Lynden International employees demonstrated their teamwork at a charity event for the nonprofit Feeding Children Everywhere organization. At the Seattle event, eight tables were set up with a team of 12 Lynden employees who worked in an assembly line to produce bagged meals of red lentil jambalaya. The teams competed to complete the most meals. Lynden employees produced 20,000 meals, all of which were sent to Puerto Rico for distribution by Ranger Contigo, an organization helping those affected by Hurricane Maria. Lynden paid for both the event and donated the transportation to Puerto Rico. "Feeding Children Everywhere coordinated a great charitable event featuring loud high-energy music that really got our employees' competitive juices flowing. Everyone felt good about what we were able to accomplish," said Lynden International President John Kaloper.
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Phil Maxson recently returned from the EBOVAC-Salone Labs at Kambia District Hospital in West Africa. That's where Lynden's customer, Clinical RM, is working on a clinical trial of Ebola vaccine in Sierra Leone. Ebola is a rare and deadly disease caused by infection with one of the Ebola virus species.
Lynden International has been assisting government and non-government organizations with transportation and logistics in West Africa since the Ebola crisis in 2014. "This particular project involves Lynden transporting human blood samples from the clinical trial to the U.S. and Europe for testing," explains Phil, Lynden International's Director of International Operations.
Due to the difficulty in keeping the samples frozen and stable during the long transport back to the U.S., Lynden is using Liquid Nitrogen Dry (LN2) shipping containers to maintain a temperature of minus 150C for up to 10 days. The containers are more commonly known as 'dewars.'
"Each LN2 Shipper can accommodate up to 405 2ml vials, and is equipped with a GPS-temperature sensor so at any time, (except when on an aircraft in the air), we can monitor the temperature and see exactly where the unit is anywhere in the world," Phil says. "First we ship the charged, but empty containers into Sierra Leone and then deliver them to the laboratory which is about three and a half hours from Freetown, Sierra Leon's capital city."
Once the lab has loaded all the samples into the special canister containers (see photo at right), Lynden handles the shipping of the units to various labs located in the U.S. and Europe.
Lynden International handles the transportation of over 400 shipments per year into and out of Africa for various organizations; many of these are temperature-controlled products requiring specialized handling.
At Lynden, special handling can mean many things. In this case it involved a personal escort with special military clearance to accompany a shipment from Fort Dix, NJ to Moldova, a small land-locked country in Eastern Europe. "This particular project was a perfect fit for us," explains Daniel Gotham, Lynden International's Director of Business Development for Western Russia/CIS. "The customer, DCMA Hartford Defense Contracts Management Agency, is part of the Civil Reserve Air Fleet (CRAF) shipping platform. Lynden Air Cargo is a CRAF carrier and Lynden International is Lynden Air Cargo's exclusive forwarding partner for all CRAF shipments through U.S. Transportation Command.
Lynden International QHSE Manager Gregg Bergstrom accompanied six pallets of cargo to Moldova for DCMA. "Our experience in shipping to U.S. military locations and points worldwide came into play for this project," Daniel says. Gregg learned about the project on a Thursday and needed to leave on Monday due to previous delays with paperwork and the original contracted escort.
"My first response was 'I've never heard of Moldova' followed by 'what can I do to help?'" he says. Gregg escorted the freight from Fort Dix to JFK Airport by truck then to Vienna by air. From Vienna, it was back to truck transport through Romania to the final destination in Moldova. "It was my first time escorting cargo. It was an interesting experience, and I'm glad I could help," he says.
Lynden supports Ward Village construction and other projects
Lynden International caught the wave—and made sure the wave caught the flight from London to Honolulu. A 30-foot-long custom desk designed to resemble undulating water, the 'wave' is one of countless items Lynden has shipped to Honolulu for the construction of Ward Village, a 60-acre master-planned community boasting 4,000 residences and more than a million feet of shops, restaurants and entertainment venues.
"We were contracted to provide furniture, fixtures and equipment for all the public space for Ward Village, including the penthouses and the pool area," explains Randy Gentz, President of Hospitality Freight Company (HFC) in Las Vegas. "The oversized desk for the lobby was a beast and one of the most difficult things we have ever asked Lynden to ship for us—in the dimensions, 30 feet by 8 feet, fragility and its value of $250,000." Designed in England and made of resin, the wave arrived in Honolulu in a special crate. Due to its size, it required a sky crane to set it in place and secure it into position. With Lynden's help, HFC this and other work for Ward Village by the deadline.
In addition to unique designer desks, Lynden ships flooring, appliances, furniture, bathroom fixtures and other freight to support the hotel industry. HFC is a freight company dedicated to providing its clients with the best possible freight rates and service on hotel furniture, fixtures and equipment (FF&E). The company has counted on Lynden to make good on its promises for 32 years. For Ward Village (pictured above), Lynden moved domestic freight to its Los Angeles warehouse where the team consolidated weekly air and ocean shipments to Hawaii as the construction schedule dictated. The pieces included unusual items like an oversized dining table that required removal of a window for crane placement inside an upper floor unit.
Late last year, HFC also completed the 38-story Ritz-Carlton Residences in Honolulu and is currently at work supplying materials for the Wilshire Grand project, a 73-story, 900-room hotel on Wilshire Boulevard in Los Angeles. When completed, it will be the tallest hotel west of the Mississippi.
Lynden has provided warehousing, shipping and deliveries for the project from the beginning and will continue until it is finished this summer. "I choose Lynden because they perform," Gentz says. "From providing quotes quickly to all the weird stuff that comes up with international air and ocean freight, they are always flexible and creative. Looking down the road, we may be working on a years-long monster project 20 times the size of Ward Village. Lynden was the first company I thought of to ship the variety of freight needed."
Two years ago during the West Coast labor dispute, Lynden's creativity came into play. HFC was facing delays at U.S. ports and needed to move FF&E from Vietnam to Chicago for a hotel grand opening. "By routing ocean shipments to Prince Rupert, B.C. then rail, the less-urgent cargo was on its way and we avoided U.S. ports," remembers Dave McGeath, Ocean Operations Manager in Seattle. Commercial flights and a chartered 747-400 freighter from Vietnam were used for the hottest shipments and overflow.
"Our goal is to create partnerships that make our customers successful and allow them to get those 'heads on beds' by hotel deadlines," explains Charlie Ogle, Lynden's Senior Director of Global Sales.
Hotel-condo conversions, hotel renovations and construction of new condominium hotels with mixed use space are sweeping the U.S. In some markets, like Miami, there has been a 15 percent reduction in hotel rooms as they are repurposed for condos.
Whether condos or hotels, the freight deadlines are non-negotiable. "These projects are high touch and high pressure," Ogle says. "They are notorious for running late due to late signoff of designs, funding and manufacturing delays. Materials orders are often placed when projects are already behind schedule. Customers look to the logistics provider to save the day. That's when our multi-modal mix of transportation comes into play."
Lynden's array of air, sea and surface choices allows customers to create customized domestic or international transportation plans to accommodate a mix of slower moving freight as well as expedited cargo. "We often move furniture from the manufacturer's factory overseas all the way through to delivery at the project site or project staging warehouse," Ogle says. In the event of time critical FF&E air transport or expedited domestic shipments, trucking can be arranged so that hotel equipment installation schedules are kept on schedule.
The ramifications of late or missing freight in the hospitality industry can be serious business. Hotel owners cannot afford to turn away confirmed guests due to a renovation project running behind. "Our job is to make sure the FF&E is there on time. Since we are the last cog in the procurement wheel it's up to us to proactively follow the customer's shipments and make adjustments mid-stream if necessary to meet installation deadlines," Ogle explains. "We design the solution around the needs and desires of our customers."
Lynden International showed the Lynden 'can do' spirit by delivering 25 oversize, underground pipes and 11 crates of spare parts within 10 days to meet a customer's project deadline. Lynden's Brussels team chartered two Antonov AN-124 aircraft to get the job done.
"Our customer, Saint-Gobain, needed the pipe and supplies for a major project in Qatar to construct five potable water mega reservoir sites. The pipe will be used for an interconnecting network of large diameter water pipelines," says Dietrich Jacobs, Operations Manager at Lynden's Brussels Service Center. "We've been delivering freight for Saint-Gobain for years, but this was by far the largest shipment we have handled and the tightest deadline."
When finished, the reservoirs will each have capacity for 100 million gallons and the structure, called the Water Security Mega Reservoirs Project, will be the largest reinforced concrete reservoir in the world. It is scheduled for completion in 2018. Lynden will continue to support the project with freight forwarding, customs brokerage and any other services required.
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Lynden International Customs Broker II Hans Jensen picked up the phone on a Saturday while he was in the Seattle office and helped customer Scott Bishop with an emergency shipment to shipment to Abuja, Nigeria that will potentially help African children.
"It was very last-minute," Hans explains. "I found a flight that was leaving Seattle in two hours so we had to move quickly. We shipped a time-sensitive product to Africa used in a one-time field research study of children's nutrition programs. We were able to get the product into their research partner's hands just in time for them to take it into the field. Our client was very pleased with our service."
The client, Intellectual Ventures Laboratory based in Bellevue, WA, invents technology to solve some of the world's most difficult problems for the poorest people in the world. Lynden has handled its shipments for several years.
According to Hans, Lynden International's Nigerian partner Alov Air Sea, Ltd., also played a part in the success story. "Our agent in Lagos pushed the customs side to get the shipment over there, cleared and delivered to the staging area. It was at least as difficult on that end as on our end. Kirk Schweikart also deserves recognition," Hans says. "After I was told we missed the cutoff on our planned flight at SeaTac, Kirk immediately got on the phone to his contact at the airline and started pushing them to move it on flights that would get it to Abuja by the deadline. His efforts helped to elevate the visibility of this shipment within the airline's system and it was treated with the level of priority that it required."
Pictured from left: Lynden’s Phil Maxson, Hans Jensen, Darina Sary and Nicole Smith of Intellectual Ventures.
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Lynden International, a full-service freight forwarding and logistics company, announces the promotion of Jeff Bell from Western Region Manager to Vice President, Sales and Marketing. He will be based in Seattle where he will direct the company’s global sales and marketing efforts.
Bell began his career with Lynden International in 2003 as a District Manager in Honolulu, HI. Over his 14 years with the company, he has served as Director-Mid Pacific, District Manager and, most recently, as Western Region Manager.
"Jeff’s experience and many years with Lynden will serve him well in his new position. He has worked alongside customers for decades and knows what is needed to match Lynden products and services to those who need our unique transportation and logistics solutions,” says John Kaloper, Lynden International President.
Bell is a graduate of Emerson College in Boston where he earned a degree in mass communications. He serves on the board of directors and is treasurer for Pacific Historical Parks and is a former board member and chairman of the Lanikai Charter School in Kailua, HI.
Lynden Transport's 20th award and fourth consecutive No. 1
Lynden Transport was awarded its fourth consecutive No. 1 ranking and its 20th overall Quest for Quality Award in the 2016 awards issued by Logistics Management magazine. Lynden International also earned a No. 1 ranking for the second consecutive year and its 15th Quest for Quality Award.
Lynden Transport ranked highest among Less-than-Truckload (LTL) western regional carriers and Lynden International was the winner among Airfreight Forwarders. Lynden Transport received the highest scores in the information technology, customer service, and equipment & operations categories and topped the overall weighted scores. Lynden International was rated highest in the performance, value and customer service categories with a weighted score well above the other national and international airfreight forwarders.
"When you consider the challenging environment for transportation and logistics service providers, earning a No. 1 ranking is quite an accomplishment. We are very proud to be at the top year after year," says Lynden Transport President Paul Grimaldi. "We celebrate this achievement with our dedicated employees who provide quality service to our customers each day."
"We thank our customers for recognizing us again and our employees for taking good care of our customers and earning a top ranking for a second consecutive year," says Lynden International President John Kaloper. "This prestigious award reflects our commitment to providing quality service, on-time performance and value to our customers."
For more than three decades, Logistics Management's Quest for Quality Award has been regarded as the most important measure of customer satisfaction and performance excellence in the transportation and logistics industry. The results are the culmination of a six-month survey of 4,725 ballots cast for the 'best of the best' in service across a number of critical criteria, including: on-time performance, equipment & operations, value, information technology and customer service. To be a winner, a company had to receive at least five percent of the category vote. Voting is by invitation only and the voter must have had experience with that particular provider at some point over the past year.
Gas tank drained. Check. Battery cables tied back. Check. Original Bill of Sale and shipper photo ID. Check.
After 18 years at Lynden International and countless global shipments, International Agent Colleen Delaney knows what is needed to ship just about anything overseas. Automobiles have become her specialty over the past few years as she handles the safe ocean transport of vintage automobiles from the U.S. to the U.K. for London-based American Legends, LLC. “We don’t typically ship vehicles, due to the extensive paperwork and customs requirements, but we will handle this type of shipment for customers who approach us with these special requests,” she says. So far, Colleen has handled the transport of Corvettes, Mustangs, Ferraris, a 1965 Buick Riviera and she is preparing to ship over a Trans-Am from the Smokey and the Bandit film and a replica of the General Lee, a 1969 Dodge Charger from the TV show The Dukes of Hazzard.
When it comes to loading and securing the valuable automobiles into containers Lynden turns to trusted partner SeaPac Transportation Services of Seattle. “We use SeaPac for all our ‘special needs and delicate handling’ FCL shipments,” Colleen says. President Paul Kimball was Lynden Transport’s Vice President of Administration in the 1970s and understands the Lynden brand of customer service and excellence. In addition to cars, engines and other specialty parts are palletized and shipped via ocean for the company. “SeaPac is the best of the best in this area. We won’t partner with just any company – we require top notch service to keep our customers happy,” Colleen explains.
The export of vehicles requires an extensive amount of paperwork. The original title and Bill of Sale is required by customs to prevent stolen freight. Customs filing must also be presented 72 hours prior to the sailing of the vessel so that the vehicle is available for inspection by customs if they so choose. “Lynden International offers this premium service at reasonable prices compared to other forwarders,” Colleen says.
Most of the classics that Lynden ships for American Legends are headed to auctions in London or are sold to car collectors throughout Europe.
Over the past four years, approximately 14,000 shipments from all over the world arrived in Alberta, Canada for the construction of a bitumen refinery near the Kearl oil sands. Lynden International, Lynden Canada Co. and Canadian Lynden Transport provided support and logistics to engineering firm AMEC for the refinery project which included 12 Lynden employees in Edmonton and Calgary.
“The last four truckloads were delivered in late March, but over the past few years we moved everything from small packages to heaters weighing 150,000 pounds,” says Walter Rakiewich, Canadian Lynden Transport President. The Lynden companies provided international freight forwarding, warehousing, just-in-time shipping and truck transportation from Calgary to the refinery site 70 miles outside Fort McMurray. Most of the project was based at the Foster’s Wheeler’s Construction Staging Area (CSA) facility in Northern Alberta. Freight came from all over the world via air, truck, rail and ship, all coordinated by Lynden International.
“I’ve never been involved in a project of this complexity and size and it was a great experience. I couldn’t have asked for a better group of employees to work with,” Walter says. The project also affected the Canadian Lynden Transport crew as trucks were needed to haul truckload, less-than-truckload and heavy haul loads. Walter singled out Dispatcher Deanna Benson as key to keeping things running smoothly during the busy project years.
Lynden’s adaptability was a huge plus, according to Steve Foster, CSA Manager at Foster Wheeler. “Lynden provided great service to AMEC. Our ability to meet the contractors’ requirements was solely based on the excellent service provided by Lynden personnel at this facility.” He specifically noted Lynden’s ability to mobilize when priorities changed, the availability of trailers and other equipment and the availability of a dedicated driver to assist when the changes hit.
“After working on several of these projects in my career, this one stood out as the most successful because we had buy-in from the entire team on safety and service. That leads to success for both companies.”
In 2014, Lynden was selected from all of AMEC’s global business units as a recipient of the Beyond Zero Outstanding Achievement award for working 100,000 hours accident-free. Lynden Administrative Assistant Candice Fox also received an award for exceptional dedication to the CSA team (see photo below).
With an established Canadian presence through Lynden Canada Co. and Canadian Lynden Transport, Lynden is ready to continue its support of Canada’s oil industry. “I think we all feel a great sense of accomplishment with the way this project turned out and great pride in our employees who made it a success,” says Randy Jackson, Lynden International Vice President.