Welcome to Lynden News!

Lynden launches redesigned website

Posted on Wed, May 25, 2022

My project - 2022-05-24T153459.950

After many months of research and feedback from customers, we’re excited to launch our new website: www.lynden.com! We’ve made it easy to access the tools and information you use most. You can visit the website from any mobile or desktop device, so details are available whenever or wherever you need them.

Please take a moment to review these additional website features. If you have any feedback or suggestions, let us know!

New Features

Quickly access shipment tracking, request a quote, or schedule your shipment.

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Get answers to common questions and view frequently requested information.image 2 (2)


Online Tools are now listed in one convenient location, and help pages with tutorials have been added. Quick access to the EZ Commerce login is still in the same familiar place!

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Locate Service Center directions and contact information faster with our improved layout.

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Read the latest company news and review important updates.

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Now easily visit the site from either desktop or mobile devices.

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Quicker access to information through menus.

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Tags: Lynden

Everyday Hero Profile: Gayle Adams

Posted on Fri, May 20, 2022

Lynden is recognizing employees who make a difference every day on the job and demonstrate our core values, Lynden's very own everyday heroes! Employees are nominated by managers and supervisors from all roles within the Lynden family of companies.

Introducing Gayle Adams, Senior Payroll Specialist at Lynden in Seattle, Washington.

EDH post (2)

Name: Gayle Adams

Company: Lynden Inc.

On the Job Since: 1986

Title: Senior Payroll Specialist

Superpower: Customer Service

Hometown: Vancouver, B.C.

Favorite Movie: Under the Tuscan Sun

Bucket List Destination: New Zealand

For Fun: Walking on nature trails and the beach, photography, wine tasting, gardening and going to sporting events.

How and when did you start working for Lynden? Have you worked for or done projects with other Lynden companies?
My neighbor Kitty Samuel (former VP/Controller) mentioned to me that Lynden Inc. had a position open for a part-time filing clerk, which was perfect while attending college in 1986. Almost 35 years later, I have had experience in all the accounting department processes so I have been able to support most of the Lynden companies with various projects and responsibilities. I have been processing payroll for Lynden Logistics, Lynden Puerto Rico and Lynden Air Cargo for 25 years and Lynden Transport now for 10 years so I feel like I actually work for those companies specifically.

What is a typical day like for you?
Processing payroll is pretty much a set schedule and consistent deadlines, so I always know what to expect when I start my workday. Today I mostly gather, audit and review payroll records for payment processing. In addition, I provide documentation for various projects and data reporting.

What has been most challenging in your career?
I’ve been through multiple payroll, timekeeping and accounting implementations and upgrades, so learning how to use new software is always a challenge. Lynden has been really good at keeping up with the latest technology so that it has made our jobs so much easier and efficient.

What are you most proud of in your career?
How I am easily able to adapt to changes and additional responsibilities in my job.

Can you tell us about your family and growing up years?
I was born in Vancouver B.C., and moved to Prince Rupert B.C., back to Vancouver, then finally settled in the Seattle area when I was 10. I have a younger sister, half brother and sister. From age 12 to 17 I was on a drill team, and we got to travel to a lot of the western states. After high school, I met my late husband and raised three wonderful children (two daughters and a son) which kept us quite busy.

What was your first job?
McDonalds. Hosting birthday parties was the highlight of my job there.

What would surprise most people about you?
Recently I have been going for rides/trips on a motorcycle. I can be very subdued and not much of a risk taker, so this would probably surprise people the most.

How do you spend your time outside of work?
Due to isolation and working from home, I have been tackling small DIY projects and a lot of re-organizing around the house. In the warmer months I try to spend as much time outdoors, going for walks, small road trips, gardening and going to my son’s baseball games.

What do you like best about your job?
Definitely all of the great people I work with.

 

Tags: Lynden, Lynden Employees, Everyday Heroes

Lynden supports WaveForm's U.S. growth

Posted on Tue, May 17, 2022

My project (100)Explosive growth in the diabetes care industry has ushered in many new products, including the Cascade Continuous Glucose Monitor (CGM) created by WaveForm, an international company developing innovations in wearable glucose monitoring devices. WaveForm's product is currently pending approval by the Federal Drug Administration (FDA) for distribution in the U.S. Until then, Lynden Logistics is coordinating ocean shipments of experimental assembly line machinery along with critical components in and out of Seattle and Portland.

"We moved our first shipment from Singapore to Seattle last year, and we are ready to support WaveForm as it grows into the U.S. market," says Ahmad Abed-Rabuh, General Manager at Lynden's Portland Service Center.

Currently, Lynden is shipping the sensors between the U.S., Vietnam, China and multiple countries in Western and Eastern Europe. Ahmad credited Lynden's Seattle and Portland international team members with their attention to detail and care in managing the sensitive and irreplaceable cargo. "This project has been challenging. Most is 'no touch' international commerce of shipper to consignee. We hope to secure more shipments as WaveForm increases its global shipments," he says.

WaveForm's unique patented sensor technology is already in use by diabetics in select international markets. The Cascade CGM system is based on pioneering work in glucose sensor technology and offers users a convenient way to view current glucose readings on a smartphone for up to 14 days.

The WaveForm team has been using Lynden's EZ Commerce system to dispatch shipments. "We had issues with shipment visibility with our previous carrier," says WaveForm Logistics Manager Mike Cordell. "Lynden's online tracing and tracking programs has been a great solution for us."

Tags: Lynden, Lynden Logistics, Project Logistics, Ocean, International

Lynden Air Cargo celebrates 25th anniversary

Posted on Fri, May 13, 2022

My project - 2022-05-09T170529.698Ethan Bradford is one of Lynden Air Cargo's most senior employees still on the job. "I am very proud and thankful to be part of the Lynden family to support 25 years and 200,000 hours of Hercules aircraft operations for Lynden Air Cargo," he says.

The company is now the largest civilian operator of Hercules aircraft in the world and is known for flying disaster relief missions and supporting the oil and gas, construction and mining industries.

"Our airline startup team brought on in the first few months of 1997 (see photo above) were faced with many challenges to get our FAA 121 Operating Certificate," Ethan explains. He is now Vice President of Technical Operations, but started as a Chief Inspector. The challenges included conforming the first two L382G aircraft from Safair in South Africa, setting up all the required training, maintenance programs, operations control, ground equipment and then coordination with the FAA on approving manuals and conducting proving runs to get a 121 certificate.

"At around this same time, we received our 137 certificate for oil spill response," Ethan says. "I commend everyone who was involved in the birth of the Lynden Air Cargo airline."

"I don't think any of us realized what we had signed up for: long hours and few days off while we were building this airline," says Roberta Avila, Manager of Crew Operations. "No one did just one job, we all worked together to accomplish the tasks that were required to get the L382 and the L188 on our certificate. One of my proudest moments was when we were granted our operating certificate for 'the little airline that could.' It was truly remarkable, and the adventure was just beginning."

Although some of those hard-working people have retired, passed away or moved on, some are still with Lynden Air Cargo today, contributing to safe and efficient operations around the world. They are: Gregg Thompson, Maintenance Station Manager who started in 1995; Joe Anderson, Special Projects Coordinator in 1996; and in 1997 Captains Jonathan Sluka, Tom Lindberg, Jason Wells, Pat Madland and Burr Maly; Clint Swanson, Flight Engineer; Roberta Avila; Ken Welch, Logistics/Purchasing Manager; and James Schneider, Director of Maintenance.

"I can quite clearly recall in the first few months of my employment with Lynden Air Cargo asking myself, 'What have I done?'" James recalls. "Now, 25 years later and looking back, it's 'look what we've done, and look where we've been.' The acquaintances we've made and long-term relationships we've established worldwide have been an amazing slice of the Lynden experience."

Tags: Lynden, Lynden Air Cargo, Disaster Relief, Air

Everyday Hero Profile: Don Werhonig

Posted on Wed, Apr 20, 2022

Lynden is recognizing employees who make a difference every day on the job and demonstrate our core values, Lynden's very own everyday heroes! Employees are nominated by managers and supervisors from all roles within the Lynden family of companies.

Introducing Don Werhonig, Instructor/HSSE Manager at Alaska West Express/Lynden Training Center in Fairbanks, Alaska.

EDH post (1)-2
Name: Don Werhonig

Company: Alaska West Express/Lynden Training Center

Title: Instructor/HSSE Manager

On the Job Since: 2013

Superpower: Ability to make complex information understandable to all

Hometown: Harlowton, MT

Favorite Movie: Megamind

Bucket List Destination: Thailand

For Fun: Lots of outdoor stuff and Taekwondo with my kids

How and when did you start working for Alaska West Express/Lynden Training Center? Have you worked for or done projects with other Lynden companies?
I went to work for Alaska West Express in 2013. Before that, I did some emergency response work and training instruction for the company as a contractor. As for how, I had worked with employees of Alaska West starting in 2001, which turned into lifelong friendships. I had an understanding of Lynden and the way they treat their employees and their operating philosophy, so I jumped at the chance to come to work for AWE.

What is a typical day like for you?
My days vary. If I am teaching a class, it is pretty much in the classroom or out on the training ground for the day. If I am not training, I am answering questions for AWE, developing training, or working on AWE programs. Basically, at my workstation unless I can escape and get outside.

What has been most challenging in your career?
Maintaining the status of an expert of subject matter in everything we do. I have to know Department of Transportation (DOT) compliance, Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), plus all the emergency response stuff like firefighting, rescue, medical, and hazmat response. It is hard sometimes to keep up with changing regulations and standards.

What are you most proud of in your career?
This is an easy question to answer. I am proud of all the people I have offered professional development to. I understand that professionally developing our work force and clients is a great responsibility and one I don’t take lightly. But knowing I can develop people to make better decisions or respond to bad situations is incredibly satisfying. The goal would be to develop someone’s skills and knowledge until they are better than I am.

Can you tell us about your family and growing up years?
I grew up on a ranch in Montana. With a saddle horse and a dirt bike, I didn’t spend much time at home. I eventually joined the Army to get out of Montana and start my own life. This also probably kept me from going to jail as I was a “work hard, play even harder” ranch kid and made some not so great decisions in my youth.

What was your first job?
My first real job was changing irrigation pipe twice a day for a neighboring rancher. I worked about four hours each pipe change and made a whopping $0.08 per pipe I moved, for a grand total of about $33 a day.

 What would surprise most people about you?
That I am very compassionate and a very nice person with a giant bleeding heart. I am very outgoing but with a very serious look on my face all the time, so people are probably surprised to find out who I really am.

How do you spend your time outside of work?
Outdoor activities when the Alaska winter life is not working me to death. My kids and I love shooting, hunting, and camping. In the winter our primary activity is a martial arts class that we have been doing for the last few months.

What do you like best about your job?
I like working with our customers to see how they operate in different industries and the challenges they face.

Tags: Lynden, Alaska West Express, Lynden Employees, Safety, Lynden Training Center, Everyday Heroes

AML Maintenance and Repair team achieves new heights in safety

Posted on Thu, Apr 14, 2022

blogProving that safety is job one at Alaska Marine Lines, the Maintenance and Repair (M&R) team came up with a 'better mousetrap,' according to Steve Hardin (pictured above, middle), Director of Equipment & Maintenance. Technicians do their complex work at all heights and in all positions. A tech might need to be lying flat on the ground to perform routine maintenance on a piece of equipment, or 10 feet in the air repairing the top of a tanker container.

It's the elevated repair work that can sometimes create dangerous situations. Falls are one of the most common injuries in the workplace. "Our employees have done a great job of remaining safe while working at heights," Steve says, "but we are always seeking ways to mitigate hazards."

Employees are outfitted with fall-arrest gear, but it requires time to unfasten and refasten belts and buckles as they move from point to point. Agreeing that there was room for improvement, the fab shop crew of Michael Fico (pictured above, left), Kelly Skinner and Adam Carruthers (pictured above, right) started brainstorming ideas and came up with a completely new way to work at elevation. Within a few weeks a container tank scaffolding system was designed to fit over the containers, creating a stable and much safer framework for techs to perform repair and maintenance tasks.

Dubbed the "CTS," the rack is made of heavy-gauge steel channel fabricated with a ladder to access the top of a tank container. "We knew there had to be a safer, more convenient way to work on top of equipment," says Welder Michael Fico. To keep it in place, the CTS is equipped with steel plungers in each corner, and wheels were added to easily move it from one piece of equipment to another in the shop.

Steve says the CTS prototype is just the beginning and that more safety features will be added to future models.

Tags: Lynden, Lynden Employees, Safety, AML

Employees embody Lynden's customer service philosophy

Posted on Wed, Apr 06, 2022

My project (44)The Lynden brand of customer service follows a decades-old formula: put the customer first and deliver quality. Lynden customers often write in to share stories of this formula in action, personified by employees on the front line.

Above pictured left to right, Lynden Logistics' Anton Kalpakov in Houston, Service Center Manager Brian Crawford at Lynden Projects in Anchorage, and Dora Leon in Los Angeles all received rave reviews for their recent service to customers. Here are their stories.

"I want to express EPCO's extreme gratitude and appreciation for Anton. He has always provided excellent service, and his management of EPCO's recent shipment of eight vacuum trucks was exceptional," writes William Kulsky of EPCO. The shipment became a very complex and convoluted transaction involving multiple transfers and ocean shipping. Customs, export compliance and temporary importation and in-bond export from Canada via Philadelphia was required. According to Kulsky, documentation and insurance for each movement was unlike anything EPCO had done previously. "We had several surprises including units malfunctioning on the dock, and the vessel crashing and denting a unit at sea. In every instance, planned and otherwise, Anton provided timely information and guidance and always with calm professionalism. Lynden has been a reliable partner for EPCO for many years," he writes. "We respect Anton's diligence and industry expertise, and we recognize he contributed to EPCO's successful delivery."

"Brian has saved the day for me on two occasions," writes Jennifer Smith of Kaktovik, AK. "Both times, I've been impressed by his command of the carrier network serving this region, his friendly professionalism when dealing with a problem situation, his courteous status updates as he works to solve the problem, and his responsive results." A month after placing an order for an air purifier from Amazon, Jennifer was still waiting for it. "I checked my notes for the name of that helpful guy who found my missing computer monitor back in 2015, and it was Brian," she writes. She called him and, within days, the air purifier was delivered. The box was on a shelf mixed in with mail. "I hope that Brian is recognized and valued for the exceptional service he provides."

Dora Leon made some football fans mighty happy this winter by making special arrangements for a delivery. "I wanted to send you a quick note to thank you for your assistance with our San Francisco 49er promotional project prior to the Packers game in Green Bay," writes Bill Thilken of Billy Tees in Orange County, CA. "Dora overcame a number of roadblocks and had 21 boxes of Niners blankets delivered to their destination on time." The overnight shipment was scheduled to arrive a day prior to the game, but after flight cancellations to Milwaukee, Bill was informed that the shipment would not reach Lambeau Field until right before game time, missing the 49er Fan Engagement event. Dora and her team didn't give up, rerouting the shipment through Chicago and arranging for a truck to meet the freight and drive it directly to Green Bay at 12:30 a.m. "I was ecstatic, the event went off as planned, and her efforts saved me thousands of dollars had the shipment been refused," Bill writes. "The 49ers organization and fans were thrilled, and the Niners beat the Packers to cap it off. The last minute heroics on the field were equally matched by Dora and her team at Lynden."

Tags: Lynden, Lynden Employees, Lynden Logistics

Cross-border air bridge supports auto industry

Posted on Fri, Apr 01, 2022

My project (34)-1Lynden flew to the rescue of American and Canadian auto makers this winter when protestors blocked the streets of Ottawa, protesting against vaccine mandates for truckers and other COVID-19 precautions. Members of the Freedom Convoy blockaded U.S.-Canadian border crossings including the busiest and most important, the Ambassador Bridge connecting Windsor, Ontario with Detroit, MI. Chrysler, Ford, General Motors and Toyota shut down or scaled back production at plants due to parts shortages and the lack of truck transportation.

According to Commercial Operations Manager Dan Marshall, Lynden Air Cargo was called upon to facilitate an air bridge to fly parts between Ontario and Detroit at the request of brokers Global Wings Express and Ascent on Demand. Crossborder flights are mainly used for emergency transport due to cost, but many auto manufacturers had no choice as the protest continued.

"We were mostly hauling truck engines for one of the major auto makers," he says. "Interestingly enough, our aircraft were already on contract hauling car parts from the Mexican border north to Detroit and the South Carolina area when the call came in for the Canadian border assistance."

Mobilizing quickly, the first Lynden aircraft started flights within 12 hours of the initial request. By then, air cargo movement at Willow Run in Ypsilanti, MI, had increased considerably as the same planes were taking off and landing every three hours loaded with auto parts.

"There were plenty of obstacles to compete with on these trips, including congested ramps, delays in paperwork processing, truck availability for cargo delivery to airports, delays for entry and exit custom/immigration approvals," Dan explains. "Lynden Air Cargo flight crews and the operations team persevered and accomplished all but one of the requested flights before the bridge reopened."

"The auto part supply chain is still struggling with limited truck availability," Dan says. "After our nine flights during the blockage, we have continued to run auto parts from the U.S.-Mexican border north to Detroit and into Canada."

The flight crews included Captains Brent Ellender and Aaron Dial, First Officers Michael Theriot and Curtis Schuermann, Flight Engineers Gary Maynard and Jeff Brown, Loadmasters Jacob Amarok and Kevin Boyles, Flight Mechanics James Brookshire and Travis Blaszak, and Flight Control Agents Kyle Zerkel, Rebel Tjomsland, Dolores Liberty, Mandy Hulet, Chris Anton and Cornelis Steyn.

Tags: Lynden, Lynden Air Cargo, Canada, Drivers, United States, Charters, Air, International, Automotive and Marine Parts

Pass closures didn't stop LTI, Inc. from transporting milk and salt this winter

Posted on Fri, Mar 25, 2022

My project (32)All mountain passes in Washington were closed for several days in early January shutting down interstate traffic and leaving LTI, Inc.'s Moses Lake and Sunnyside drivers stuck on the west side of the state. "We found a way to make the best of it and kept our drivers busy hauling milk from Lynden to the Seattle market," says Jordan Jansen, LTI, Inc. Northwest Operations Manager. "Whatcom and Skagit County milk was being diverted to the Seattle market which required extra drivers and equipment, so the help was appreciated."

The wild weather also created even more demand for road salt. "We do our best to fill everyone's salt order and meet our commitments to WSDOT and other counties and cities. We monitor our salt inventory very closely and purchase more if needed," Jordan says. "Our operations and dispatch teams in Seattle did an excellent job routing trucks and getting the salt delivered to customers as quickly as possible."

Tags: Lynden, LTI Inc., Milky Way, United States, Bulk, Ground

Everyday Hero Profile: Saul Najo

Posted on Tue, Mar 22, 2022

Lynden is recognizing employees who make a difference every day on the job and demonstrate our core values, Lynden's very own everyday heroes! Employees are nominated by managers and supervisors from all roles within the Lynden family of companies.

Introducing Saul Najo, Driver at Alaska West Express in Tacoma, Washington.Everyday Hero Saul Najo
Name: Saul Najo

Company: Alaska West Express

Title: Driver

On the Job Since: 2018

Superpower: Flexibility

Hometown: Tacoma

Favorite Movie: The Fast and the Furious

Bucket List Destination: Rio de Janeiro

For Fun: Leisurely rides on my motorcycle

How and when did you start working for Alaska West Express? Have you worked for or done projects with other Lynden companies?
I started working for Alaska West Express shortly after working for LTI, Inc. for four months hauling containers to and from various customers in and around the Seattle-Tacoma area. Once a week I would go to Grandview in Eastern Washington to a Walmart Distribution Center. I enjoyed driving for LTI, Inc., however what I really enjoy is hauling heavy construction equipment as I did that while I was in the military.

One day I met Craig Conner, a driver from Alaska West Express, while waiting in line at Alaska Marine Lines, and we shared stories about what I did before trucking. He kept smiling and asked me where I lived. I told him I live in Lakewood, WA (near Tacoma). “And you work in Seattle?” he said. He proceeded to tell me that he knew of an opportunity I would really love. He called his boss and then told me “my boss wants you to give him a call.” I made the call, and two weeks later I started working with Alaska West Express doing what is in my blood! Hauling everything from a mini excavator to equipment as big as a crane.

What is a typical day like for you?
A typical day for me at Alaska West Express is normally an eight-hour day in support of various customers. Whether it’s a flatbed full of drilling equipment, or a machine that needs to be transported to a job site or the barge.

What has been most challenging in your career?
The most challenging aspect is dealing with folks out on the road that don’t respect driving distances for tractors and trailers. However, being patient and diligent and paying attention to everything that is going on in front and all around me, is what helps me get through my day while out on the road.

What are you most proud of in your career?
I am proud of my work. Sometimes I stand back and observe something that I have transported or built, and I say to myself “I did that.”

Can you tell us about your family and growing up years?
My family is from Salvadoran descent. My childhood years were spent with my grandparents. They did their best to provide for me while my parents attempted to migrate to the United States in the early 1980s. My mother succeeded and became a U.S. resident. My father did not make it and was killed in El Salvador when I was four years old. I eventually made it to the U.S. with my mother’s help. I attended junior high and high school in Los Angeles. Shortly thereafter, I joined the Army and made it a 22 ½-year-long career earning my first retirement at the age of 42. While in the Army I met my wife, Herbina, who was also an active duty soldier. We got married and raised three beautiful children.

What was your first job?
My first job was detailing cars. It was a short-term job while waiting to ship out to basic training for the Army in 1995.

What would surprise most people about you?
Most people are very surprised when I tell them how old I am. It makes me feel good and assures me that I have taken pretty good care of myself throughout the years. I am 45 years old.

How do you spend your time outside of work?
Outside of work, I spend my time with my wife. On sunny days we are exploring Mount Rainier trails, or enjoying the wind on our faces riding my motorcycle.

What do you like best about your job?
What I like best about my job is the diversity of what we do. For instance, we don’t come to work and do the same repetitive workday in and day out, such as dropping a trailer or sitting at a dock waiting to have someone else load you. I love that we have to think and be creative when building loads, securing equipment, loading and unloading equipment. Best of all, I get to go out of town often. It helps to break out of the monotony of being in town every day.

Tags: Lynden, Alaska West Express, Lynden Employees, Everyday Heroes