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Life-saving customer service

Posted on Thu, Jun 06, 2019

Anchorage teamOver the 17 years that Lynden International Senior Account Executive Randy Main has been working with customers, he has handled many emergency shipments. "Every so often we get a shipment with a story behind it and a face behind the package," he says. In this case, it was a pharmaceutical shipment for McKesson, a long-time Lynden customer.

McKesson's Distribution Center Manager Jonathan Burke wrote a letter about Randy's customer service and extraordinary efforts to ensure a lifesaving drug reached critically ill patients in Kotzebue, AK. "I looked up flights going to Kotzebue and the only one was leaving that afternoon," Jon writes. "I immediately reached out to Randy and asked if we could somehow get this drug on that flight. Within minutes of the call, Randy arrived to pick up the package and was on the phone to see what he could do to get the package tendered on Alaska Airlines. Through his efforts, he was able to hold the plane and get the package onboard."

With only minutes until departure and well past the carrier’s cutoff, Lynden’s Owen Mitchell and Matt Kelly started the paperwork while Main contacted the flight crew to ask if they could coordinate an after-hours handoff with the hospital in Kotzebue. Hours later, the life-saving medication arrived and was administered to the patient, a baby suffering from meningitis, and other children in the household. "I am deeply grateful to have Randy as our account manager who showed great heroism on our behalf," Jonathan says.

"We have so many pharmaceutical shipments going out each morning and each one could potentially contain life-saving medication," Randy explains. "With more than 30 shipments a day, we contend with the daily challenge of limited flights and carrier options, weather delays, and a variety of seasonal issues. McKesson was in a tough situation, and I'm glad that we could help along with our partners at Alaska Airlines who held the plane and allowed the freight to be tendered past the normal cutoff period. Alaska can be a challenging place to live and work. I'm proud of our Lynden team for the role they played in recognizing the need and going above and beyond to help."

Tags: Lynden International, Solutions, Shipping in Alaska

Lynden Chairman Jim Jansen receives Lifetime Achievement Award

Posted on Fri, May 31, 2019

Jim JansenThe Alaska Aviation Museum presented Lynden Chairman Jim Jansen with a Lifetime Achievement Award recently and inducted him into its Hall of Fame. The annual Hall of Fame event celebrates pilots and entrepreneurs who have shaped Alaska’s aviation history.

Jim earned his pilot’s license in 1965. In 1967, he was driving a truck at the remote Kennecott mine and also flying people and supplies from Anchorage to the mine in a Piper Comanche. Over the past 50 years, he has flown various aircraft including the Stinson 108-3, Cessna 185, Beech Baron, Turbo Commander and King Air in Alaska. He is also Type Rated in the Lockheed Hercules. A 16,500-hour ATP rated pilot, Jim has flown his Cessna 185 for 41 years and the Lynden King Air for the past 22 years. The creation of Lynden Air Cargo in 1995 combined Jim’s love of aviation with his vision of a multi-mode transportation company in Alaska.

"The Alaska Aviation Museum greatly appreciates the tremendous contributions Jim Jansen has made to Alaska’s aviation, transportation and infrastructure development and welcomes him into the Hall of Fame," says Board Member and Past President Bill Odom.

Tags: Awards, Alaska

Lynden equipment makes the difference in Alberta

Posted on Fri, May 10, 2019

Lynden Transport flatbedLynden’s specialized high-capacity equipment was one of the advantages Canadian Lynden Transport offered when the Supreme Group was looking for a company to haul structural steel beams from Alberta, Canada to Alaska. The Supreme Group is the largest privately-owned steel construction company in Canada with locations in Edmonton (Acheson), Saskatoon, Winnipeg, Vancouver and a U.S. location in Portland, OR. The company was awarded two U.S. military projects to supply the structural steel beams at Clear Air Force Station in Central Alaska and an airplane hangar at Eielson Air Force Base (AFB) in Fairbanks.

"Our equipment really sealed the deal as we can safely haul more weight," says Account Manager Sandra Darke. "We also have a mix of Canadian and U.S. drivers and, of course, Alaska is our turf and expertise. We have completed approximately 100 loads for the Clear project since September, including a few loads of nuts and bolts from suppliers in the Lower 48 up via QuickTrans." Materials for the hangar will require approximately 80 loads and construction should be completed by June. According to Sandra, the projects have presented several challenges.

"Our operations team has to communicate and coordinate with five different origin locations and we are required to spot trailers for loading in Saskatoon, Winnipeg and three locations in Edmonton," she says. "Our Edmonton team has done an amazing job keeping all the loads organized and meeting Supreme and the builder’s specific needs. The Lynden Transport team in Fairbanks has kept close contact with the builders to hold some loads and deliver as they need them."

Tags: Oversize shipping, Trucking, Lynden Transport, Canadian Lynden Transport, Lynden Capabilities

Lynden's Knik Construction recognized by the State of Alaska

Posted on Thu, May 02, 2019

Knik Award 1200x630Knik Construction received both the Contractor of the Year and Distinguished Excellence Awards from the Alaska Department of Transportation Civil Rights Office. The awards recognize Knik’s commitment and dedication to the state’s Disadvantaged Business Enterprise (DBE) program in the South Coast and Central Districts of Alaska. According to Norma Lucero of the Department of Transportation, this is the first time a prime contractor has won an award in two separate districts in the same year. Knik President Dan Hall is pictured above receiving the award from Dennis Good, Civil Rights Programs & Compliance Specialist. On Dan’s right are Alicia Siira, Associated General Contractor Executive Director, and John Mackinnon, Department of Transportation & Public Facilities Commissioner.

"We are pleased to be recognized for our efforts to work with disadvantaged business," Dan says.

Tags: Awards, Alaska, Knik Construction

Alaska West Express named Alaska’s safest truck fleet for 2018

Posted on Tue, Apr 30, 2019

Award ceremonyAlaska West Express received the 2018 Alaska Safe Truck Fleet of the Year Award from the Alaska Trucking Association (ATA) at its annual meeting in April. Alaska West Express also received the award in 2016, 2014, and 2013. The carrier was recognized for its safety performance in 2018, including accident frequency rates, Compliance, Safety and Accountability (CSA) scores and OSHA recordable injuries. Pictured to the right are members of ConocoPhillips, Alaska West Express and the ATA at the meeting.

The ATA sponsors this prestigious safety award with ConocoPhillips to recognize and reward carriers who operate safely on the highway and in the workplace. CSA is a major safety measurement and reporting initiative of the Federal Motor Carrier Safety Administration (FMCSA).

"This award demonstrates the dedication and hard work of our entire team of transportation professionals," says Alaska West Express President Eric Badger. "Our drivers, maintenance personnel, operators, dispatchers, supervisors, managers and administrators all share in this success. Their efforts to continually identify safety improvements in our extremely challenging conditions is the cornerstone of our program. The safety of our people, the environment and our equipment is our most important objective each day."

"Alaska West Express clearly demonstrates to themselves, their management and the general public that the trucking industry can and does operate safely. Safety is our number one priority. ATA is proud that Alaska West Express is a member" said Aves Thompson, Executive Director of the Alaska Trucking Association.

Alaska West Express was also the Grand Award recipient for the National Tank Truck Carrier (NTTC) Competitive Safety Contest in the 7–12.5 million mile class. The award is based on best in class for the number of accidents, personnel injuries and actions the carrier takes to better the cargo tank industry.

Alaska West Express provides truckload transport of liquid- and dry-bulk products throughout the U.S. and Canada and specializes in trucking to Alaska with terminals in Anchorage, Fairbanks and Tacoma. It also operates a training center and offers classes in hazardous materials transport, emergency response and workplace safety.

Tags: Awards, Alaska West Express, Alaska Trucking Association, Safety, Trucking, Safety Award

Lynden companies earn another Green Star in Alaska

Posted on Fri, Apr 26, 2019

Green Star Award receptionLynden Transport, Alaska West Express, Lynden International and Lynden Air Cargo, all part of the family of Lynden companies, received recertification as Green Star businesses at the Alaska Forum on the Environment event in February at the D’enaina Center in Anchorage.

Lynden’s Green Initiative Coordinator Anna Deal spoke to the Anchorage Rotary in February about the many environmental advancements made by Lynden companies. Anna’s presentation focused on how Lynden’s common sense approach to going green is good business and how small changes can add up to big savings for businesses and the environment. Her presentation was so well-received, she was asked to speak to the MatSu Valley Chapter of Rotary in Alaska.

Tags: Lynden International, Energy efficiency, Alaska West Express, Lynden Air Cargo, Recycling, Green Lynden, Green Star certificate, Environmental efforts, Trucking, Lynden Transport

Lynden Air Cargo expands scheduled service in Western Alaska

Posted on Tue, Apr 23, 2019

Lynden Air Cargo is expanding its scheduled service points in Alaska to include St. Mary’s and Emmonak. Beginning April 30, Lynden will offer year-round scheduled air freight service on Tuesdays and Fridays to better serve customers and to support local industries in the Western Alaska region.

“We have traditionally served these areas with charter service to support seasonal fishing operations, but we are now proud to offer regular and reliable airfreight service all year,” says Lynden Air Cargo President Rick Zerkel. “Lynden Air Cargo has been delivering freight in Alaska for many years, and we know the challenges and terrain. We handle oversized loads and small packages alike with our scheduled service and flag stops to points in the Alaskan Bush. We can arrange the right flight to get cargo delivered to practically any village or city in the state.”Lynden Air Cargo regular service mapLynden Air Cargo’s scheduled service to St. Mary’s and Emmonak will begin and end in Anchorage. In addition to fish and general cargo, Lynden will carry bypass mail in and out of the two areas in its commercial C-130 aircraft.

Lynden Air Cargo also offers scheduled year-round service from Anchorage to Bethel, Nome and Kotzebue and flag stop service to other remote points in Alaska.  Flights to Bethel are scheduled Tuesday through Saturday and to Nome and Kotzebue on Tuesdays, Thursdays and Saturdays. More information on these services can be found at www.lynden.com/lac, or by calling 907-243-7248.

Lynden Air Cargo Hercules aircraftLynden Air Cargo has increased its presence in the world market to include places like Papua New Guinea, Africa, and Antarctica. Because of its unique capabilities and its close proximity to Canada and the Northwest Territories, Lynden has been successful delivering oversized cargo to remote mining operations throughout the region.

Last year, Lynden Air Cargo received the Alaska Governor’s North Star Award for its long history of assisting in humanitarian relief and environmental disasters worldwide. Lynden was recognized in the Transportation and Humanitarian Exchange categories and was one of only four companies to receive the honor. For more than 30 years, the Governor's North Star Awards for International Excellence have recognized Alaskan companies and organizations engaged in successful international business and activities.

Lynden Air Cargo Hecules aircraft on runwayLynden pioneered service to Alaska in 1954 and today serves customers in every sector of the Alaska economy, including energy, mining, seafood, retail, military and government. Lynden Air Cargo’s fleet of aircraft supports multi-national oil and gas exploration and production companies on Alaska’s North Slope through weekly scheduled flights and oversized cargo worldwide through charter flights. Lynden aircraft have responded to fires, earthquakes in Haiti, supported a peacekeeping mission in the African Congo and, most recently, mobilized relief flights to help those affected by Hurricanes Irma, Jose, and Maria in the Caribbean.

Tags: Western Alaska, Lynden Air Cargo, Air freight, Alaska

Lynden's Joan Nacino represents women in construction industry

Posted on Tue, Apr 23, 2019

Building Industry HawaiiAloha Marine Lines Account Executive Joan Nacino made the cover of Building Industry Hawaii magazine’s March issue. Joan serves as Vice President of the Honolulu Chapter of the National Association of Women in Construction (NAWIC), and she was interviewed about the opportunities and challenges for women in the construction industry.

We are proud of Joan and consider her to be an important part of our Hawaii sales team with the years of experience, knowledge and dedication she brings each day. To read the article, visit https://www.tradepublishing.com/wp-content/uploads/2019/03/BI0319_LR.pdf

Tags: Shipping to Hawaii, Alaska Marine Lines, Lynden employees, Hawaii

Changes big and small mean savings for Lynden and the environment

Posted on Mon, Apr 22, 2019

Lynden Transport truckLynden Transport’s steady and consistent efforts at improving efficiency and reducing waste have paid off with real savings for the company and the environment. In 2008, Lynden Transport was the first and only trucking company in Alaska to join the SmartWay Transport Partnership and to earn the Green Star business award. Over ten years later, the company continues to improve and to see the results of these efforts.

"We started in 2008 with a complete re-evaluation of our line tractor specs for aerodynamics and reduced weight," explains Charlie Mottern, Lynden Transport Director of Maintenance. "With these changes we were able to dramatically improve our fuel economy and have continued to improve on these specs incorporating design elements into local and regional applications."

"Our trailer design maximizes payload and cube for the lane that it travels," he continues. "We have used heated and refrigerated trailers and all electric and electric standby for over 30 years. Wide-based tires and side skirts have been added in lanes that are best suited for those enhancements."

These changes have led to a substantial improvement in efficiency and emissions reductions. Since 2009, Lynden Transport has improved freight efficiency (measured in grams of CO2 per ton mile of freight moved) by 29 percent, miles per gallon by 43 percent, and reduced nitrogen oxide and particulate matter emissions by 63 percent and 81 percent respectively.

"We also work to reduce the time trucks spend idling by working with drivers and using automatic shutoff in areas where it isn’t a safety hazard," says Dallas Freeman, Director of Line Haul and Equipment. "We are partnering with the state to test hydronic heaters on our local trucks which allow us to shut the trucks off in extreme temperatures. Throughout the company, we have reduced the average truck idle time per truck by nearly 14 percent in the last five years."

Small changes add up to big savings in other areas as well. Nearly 20 separate energy efficiency upgrades at Lynden Transport’s facilities have led to an overall 37 percent reduction in natural gas use and 18 percent reduction in electricity used.

The Anchorage Service Center replaced all exterior lights with efficient LEDs resulting in a 30 percent reduction in electric use in the past 10 years. "Each year we pick a project, replacing old lights, adding motion sensors, repairing insulation. We even removed the lights in the vending machine," says Richard Hennagin, HSSE Manager.

The Anchorage facility also cut its heating needs by over 50 percent by investing in automatic thermostats and insulated dock shelters. The shelters prevent heat loss around the trailers when they are parked at the dock for loading and unloading. Lynden will continue to strive to operate in the most efficient manner with the highest regard for the health and safety of our employees and protection of the environment.

Tags: Fuel efficiency, Green Lynden, SmartWay certification, Environmental efforts, Trucking, Green Initiative, Lynden Transport

Lynden celebrates Everyday Heroes

Posted on Wed, Apr 17, 2019

Driver Scott PolinderEach year, LTI, Inc. honors its Everyday Heroes with dinner events at various locations in Washington, Oregon and Idaho. Retirees are also included to celebrate employees past and present for their many years of dedicated service to Lynden.

Milky Way Driver Scott Polinder achieved a milestone of 40 years of safe driving in 2018, and Jeff Smith celebrated 30 years without an accident. Retirees from the past year Jeff Kok, Arnie DeKubber and Mark Coppinger were also recognized for their years of service.

Tags: LTI Inc., Awards, Milky Way, Lynden employees, Safety, Trucking, Drivers

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