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Lynden moves ROV from Chile to Gulf of Alaska

Posted on Mon, Aug 01, 2022

oceana-1Pictured above: Oceana's Jon Warrenchuk (left) and Matthias Gorny with the ROV onboard the research vessel Island C in Kodiak, AK.

This spring, researchers spent eight days circumnavigating Kodiak Island exploring 23 different sites in search of deep-sea corals and other seafloor habitat areas. "The expedition's goal was to expand our knowledge of the Gulf of Alaska seafloor to support Oceana's ongoing campaign to protect coral, sponges and other sensitive sea life," explains Cheryl Eldemar, Pacific Business Manager for the nonprofit conservation group Oceana.

The star of the expedition was Deep Discoverer, an 1,800-pound Remotely Operated Vehicle (ROV) which captures undersea images with a sensitive camera. Getting the ROV and its four crates of batteries and accessories from Santiago, Chile, to the island of Kodiak fell to Lynden Logistics. "We Alaskans are keenly aware of Lynden's long-term dedication and reputation for providing goods and transportation to Alaska," Cheryl says. "This international shipping project was another example of Lynden's flexibility, patience, persistence and professionalism."

Lynden moved the ROV once before from Chile to Portland, OR in 2013 for Oceana's Oregon Coast Expedition. According to Ahmad Abed Rabuh, General Manager at Lynden's Portland Service Center, things have changed dramatically in the decade since the last move. The pandemic, supply chain disruptions and changes in rules and regulations for transporting batteries and other sensitive goods all affected this year's journey of the ROV from continent to continent.

"We excel at unusual international shipments, but this one required special customs declaration, custom-built crates made from a specific heat-treated wood, separate air freighter transport to Miami for the battery, and a lack of wide-body lift in the South American lane," Ahmad explains. "International Regional Operations Manager Elodie Gergov was instrumental in helping me navigate the South America complications for this shipment." Lynden's John Dill and Fernando and Chanelle Hernandez also worked diligently on the project in Portland along with Matt Kelly in Anchorage.

Once the ROV arrived in Miami, it was trucked cross-country to Portland in three days, then flown to Anchorage. Once in Anchorage, finding another flight to Kodiak proved difficult. Backlogs and freighters being pulled from the flight schedule complicated the last leg of the journey. "With Matt's help, we finally got a flight and delivered the ROV via a ground carrier six hours before Oceana needed it on the boat," Ahmad says.

"Please extend our gratitude to all at Lynden who had a hand in ensuring the Gulf of Alaska Expedition's star player arrived on time," Cheryl says. "Campaigns like this one remain an important tool in the Oceana toolbox as they help us photograph, film and research unique marine ecosystems. We can help the public and policy makers understand just how much is happening below the ocean surface when we share expedition footage. It brings those places to life."

Tags: Lynden, Freight Forwarding, Alaska, Lynden Logistics, Project Logistics, Multi-Modal

Women in Construction Week at Lynden companies

Posted on Fri, Jun 24, 2022

WICAloha Marine Lines and Lynden Logistics participated in Women in Construction (WIC) Week 2022 in March as part of Women's History Month and International Women's Day. Mary Kutscherenko, Lynden Logistics Account Executive, served as event chairperson for the second year with the help of AML Account Manager Ipo Fukuda and AML Pricing-Business Analyst Joan Nacino, both members of WIC's Honolulu chapter. The week included a build day for Habitat for Humanity Leeward Oahu and visits to construction sites. "The grand finale was a virtual panel luncheon sponsored and organized by HPM Building Supply, a large customer of AML featuring prominent women in the industry," Joan says. AML and Lynden Logistics have business relationships with many of the other NAWIC Hawaii Chapter members. AML ships the Ammonium Nitrate Fuel Oil used to blast and expose the seams of rock at the quarry, and rebar and machinery for the Kapalama container yard and Wai Kai Waterfront projects. Lynden Logistics ships materials and parts for companies like Hensel Phelps and Otis Elevators.

Knik Construction's Dora Hughes and Annie Gardner are also NAWIC members and participated in events in Alaska. Dora is on the NAWIC WIC Week Committee and serves as the Alaska Chapter Safety Chair and Pacific Northwest Region Safety Co-Chair. "This year we wanted to highlight women who have worked for Knik throughout WIC Week. We also sponsored five door prizes at the Close Out event which was a gathering of Women in the Trades and NAWIC," she says.

Tags: Lynden Employees, Lynden Logistics, Knik Construction, AML

Lynden supports WaveForm's U.S. growth

Posted on Tue, May 17, 2022

My project (100)Explosive growth in the diabetes care industry has ushered in many new products, including the Cascade Continuous Glucose Monitor (CGM) created by WaveForm, an international company developing innovations in wearable glucose monitoring devices. WaveForm's product is currently pending approval by the Federal Drug Administration (FDA) for distribution in the U.S. Until then, Lynden Logistics is coordinating ocean shipments of experimental assembly line machinery along with critical components in and out of Seattle and Portland.

"We moved our first shipment from Singapore to Seattle last year, and we are ready to support WaveForm as it grows into the U.S. market," says Ahmad Abed-Rabuh, General Manager at Lynden's Portland Service Center.

Currently, Lynden is shipping the sensors between the U.S., Vietnam, China and multiple countries in Western and Eastern Europe. Ahmad credited Lynden's Seattle and Portland international team members with their attention to detail and care in managing the sensitive and irreplaceable cargo. "This project has been challenging. Most is 'no touch' international commerce of shipper to consignee. We hope to secure more shipments as WaveForm increases its global shipments," he says.

WaveForm's unique patented sensor technology is already in use by diabetics in select international markets. The Cascade CGM system is based on pioneering work in glucose sensor technology and offers users a convenient way to view current glucose readings on a smartphone for up to 14 days.

The WaveForm team has been using Lynden's EZ Commerce system to dispatch shipments. "We had issues with shipment visibility with our previous carrier," says WaveForm Logistics Manager Mike Cordell. "Lynden's online tracing and tracking programs has been a great solution for us."

Tags: Lynden, Lynden Logistics, Project Logistics, Ocean, International

Employees embody Lynden's customer service philosophy

Posted on Wed, Apr 06, 2022

My project (44)The Lynden brand of customer service follows a decades-old formula: put the customer first and deliver quality. Lynden customers often write in to share stories of this formula in action, personified by employees on the front line.

Above pictured left to right, Lynden Logistics' Anton Kalpakov in Houston, Service Center Manager Brian Crawford at Lynden Projects in Anchorage, and Dora Leon in Los Angeles all received rave reviews for their recent service to customers. Here are their stories.

"I want to express EPCO's extreme gratitude and appreciation for Anton. He has always provided excellent service, and his management of EPCO's recent shipment of eight vacuum trucks was exceptional," writes William Kulsky of EPCO. The shipment became a very complex and convoluted transaction involving multiple transfers and ocean shipping. Customs, export compliance and temporary importation and in-bond export from Canada via Philadelphia was required. According to Kulsky, documentation and insurance for each movement was unlike anything EPCO had done previously. "We had several surprises including units malfunctioning on the dock, and the vessel crashing and denting a unit at sea. In every instance, planned and otherwise, Anton provided timely information and guidance and always with calm professionalism. Lynden has been a reliable partner for EPCO for many years," he writes. "We respect Anton's diligence and industry expertise, and we recognize he contributed to EPCO's successful delivery."

"Brian has saved the day for me on two occasions," writes Jennifer Smith of Kaktovik, AK. "Both times, I've been impressed by his command of the carrier network serving this region, his friendly professionalism when dealing with a problem situation, his courteous status updates as he works to solve the problem, and his responsive results." A month after placing an order for an air purifier from Amazon, Jennifer was still waiting for it. "I checked my notes for the name of that helpful guy who found my missing computer monitor back in 2015, and it was Brian," she writes. She called him and, within days, the air purifier was delivered. The box was on a shelf mixed in with mail. "I hope that Brian is recognized and valued for the exceptional service he provides."

Dora Leon made some football fans mighty happy this winter by making special arrangements for a delivery. "I wanted to send you a quick note to thank you for your assistance with our San Francisco 49er promotional project prior to the Packers game in Green Bay," writes Bill Thilken of Billy Tees in Orange County, CA. "Dora overcame a number of roadblocks and had 21 boxes of Niners blankets delivered to their destination on time." The overnight shipment was scheduled to arrive a day prior to the game, but after flight cancellations to Milwaukee, Bill was informed that the shipment would not reach Lambeau Field until right before game time, missing the 49er Fan Engagement event. Dora and her team didn't give up, rerouting the shipment through Chicago and arranging for a truck to meet the freight and drive it directly to Green Bay at 12:30 a.m. "I was ecstatic, the event went off as planned, and her efforts saved me thousands of dollars had the shipment been refused," Bill writes. "The 49ers organization and fans were thrilled, and the Niners beat the Packers to cap it off. The last minute heroics on the field were equally matched by Dora and her team at Lynden."

Tags: Lynden, Lynden Employees, Lynden Logistics

Lynden celebrates female leadership and contributions

Posted on Tue, Mar 08, 2022

My project (11)International Women's Day is March 8, and during the month of March women are being recognized for their social, economic, cultural and political achievements. "This is a great time to focus on some of Lynden's female leaders and their unique contributions," says Vice President of Employee Relations and Business Development Gail Knapp.

From behind the steering wheel to under the chassis, Lynden's female drivers, pilots, mechanics, executives, accountants and others make up a talented workforce that is growing each year. The transportation industry has traditionally attracted more men, but that is changing. Natalie Stephenson worked her way up from an accountant 32 years ago to her current position of Vice President and Controller. "It's important to provide opportunities so more women can become leaders and learn how to contribute their views and think strategically to make Lynden an even better company," she says.

Gail Knapp and Judy McKenzie were Lynden's first female operating company presidents, Gail for Alaska Marine Lines and Judy for Lynden Air Cargo. "When I started working for Lynden in the early 1980s the company was smaller," Gail says.

"There were many meetings where I was the only woman in the room. Today, women have a seat at the table, but there is always room to grow. I tell female colleagues to seek opportunities to move up and learn more. Don't be afraid to put your hand up and hold your head high."

"At the beginning of my career in the '90s, most of my colleagues were men. Now it's closer to 50/50," says Stephanie Littleton, Lynden's Vice President of Taxes, "and both vice presidents who preceded me at Lynden were women."

Michelle Fabry is the only woman in Alaska working as a Director of Safety for a part 121 air operator. She is also Lynden Air Cargo's first female Director of Safety. "In the past I have felt I had to work harder to prove that I was capable of accomplishing a job primarily done by men," she says. "This motivated me to study more, network and take training beyond the minimum standards. Now I focus on integrity. Sometimes this means being wrong and admitting that, but at the end of the day, your word should have meaning."

Lynden Logistics Manager Becky MacDonald has watched opportunities for women change drastically over the past 30 years. "When I first started out as a cook on tugboats at age 18, I was one of two women and we weren't allowed to go on certain voyages as they were 'too long.' Now, there are female captains," she says.

Cary Lukes has served on Lynden's Board of Directors since 2012. She also worked for LTI, Inc. and spent summers in Bush Alaska with Knik employees. "I'm proud that the brilliant, hard-working women of Lynden are being honored in March and every month," she says.

Leadership at Lynden Service Centers is trending female, including Dani Camden in Anchorage, Jennifer Parker in San Francisco, Sheri Harris in Houston and Kristina Jordan in Seattle. "When I think of how things are changing, I think of the women who have gone before us," Kristina says. "My guide was always Laura Sanders. Watching her career let me know that I was good enough to reach for the top positions in the company." Lynden Vice President and Controller Stacey Sunderland says transportation is still a male-dominated industry so women need to be confident and strong. "As more women move into higher roles at organizations, it encourages and motivates others to reach those levels."

Tags: Lynden, LTI Inc., Lynden Air Cargo, Lynden Employees, Lynden Logistics, Knik Construction, AML

Lynden supports 50th anniversary Iditarod race

Posted on Fri, Feb 18, 2022

IditarodThe Iditarod sled dog race celebrates its 50th anniversary this year, and Lynden will be out in front as a major sponsor of the 2022 race. The world-famous Iditarod begins March 5 in Nome, AK, and commemorates the mushers and dog teams that delivered life-saving diphtheria serum to save critically ill children in 1925.

"Lynden has a long history of supporting the Iditarod and the mushers and dog teams who compete each year," says Susie Stevens, Lynden Transport Account Manager and coordinator of Lynden’s involvement in the event. "We are proud to support this iconic Alaskan race on its 50th anniversary and to celebrate the culture and heritage it represents."

Peter Kaiser with Lynden team"Given that the Iditarod is one of the most challenging events in all of sports, it’s great to welcome Lynden as a partner with its long history of logistical expertise and a strong commitment to bettering the lives of Alaskans," said Rob Urbach, CEO of the Iditarod. The Iditarod is an incomparable sled dog journey traversing approximately 1,049 miles of off-the-grid wilderness while contending with weather extremes of snowstorms, slush, ice, and high winds. These weather extremes are very familiar to Lynden as it has a reputation for delivering solutions and high-quality service through all logistical challenges over land, on water and in the air.

Lynden will sponsor the following mushers this year: 2019 Iditarod Champion Pete Kaiser (pictured right with Lynden volunteers) and repeat competitors Dakota Schlosser and Mike Williams, Jr.

Lynden’s history of supporting the Iditarod and its mushers goes back to the 1980s when it sponsored the late Susan Butcher. Butcher was the second woman to win the Iditarod in 1986, the second four-time winner in 1990, and the first to win four out of five sequential years. She is commemorated in Alaska by Susan Butcher Day.

Lynden Air Cargo continues its support of the race by delivering dog food and supplies to race check points, and employees volunteer to help in a variety of capacities. Lynden was also a sponsor of the Junior Iditarod for many years.

In 2005, Lynden Logistics and Lynden Air Cargo transported Fritz, a fragile, taxidermied member of the legendary relay of dog sled teams that brought the serum to Nome in 1925, from Lake Placid, NY to Anchorage. From Anchorage, the dog was flown to Nome where he is part of an Iditarod display at the Carrie M. McLain Memoriam Museum. Fritz and his half-brother, Togo, traveled more miles than any other mushing team to deliver the serum to Nome where it saved scores of lives.

Tags: Lynden, Lynden Air Cargo, Lynden Employees, Lynden Transport, Alaska, Lynden Logistics, Community

Lynden helps Starbucks provide warm welcome to refugees

Posted on Fri, Feb 11, 2022

Lynden Logistics' Debbi CrainLynden’s long-time customer Starbucks joined other U.S. companies in a relief effort for Afghan refugees. Lynden Logistics recently handled a ‘hot shot’ shipment of 15,000 black tea bags from York, PA, to Starbucks’ Northern Virginia retail partners in less than nine hours via a cargo van and a dedicated driver. “The arriving Afghan refugees are being served the tea by our Mid-Atlantic partners, and it is a great source of comfort and familiarity in an incredibly stressful time,” the Starbucks Team wrote in a thank you letter to Debbi Crain, Lynden Logistics’ Senior Customer Service Representative in Seattle (pictured). “We were happy to help with this rush project,” Debbi says. “It was pretty normal as part of our everyday work with this customer. Most of our Starbucks shipments are routed throughout the Lower 48 and Canada, often in support of store openings, so we’re used to tight delivery deadlines.”

Tags: Lynden, Lynden Logistics, United States, Ground

Freight gets white-glove treatment from Lynden

Posted on Thu, Jan 13, 2022

Lynden Los Angeles TeamRachael Ray is a big name in the cooking world, and her husband, co-host and business partner John Cusimano is also a well-known musician and founder of the band The Cringe. The couple recently renovated a villa in Tuscany that serves as a new home and studio for Cusimano. Lynden Logistics was asked to transport valuable musical instruments, mixing equipment and household items for the band and the show from Los Angeles to Genoa, Italy, this past fall.

“We wanted this air and ocean project to be a shining example of our value-add business,” explains James Bisho, Lynden’s Los Angeles Service Center Manager. “Although the equipment was in manufacturer packaging, we still had the items crated professionally to ensure that nothing was damaged or missing. Zero defects was the mantra, and everyone at Lynden did their part to make this happen. At our suggestion, Sam Jett, who is managing A/V and logistics for the villa project, came to our warehouse and meticulously went through his list of items for customs clearance in Italy. Being such a high-profile move, there was no room for error. All pieces were loaded into a sealed ocean container for added security.” With backlogs at seaports, the project was not without its challenges, according to Lynden Logistics Business Development Manager Maggie Parks. “The ocean carrier was delayed and the container was rolled on many sailings, but it finally made it into Genoa,” Parks explains. “Our goal was for John to simply unpack his gear in Tuscany, plug in and play, and for Rachael and her guests to have what they needed when they needed it.” Above photo from left, John Hollan of Fastforward Crating, and from the Lynden team James Bisho, Sam Jett and Maggie Parks.

Tags: Lynden Logistics, Air, Ocean, International

Lynden moves historic Austrian farmhouse to Canada

Posted on Tue, Jan 04, 2022

Farmhouse reassembled in Vernon, B.C.It took almost two years, but visitors to the Sparkling Hill Resort in Vernon, B.C. can now walk into a 16th century farmhouse originally built in the Alps to enjoy dinner. Pictured above, the farmhouse being reassembled in Vernon, B.C. 

Sparkling Hill Resort Project Manager Barry Jackson has built many structures at the resort over the years, including a unique glass and steel teepee, but he was surprised at the complex process involved in moving the centuries-old farmhouse, timber by timber and container by container, across an ocean and by the expertise provided by Lynden Logistics to make it happen.

austria movePictured right, the 1587 farmhouse was originally located in Weerberg, Tyrol, Austria. The owner of Sparkling Hill Resort, Gernot Langes-Swarovski of Swarovski Crystal, heard about it and decided he would like to move it to Canada as a special attraction at the resort. Engineers took it down piece by-piece and delivered it to a warehouse in Austria where they cleaned hundreds of years of dirt and moss off the hand-hewn timbers. Each was meticulously numbered for future reassembly. The timbers were placed into five different open-top containers for the ocean voyage from the Port of Antwerp to Vancouver, B.C., all coordinated through Lynden Logistics.

The shipment would prove to be a challenge. “Not all five containers were loaded on the same vessel as planned,” explains Elodie Gergov, Lynden’s International Manager in Seattle. “This created issues with Canadian customs upon arrival in Vancouver, accentuated by issues with the fumigation certificates. These delays caused storage issues and mounting charges at the port. We reduced the financial impact of these costs for our customer by moving the containers in-bond until things were sorted out and the customs clearance was processed.”

Next, the Canadian Food Inspection Agency (CFIA) required an onsite inspection for each container at the exact time it was delivered to the resort in Vernon. “We overcame all these challenges, but the last hurdle was the longest and the toughest,” Elodie explains. “This project took place right when the world went on pandemic lockdown. By the time the cargo arrived, the carpenters and engineers that took apart the farmhouse in Austria could not travel to Canada to reassemble it.”

Eventually, restrictions eased, and the Austrian carpenters arrived in Canada to reassemble what is now called Gerni’s Farmhouse. It took four men 10 days to reassemble the building. Now, the restaurant is open, and a spa is planned for the upstairs of the building. “For those who have never been to Europe, Gerni’s Farmhouse provides an opportunity to experience authentic Austrian dining and a bit of time travel, too,” Jackson says.

“International shipping is always exciting due to its complexities and challenges,” Elodie says. “Managing one-of-a-kind projects like this makes my job even more rewarding. Lynden teams in Seattle and Canada worked together to make it happen.”

Tags: Canada, Lynden Logistics, Ocean