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Milky Way’s new data collection system a breakthrough in customer service

Posted on Thu, Jul 28, 2011

Milky Way driverLate last year, Milky Way began using a new onboard computer program with customer Darigold that has revolutionized the way information is shared between dairy farms and milk processing plants. “From a customer service perspective, this is a game-changer,” says LTI, Inc. President Brad Willliamson. “This new process is improving data accuracy and visibility and significantly reduces the amount of time it takes for milk producers (farmers) to view their volume and quality information online after we pick up the milk.”

The new farm pickup system captures loadsheet data (producer, weight, milk temperature and destination) in the truck’s onboard computer and sends it back to Darigold’s IT system within hours. In the past, this process could take as long as 10 days and records were kept by hand in logbooks. Loadsheet errors have been reduced by automated validation, and the process for the field staff and lab to receive loadsheet comments has been streamlined by distribution via email. “A long-standing goal of Darigold has been to deliver accurate quality and component data to our producer base on a timely basis. Receiving this information is a value-add to our producers; they can react with changes on the farm that result in maximizing quality milk deliveries,” explains Darigold Director Kim Kennedy.

Onboard computer“This initiative has been unique,” he adds. “Its success relied on a true strategic partnership between LTI, Inc. and Darigold with mutual sharing of risks and benefits. To date, we have seen substantial improvement in the accuracy and timeliness of information flow. Darigold management is very proud of this accomplishment.”

According to Brad, Milky Way drivers are key to the program’s success. “It was a real change for them, and we are proud of the way they responded. Our continued success with this project depends on the quality data they enter with each pickup.” The new system was developed and tested by Lynden Inc.’s IT Department and Milky Way. It will soon be available to other milk and bulk commodities customers.

Photo: Whatcom County Milky Way Driver Dick Stacey.

Tags: Lynden, Milky Way, Innovative transportation solutions

Lynden International launches enhanced Hawaii ocean service

Posted on Mon, Jul 25, 2011

After celebrating over 25 years in Hawaii earlier this year, Lynden International has expanded ocean freight capabilities to the Hawaiian Islands and welcomed Patrick Omura as Business Development Manager. Based in Honolulu, Pat will work closely with the gateway operation in Los Angeles to develop and support traffic between Lynden’s offshore partners and U.S. offices.

Lynden in HawaiiNew features have been added to ocean freight service to Hawaii including warehousing, distribution, consolidations, multiple pick-up and delivery options plus Full Container-Load (FCL) and Less-than-Container-Load (LCL) options for customers. Lynden International has been serving the Hawaiian Islands for 25 years with offices in Honolulu and Maui

“We are optimally situated to provide full-service shipping to Hawaii,” says Jeff Bell, Director of the Mid-Pacific Region. “We provide the same quality customer service on ocean moves that our customers depend on with our air freight product. We have added Patrick Omura to our Hawaii team to manage and develop this part of our business.”

Omura has more than 21 years of industry experience, most recently in sales management for YRC Worldwide in Hawaii and Servco Pacific Office Products. He is a graduate of the University of Hawaii at Manoa. Omura is past Director and Chairman of the Leeward Oahu Jaycees, a volunteer for Big Brothers/Big Sisters of Honolulu, an America Youth Soccer Organization (AYSO) coach and president of the Hawaii Management Association.

Tags: Lynden International, 25th Anniversary in Hawaii, Shipping to Hawaii, ocean service to Hawaii, Hawaii

Challenging Arctic Wolf drill rig move completed by Lynden

Posted on Thu, Jul 21, 2011

Canadian Lynden Transport and Lynden Transport handled a move from Prudhoe Bay, Alaska to Edmonton, Alberta for customer Akita Drilling this spring. The Arctic Wolf drill rig consisted of 32 loads, including six weighing 90,000 to 110,000 pounds each. These challenging loads were coordinated by Prudhoe Bay Manager Jesse Burget and his crew and moved to Fairbanks. Tom Cox, Larry Johnson and Lonnie Young secured the loads in Fairbanks making them road ready for movement into Canada. Timing was important as seasonal road restrictions were about to go into effect that would delay the heaviest loads from transport to Edmonton.

Artic Wolf drill rig move

“The Prudhoe Bay, Fairbanks and Edmonton crews did a great job making it all happen,” says Lynden Transport Manager Mark Graves. The last and heaviest load of the entire rig made it to Edmonton one day before the restrictions were in place.

“We moved this rig north about four years ago for the customer,” says Canadian Lynden Transport President Walter Rakiewich, “so it was nice to get the repeat business.”

Artic drill rig move from Edmonton

From left, Tom Cox, Larry Johnson and Lonnie Young with the substructure for the Arctic Wolf drill rig in Fairbanks.

Tags: Oil Industry, freight logistics, oversize freight, Canadian Lynden Transport

Lynden goes green: Moving freight with regard for the environment

Posted on Tue, Jul 19, 2011

Lynden strives to efficiently move freight with the highest regard for the health and safety of our employees, and with the utmost care for the environment. To learn more about our environmental policy, check out our Environmental Page. For more information on the principles Lynden strives to manage our business by, view our Green Brochure.

The graphic below breaks down our new Lynden Transport trucks, showing how the different features help contribute to environmental efficiencies.

Green Lynden Truck
(click image to enlarge)

Tags: Lynden, green Lynden, environmental efforts, Alaska trucking

Lynden Transport named Toyota Logistics Partner of 2010

Posted on Thu, Jul 14, 2011

After reviewing the performance of all transportation carriers it uses in the U.S., Toyota gave Lynden Transport the highest marks and named the company its Small/Support Logistics Partner of 2010. For more than a decade, Lynden Transport has handled the weekly shipping of Toyota parts from its Fife, WA service center to dealers in Anchorage, Fairbanks and Juneau.

Toyota Logistics partner award
Photo: From left, Bill Johansen of Lynden Transport with Nancy Greenburg and Jason Chappell of Toyota.

“Lynden's ocean service remains unmatched in the industry. No other carrier is able to provide the same level of damage-free, on-time deliveries while maintaining outstanding customer service,” says Nancy Greenburg, Logistics Coordinator for Toyota. “We enjoy the business partnership we have built with Lynden over the years and look forward to many successful years to come.” Lynden is only the second carrier from the Toyota Portland distribution center ever selected for a national award. The award evaluation was based on the following criteria: cost/efficiency, invoicing, account management, safety, quality, damage, on time performance, equipment, manpower availability and process improvements.

“This award is a tribute to our operations and customer service teams for their day-to-day contributions,” says Lynden Transport Regional Sales Manager Bill Johansen. “We were very excited to receive this recognition.”

Tags: shipping and project logistics, Toyota Logistics Partner, freight logistics, Lynden Transport, top Alaskan companies

Meet our companies: Lynden Tank Company

Posted on Tue, Jul 12, 2011

For the past 24 years, Lynden Tank Company has designed, manufactured and repaired stainless-steel tank trailers and components for Milky Way and LTI, Inc. The customized tanks are used to haul milk and other temperature-controlled loads like wine, fresh raspberries and sensitive liquid and haz-mat chemicals.

Lynden Tank welding“We pride ourselves on having one of the lightest-weight and safest trailers on the market and some of the most talented and creative people in the field on our team. No commercial tank manufacturer has gone as far as we have to allow maximum payloads while maintaining durability, quality and integrity for our customers,” explains General Manager Len Kilmer. 

Once all components have been built, it takes approximately 200 hours to assemble a trailer. “We spend about 60 percent of our time building tanks and 40 percent on repairs, maintenance and on building ladders, fenders and running gear. It’s a kick to see a flat sheet of stainless formed, welded, polished and then rolled out as a sleek, new light-weight set of tankers,” Len says.

Lynden Tank offers on-site service to Milky Way and LTI, Inc. drivers who can pull up to the shop in Lynden and get repairs or maintenance taken care of on the spot. The company also builds, stocks and ships replacement components for the tankers to all Milky Way locations, and a certification from the National Board of Boiler & Pressure Vessel Inspectors allows Lynden Tank to inspect, test and repair pressure tanks to Department of Transportation (DOT) standards.

This spring, Lynden Tank is collaborating with Western Washington University’s Engineering Department on a project to test the aerodynamics of its tanks. A student is creating a 3D drawing of a Lynden tank for use with a computer program called Computational Fluid Dynamics (CFD). He is also building a model of a tank for use in a wind tunnel. The program will indicate drag on the tank and analyze possible modifications to help increase fuel mileage.

“This is a great partnership and is just one more example of how we continually work to improve our product and add value for our customers,” Len says.

Lynden Tank crew

The Lynden Tank crew. From left: Juan Borjas, Brady Johnson, Corey Clausen, Scott Williamson, Len Kilmer, Stan Lutts, Cody Matter, Bruce Bouwman, Doug Bouwman and Brian ZweegmanPhoto credit: Heidi Doornenbal.

Tags: LTI Inc., Lynden Tank Company, Milky Way

Lynden's Old #27 is touring Alaska and the Northwest!

Posted on Tue, Jul 05, 2011

Old #27 - one of the two Kenworth tractors and original vans Lynden Transfer used in 1954 to start the first scheduled highway service from the Lower 48 to Alaska - will be making appearances this summer throughout Alaska and the Northwest.

Old 27 map


Come out and see Old #27 at one of the events, or watch for it traveling between appearances!

Summer 2011 Tour Schedule

Event Location Date
Travel: Anchorage to Kenai (Driving) 6/7
Kenai River Festival Soldotna 6/10 - 6/12
Travel: Kenai to Anchorage (Driving) 6/13
Anchorage Customer BBQ South Air Park 6/14
Travel: Anchorage to Fairbanks
(Driving) 6/15
Travel: Fairbanks to Skagway
(Driving) 6/26
Travel: Skagway to Juneau (Ferry) 6/29
Juneau Customer Event AML Service Center 7/1
Frank Palmer Ferry Terminal Dedication Auke Bay 7/2
Juneau 4th of July Parade Juneau 7/4
Travel: Juneau to Petersburg (Barge) 7/5
Petersburg Customer Event AML Service Center 7/8
Travel: Petersburg to Ketchikan (Barge) 7/13
Ketchikan Customer Event AML Service Center 7/15
Travel: Ketchikan to Seattle (Barge) 7/25
Lynden Transport Customer Event Fife Service Center 7/28
Alaska West Express Customer Event Fife Service Center 7/29
Alaska Marine Lines Customer Event Seattle Service Center 8/4
Travel: Seattle to Lynden, WA (Driving) 8/5

 

Tags: Lynden, Lynden employees, Lynden History, Alaska trucking, Lynden Transport, Alaska, Old 27

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