Welcome to Lynden News!

Lynden is recognizing employees who make a difference every day on the job and demonstrate our core values, Lynden's very own everyday heroes! Employees are nominated by managers and supervisors from all roles within the Lynden family of companies. Learn more about the people behind your shipment.

Introducing Rae Rhodes, Customer Service Representative at Alaska Marine Trucking in Ketchikan, Alaska.

Name: Rae Rhodes

Company: Alaska Marine Trucking

Title: Customer Service Representative

On the Job Since: 1998

Superpower: Personifying customer service

Hometown: Ketchikan, AK

Favorite Movie: Anything with John Wayne

Bucket List Destination: South Africa

For Fun: Boating, fishing and bonfires on the beach

How did you start working for Alaska Marine Trucking?
I actually started working at Arrowhead Transfer in Ketchikan in 1996, then in 1998, we became Alaska Marine Trucking. Dave Curtis is the one who urged me to apply for the job after I left Boyer Alaska Barge Lines, and here I am, 25 years later!

What is a typical day like for you?
A typical day is filled with doing what I enjoy doing – being the face of Customer Service. Whether on the phone or up front and personal with a customer at the counter, or assisting our team of drivers, dispatch or our guys in the warehouse… It's all Customer Service.

What has been most challenging in your career?
In all honesty, change has been the most challenging. In my years here, there have been some very minor and some very major ones.

What are you most proud of in your career?
I'm proud of all aspects of my career, but if I had to pick just one, it would be the ability to treat each customer as an individual with individual needs, knowing that they are the reason we are here. A smile goes a long way.

Can you tell us about your family and growing up years?
I'm the youngest of five. I was born in Ketchikan, as were my siblings, and have lived my entire life in this little town by the sea. I grew up at the end of the road on the "South End" of town, where I learned to love the ocean and all things to do with it. In my younger years, there was no reason to go to town as I had everything right there in my front yard. My fondest memories, whether old or new, have to do with being on the water. I married my high school sweetheart, Jay, and we've been married for 37 years.

What was your first job?
Believe it or not, Ketchikan at one time, a very long time ago, had a Kentucky Fried Chicken! That was my first job.

How do you spend your time outside of work?
In the spring, I like to put my hanging baskets together, and attempt to get a few veggies in the garden all the while looking out at the ocean, checking the weather, wondering when the first trip out on the boat will be. My days of summer are spent waiting for Friday at 5 p.m. to roll around so we can cast off the lines from the dock and spend the weekend On Holiday, as I like to say, fishing, shrimping, and hanging out on a beach around a beach fire. Since I'm the one at the wheel finding the holes to drop the shrimp pots, I'm either a "Hero or a Zero!" The best part of all of this is your cell phone is only good for one thing – taking pictures! Nothing makes me or Jay happier than a weekend on the boat. Fall rolls around and it's always a bit sad, as it means that the time has come to get the boat ready for the winter, but then thoughts turn to vacation and the longing for some sun, sand and heat sets in (again, the whole ocean thing!). Once we're back and settled in for the winter, hibernation begins, all the while waiting for spring to roll around again.

What do you like best about your job?
The people.

The combined talents of employees at Alaska Marine Lines, Alaska Marine Trucking and Alaska West Express were behind the successful move of four massive tanks from Seattle to Anderson, AK. According to Anchorage Service Center Manager Alex Clifford, the tanks traveled from Seattle to Whittier via barge, where Erik Scott, Whittier Service Center Manager, and the Alaska Marine Trucking team loaded them to rail cars for the trip to Anchorage.

Upon arrival, they were carefully transferred to Alaska West Express trucks (pictured above) where Drivers Brian Ambrose and Gary Ridall took the last leg – almost 300 miles north – to Clear Air Force Station Base and the radar facility in Anderson. Eric Meade and Malcolm Henry drove the assist trucks to help the loads up the hills due to winter conditions. The two teams worked together to help each other with loading and unloading operations. The four tanks required two transporters for two round trips.

"This project started with Jeff McKenney at Alaska Marine Lines," says Alaska West Express Project Manager Steve Willford. "There was a lot of effort put in by Alaska Marine Lines and Alaska Marine Trucking people getting the tanks to Anchorage so that we could transport to destination. All in all, it was a great One Lynden move."

In Juneau, local business Capital Canvas converted its facility to start producing face masks, shields and other Personal Protective Equipment (PPE) for frontline medical and emergency personnel. Owner Hal Doughtery sterilized his entire shop and began PPE production this spring, according to Alaska Marine Trucking Health and HSSE Manager Brett Farrell. Hal provided Alaska Marine Trucking with 200 masks for distribution to employees. In turn, Alaska Marine Lines made a cash donation to help the effort as well as providing free shipping of all materials to fabricate the masks.

Lynden is recognizing employees who make a difference every day on the job and demonstrate our core values, Lynden's very own everyday heroes! Employees are nominated by managers and supervisors from all roles within the Lynden family of companies. Learn more about the people behind your shipment.

Introducing Karter Koelsch, Freight Operations Lead at Alaska Marine Trucking in Juneau, Alaska.

Name: Karter Koelsch

Company: Alaska Marine Trucking

Title: Freight Operations Lead

On the job since: 1998

Superpower: Organization

Hometown: Juneau, AK

Favorite Movie: Serenity: Firefly

Bucket List Destination: Galapagos Islands

For Fun: Date nights, hiking with my kids, playing on league softball and volleyball teams

How did you start your career at Lynden?
My dad knew Don Reid when he was the Port Manager at Arrowhead Transfer. Don called my dad and told him they needed part-time summer help, so starting in 1992, I was a swamper for the summer and then spent Sundays during the winter unloading Lynden trailers with Brian Lopez.

After that I went to the University of Alaska Southeast in Juneau, earned my AA and then attended Colorado State University in Fort Collins. In 1996 I came back to Juneau and started working in the Alaska Marine Lines warehouse while I took classes.

I moved up to checker and then started driving box trucks and making deliveries. In 2001, after about 3 years of driving, they promoted me to the yard to load and unload barges, help customers and manage the daily work there.

What is a typical day like for you?
No day is typical. Our days depend on when the barges arrive. I'll check the barge schedules to see the estimated time of arrival. I wake up Sunday morning and look at the ETA. From Petersburg to Juneau is 12 hours so I have that much notice to get the yard set up for the barge – making sure the manpower is where it needs to be, setting it up so the trucks and customers can get in. We are the first ones in when the barges arrives and the last ones out, sending it on its way.

We also need to know what is coming up on the barge from Seattle. You want to get the barge in and out as quickly as possible so the crew doesn't miss a tide to get to the next port. We have containers that come off, but also flats of palletized freight that need to go into the warehouse for our warehouse crew to break down and deliver.

When the first northbound barge comes in, it takes six hours to get it unloaded and reloaded. Then it goes up to Haines, Skagway and Kensington. We have to clear the yard and set it back up with our southbound freight and empty containers we are sending back down to Seattle, making sure we leave enough room for the other ports. In between the barges arriving, we all head home for some sleep. It's not a 24-hour schedule but the hours can definitely vary depending on weather delays and other factors. Sunday to Wednesday is the busy time and Thursday and Friday are our recovery days where we prepare for the next week.

What has been most challenging in your career?
Weather. Wind is a big issue in Juneau. We have the Taku winds named after the Taku Inlet. We can sometimes get 100 mph gusts. It's tough to work in that kind of environment. We have to make sure everything is secure. One day we had to shut down which was the right call. We wear protective gear to protect us against rain and snow but it still gets pretty cold up here. Sometimes customers don't understand that we are dealing with weather and many other issues to get the barges up to Juneau. They have high delivery expectations and usually we meet those expectations, but we are also at the mercy of things out of our control. Right now we are the best friends of everyone in Southeast because we have continued to deliver toilet paper, masks and other essentials they need during the COVID crisis!

What are you most proud of in your career?
Every year our family goes to Hawaii and when I return to work some customers tell me they are glad I'm back. That always makes me feel good that I have regulars who like to deal with me. The most rewarding thing I have done is training some of our employees to operate a forklift or earn a Class A CDL. I really enjoy being a mentor.

Can you tell us about your family and growing up years?
I grew up in Juneau with my parents Ken and Marian and a younger sister Amber. My parents still live in Juneau and they have been helping us with online school and childcare during the COVID changes. My wife Deborah is a nurse and she is working from home so my parents have been taking our three kids and helping with classwork. Our three kids are Kaylee, 12, Fiona, 9 and Kendell, 5.

My dad taught high school English and American Government and also directed n musicals and the school newspaper. He was very popular with his students. You can't go anywhere in Juneau without someone knowing him. Three or four nights a week we would have kids at our house for extra help with schoolwork.

I grew up swimming and playing soccer, basketball and baseball. In high school I lettered and competed at state all four years in cross country, swimming, track, student government, and high school spring musicals. I also played competitive soccer in the summer leagues.

Both my parents grew up on farms in Michigan so we would go back and visit family there. When I was 4, my Dad did a teacher exchange in Australia. We stayed in Melbourne for a year. We all went back in 1987 to travel around and reconnect with people there. The U.S. had lost the American's Cup for the first time, so we went down and watched Dennis Connor get that back in Perth. We rented a van and went all over the country.

I live on Douglas Island so I cross a bridge to get to Juneau for work. Our house has 8-foot windows and a view. Those 8-foot windows really start to vibrate when we get the high winds.

What was your first job?
I mowed lawns for two neighbors. They each paid me in a six pack of coke and a case of beer for my Dad. That went on for a couple of summers until I rebelled. My first paying job was working in a tourist arts and craft gift shop called Annie Kaill in Juneau. I was the box boy. The coolest perk was the jelly beans. I was always eating them.

What would surprise most people about you?
I have visited almost 50 countries in Europe, Asia, the Caribbean and the South Pacific.

I've had a bunch of sports injuries and broken bones, but once a doctor had to break a bone for me. I was skateboarding in Australia. I went down a hill too fast, bailed and landed on my wrist. The bone was bent, but not broken, so the docs numbed me up, held my arm and broke it for me. They had to make sure it would heal straight. That was in 7th grade.

How do you spend your time outside of work?
I like gardening, landscaping and working with wood. I also play poker with a bunch of buddies. We play for money but the most I've ever won is $100. I also play league softball on a men's team and on a co-ed volleyball team.

What do you like best about your job?
The sense of accomplishment. Even though you are pretty worn out after, it's a good feeling to put all the pieces in the right place to receive a barge and then set others up to carry on after it leaves your port. We all pull together to deal with adversity, like plowing the yard out after a big snow, or an unexpected summer shuttle barge. I also enjoy our tie with Alaskan Brewery and the other breweries up here. We ship everything from bottles to kegs both northbound and southbound. This winter we supported a tram project in Hoonah through Channel Construction barges. It's always something new at Alaska Marine Trucking, and we are a key component in everyone else's success.

Lynden employees are stepping forward to meet the needs of customers, keeping the freight moving as Lynden companies have always done during difficult times. Lynden has maintained regular business operations since the COVID-19 situation arose in late February with no disruption to global shipments or supply chains.

"The safety of our people and serving our customers are our priorities during these challenging times. We've been keeping freight moving to Alaska since 1954, and we're not planning to stop now," says Chairman Jim Jansen. "Lynden companies provide critical cargo services throughout Alaska and beyond and we are committed to delivering essential supplies and services to our customers and communities."

Lynden barges, trucks and planes deliver cargo to all points in Alaska including providing a supply lifeline to much of the state whose only surface supply line is Lynden and its dedicated people. "Our customers need our support to keep their businesses operating during this time and we are also supporting state and federal agencies. Keeping delivery routes open and supplies moving is our main focus and goal," explains Lynden President Jon Burdick. "We have dealt with earthquakes, oil spills, floods and other obstacles. This situation is no different."

According to Alaska Marine Trucking President Scott Hicks, employees are demonstrating the Lynden can-do attitude each day. "I have been so proud of our teams in Alaska," he says. "They are a shining example of the personal commitment required to keep businesses open and the economy moving. I know Lynden employees are doing the same in all locations."

Safety is one of Lynden's core values and many protocols have been implemented to ensure employees are operating in a safe and secure manner throughout all Lynden areas. Lynden's safety teams maintain active communication with local and federal agencies and comply with recommendations by the Centers for Disease Control.

"No transportation company in Alaska has a more essential and critical responsibility than we do," Jim says. "Without our service, many Alaskans would not have food and the other items essential to life. We can only meet their needs if our people are healthy, which is our No. 1 priority."

"As this situation unfolds, we are striving to offer a calm port in the storm by continuing to do our jobs as usual," Jon says. "Lynden has always responded in times of need and this is, unfortunately, one of those times. We are grateful for our dedicated employees who are dealing with additional challenges in their everyday work. They are the ones who allow us to serve our customers with minimal disruption."

We would like to recognize the following Lynden employees who retired this past year. We are grateful for their service and contributions to Lynden, and we wish them well on their new adventures!

Steve McQueary – Brown Line, 40 years
Steve (photo to the right) started working for Brown Line in 1979 with a short break in between to serve as an expert for U.S. Customs in the ACE Truck Manifest Program. In his 40-year career, he has been a driver, dock manager, dispatcher, general and sales manager. "As we are a small company, I also assisted in accounts payables, loaded trucks, received freight, handled insurance, cleaned the kitchen and did whatever needed to be done. I have also assisted other Lynden companies with FDA compliance," he says.

In the 1970s, truckloads of frozen salmon were packed in 100-pound boxes, halibut was shipped loose on the floor stacked like cord wood and full loads of King Crab sections were common. "I haven't seen a truckload of 100-pound salmon boxes shipped in years, it is now illegal to ship halibut on the floor, and the halibut quotas have decreased by 80 percent from what they were in the 70s," Steve says. "The value of King Crab makes it difficult for most buyers to buy a truckload."

Other changes Steve has seen in his career: freight ships on pallets and all trucks have a pallet jack. "In the 70s, everything we hauled was floor loaded and we used hand trucks. Paper log books were used for hours, drivers were more independent as there were no cell phones, and it was at their discretion to call in, much to the chagrin of the dispatchers. That world no longer exists with cell phones, satellite tracking, electronic logs and truck sensors."

Steve's most memorable project involved Trident Seafoods. "One of their overseas plants had run out of product and shut down," he recalls. "Sixty loads were sitting south of Seattle that needed to be shipped to Bellingham in a 3-day period. I had no clue on how we would cover it, but said that we would. Trident had turned around a vessel that was already at sea to return to Bellingham to pick this product up. We worked with other Lynden companies, using as many rigs as possible and saved Trident money by reducing the number of truckloads and delivering it all on time. This was a great "One Lynden" example. I took pride that Trident trusted me to get it done and that, at Lynden, nothing can stop us."

Retirement will bring home and woodworking projects, fishing, camping, golfing and touring the country with his wife in their Mustang convertible. "It's been a great career," Steve says. "I've made a lot of friends and enjoyed being a part of the Lynden family."

Cherri Webby – Lynden Transport, 32 years
Cherri (photo to the right) started her career in 1987 as a Customer Service Representative in Ketchikan. "We worked for Arrowhead Transfer and were agents for Lynden Transport and Alaska Marine Lines. Lynden Transport used the highway to Prince Rupert, then the Alaska Marine Highway system to deliver freight in Southeast Alaska," she says. "Alaska Marine Lines had one weekly barge that serviced Southeast." In 2002, Cherri moved to Seattle and went to work for Alaska Marine Lines as a customer service representative, later becoming the manager of the department. Three years later, she went to work for Lynden Transport as Director of Customer Service.

"The biggest change I have seen in my career is the streamlining of our processes to move freight," she says. "From receiving the shipment, to moving the shipment from the dock to the trailer, to the customer, it has become much more efficient." Cherri's retirement plans include travel and family time.

Gary Schmahl – Lynden Air Cargo, 22 years
Gary (photo to the right) began his career as an inspector with Lynden Air Cargo in 1997. He moved into Quality Control as a manager of scheduled maintenance and ended his career as a project manager. He has watched the company expand from two leased Electras to 10 L382 Hercules aircraft.

"My best memory is bringing six foreign aircraft onto the U.S. registry from 2005 to 2019," he says. "I have been the Quality Control Representative for over 130 B Checks and C Checks since 1999 in Singapore, the U.K., Canada and elsewhere." A B Check is a two-week maintenance and service check, and a C Check is a six-week heavy inspection and maintenance check," he says.

Gary's retirement plans include outdoor sports and traveling. He has a winter home in the Ozark Mountains for fishing and a home in Anchorage to enjoy the Alaska summers. "I would like to thank Lynden and all its good people and leadership for the past 22 years," he says. "There has been a lot of travel (1.5 million miles on Delta alone) and plenty of new experiences around the world. I had a lot of responsibility and all the tools to handle the tasks plus the appreciation for a job well done."

Paul Willing – Lynden Air Cargo, 20 years
Paul Willing (photo to the right) has been part of Lynden Air Cargo for almost 21 years, first as Director of Quality Control from 1999 to 2007 and then as Vice President of Maintenance from 2007 to 2019. In that time, he watched the company grow from an Alaskan operation to a worldwide company. "I really enjoyed the aircraft acquisitions over the years in Singapore, France and South Africa," Paul says, "and working with the dedicated and talented professionals at Lynden Air Cargo." His most memorable project was starting an airline in Papua New Guinea. Paul will start the new decade and his retirement with winter travel and spending more time sailing. "I would like to thank Lynden for the challenges and opportunities," he says.

Bob Weeks – Lynden Inc., 16 years
Bob has played an important part behind the scenes at Lynden for the past 16 years. Starting as a CPA in the Tax Department, he worked on corporate tax returns and conducted internal audits of operating companies for compliance and other issues.

The audits sometimes took months and Bob enjoyed getting to know each company's processes and talking to the people. "Alaska Marine Lines probably has the most assets in the most places of any Lynden company. Keeping track of every piece of equipment is a challenge," he says. "At the end of one particular audit, they were able to locate every asset, down to one last container at the bottom of a stack during their busy fish season."

Looking back, Bob's biggest challenge was learning the foreign tax laws necessary for setting up Lynden's new companies in Papua New Guinea and Ghana, Africa.

Retirement will bring motorhome trips with his wife, Rena, to Arizona and national parks in Utah. "I will enjoy not waking up at 5:01 a.m. every morning," he says, "but Lynden was a great company to work for."

Oksana Begej – Alaska Marine Lines, 38 years
Fish Queen. That is one of the titles Alaska Marine Lines Human Resources Director Oksana Begej listed when asked for her career information. After 38 years, she is entitled to a little fun. Oksana started her career back in 1982 when multipage invoices were typed on electric typewriters. "We went through a lot of whiteout!" she says.

Starting as Office Manager in Seattle, she moved into customer service, dispatch and finally human resources. "My best memories are the fabulous people I have worked with," she says, "and my favorite project would be skeleton entry where we didn't have to dig through piles of bills of lading to see if a shipment was received. That was a total game changer for us and our customers at the time."

Now that she is retired, Oksana plans to enjoy more time with her husband. "Alaska Marine Lines and Lynden are amazing and have provided a wonderful career for me and benefits for my family."

Pictured above retirees Bob Weeks, Oksana Begej and Eric Linde

Eric Linde – Alaska Marine Lines, 24 years
Eric Linde has worked in various areas at Alaska Marine Lines during his 24 years, mostly providing leadership and management of Service Centers or Maintenance and Repair (M&R).

One of his best career memories was the Ketchikan Bypass. "We had 100 custom 20-foot containers made that could carry 100K pounds of bulk cement and other bulk products. A new forklift design was required with a lifting capacity of more than 100,000 pounds. We built and assembled transfer system conveyors and bag houses along with a tipper system that assisted in the transfer of bulk cement products from the containers to trailers on the Ketchikan end. It was a BIG job," he remembers.

Eric also commented on the changes in containers over the years. "I watched containers get bigger and heavier – from standard gauge to 10' high and 102" wide with increased gross weights. We had to increase the forklift size and carrying capacity and ability to stack them higher. Then we had new barges built to carry the larger containers and handle the increase in freight volumes. It's been amazing to see and be part of Lynden's futuristic ideas that have become the norm here at Alaska Marine Lines," he says.

Selah, WA is where Eric and his wife have decided to spend their retirement years. Their home is on acreage with a shop for Eric to enjoy his hobby of restoring antique farm tractors and agriculture equipment. "I am an avid snow and water skier, so I hope to spend more time in those activities now. We also have plans to continue to travel and see our National Parks that we have not been to yet. It's been an amazing career at Alaska Marine Lines. Thank you for the opportunity to meet and work with so many great people. I feel blessed to have been a small part of it."

Bill Merk – Alaska Marine Trucking, 28 years
Bill (photo to the right) has been a 'jack of all trades' serving as a warehouseman, driver, customer service representative, warehouse lead, barge and yard freight operator, and, most recently, Human Resources Coordinator and HSSE Manager for the Juneau office during a career at Arrowhead Transfer from 1991 to 1997 and Alaska Marine Trucking from 1997 to 2019.

"The biggest changes I have seen in almost three decades is the ongoing development of freight managing processes and the increase in opportunities for employees to grow within the Lynden family of companies," Bill says. "I am most proud of the success of Alaska Marine Trucking's continuing safety improvements."

Bill's retirement plans include spending time with family in Portland, OR and completing his second collection of poetry. He also plans to travel and rediscover the deserts and mountains of the American Southwest. "It has been a pleasure working for a company that takes such good care of its employees; I couldn't imagine working anywhere else," he says.

Paula Daggett - Alaska Marine Trucking, 28 years
Paula Daggett (photo to the right) retired from Alaska Marine Trucking in September after 28 years as a Customer Service Representative in Ketchikan. She is pictured with other members of the Lynden team at her retirement celebration. From left: Dan Kelly, Paula, Adam Anderson, Paul Haavig, Alaska Marine Lines President Kevin Anderson and Executive Vice President Alex McKallor.

Senior Aircraft Records Specialist Pat Logan and Director of Quality Control Jeff Pull also retired from Lynden Air Cargo in December with 18 and 17 years of service respectively.

The quick response of new Alaska Marine Trucking Driver Andrew Lawson saved company equipment and prevented the loss of three new cars belonging to a customer. Alaska Marine Trucking delivers vehicles to an auto dealership in Juneau twice weekly, year-round, with a specialized car-hauling trailer. Andrew was on the road to the dealership when he heard a loud ‘BOOM!’ He saw flames in his rear view mirror, pulled over and saw the trailer was on fire. The brakes of the trailer overheated and the brake drum blew in a fiery explosion. This, in turn, caught the inside trailer tire on fire, destroying it.

Andrew grabbed the fire extinguisher from his truck and quickly put out the flames. After the incident, he inspected all the gear and freight involved, and called his dispatcher. Fortunately Andrew and the cargo being transported were unharmed. Dispatcher Carolyn Smith contacted the dealership, and Andrew was able to unload the cars safely to complete delivery to the customer. "Thanks to his quick thinking and actions, Andrew saved the customer's shipment and Alaska Marine Lines what might have been a total loss of our equipment. I would like to recognize him for using his safety training, quick thinking and fast actions to save a disaster from happening," Carolyn says.

Tom Greinier has been hauling fish for Juneau's salmon hatchery, Douglas Island Pink And Chum (DIPAC), for over 20 years. In fact, DIPAC has followed Tom during his trucking career even before he started working for Alaska Marine Trucking. "He's the reason we haul fish for them at all," says fellow Driver Brian Weokoluk. "They specifically ask for him year after year."

Not only have Tom's skills behind the wheel led to a long-lasting customer relationship, his commitment to working around DIPAC's schedule has fed Juneau's waters with predictable salmon spawn while supporting the fishing community.

Alaska Marine Trucking Driver Jim Cartmill is a member of the DIPAC Board of Directors. "Trucking live fish from one point to another is crucial in the hatchery's success," he says. "They're raised at Macaulay until they're about 3 inches long, and then hauled off to an ocean pen where they mature and are released into open water. DIPAC is a huge support to both our local and intra-state communities."

According to Brian, the reason DIPAC trusts only a select few to truck live fish is all in the gear shifting during transport. The drive must be as smooth as possible for the least amount of disruption to the fish. If the gear changing rocks the holding tanks too much during the drive, it can cause air bubbles in the tankers that may stress or even kill the small fish fry.

Fortunately, that's not a worry with professionals like Tom in the driver's seat. This spring he took some time to talk another of Alaska Marine Trucking's experienced drivers through the process for their first run to the Thane Road site with a DIPAC employee.

Alaska Marine Trucking's Rick McKinley snapped this photo of the Alaska Trader leaving Dutch Harbor, AK last month on its way to Naknek. The fully loaded barge is carrying seven stacks of empty reefers—11 rows across and 5 high—for the Bristol Bay salmon season. "The containers will be filled with frozen salmon or salmon roe and carried back to Seattle or to Dutch Harbor for trans-loading onto a foreign ship for delivery to Asian markets," explains Greg Obeso, Alaska Marine Lines Account Manager.