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Lynden Transport and Lynden International 2018 Quest for Quality winners

Posted on Tue, Aug 07, 2018

2018 Quest for Quality AwardLynden Transport was awarded its sixth consecutive No. 1 ranking and its 22nd overall award in the 35th annual Logistics Management Quest for Quality Awards, receiving the highest scores among Less-than-Truckload (LTL) western regional carriers in the on-time performance and information technology categories and topping the overall weighted scores. Lynden International achieved strong results in the air freight category, earning its 16th Quest for Quality award.

“We work hard every day to be the best of the best and, for the 22nd time, we’re honored our customers have recognized us with a Quest for Quality Award. We are incredibly humbled to be ranked at the top for six years in a row,” says Lynden Transport President Paul Grimaldi. “The credit goes to our dedicated drivers, customer service representatives, support staff, and the entire Lynden Transport team. We intend to keep the momentum going by continuing to provide the Lynden brand of service to our customers.”

“Our employees are the key ingredient in our excellent customer service and our many years of Quest for Quality Awards,” says Lynden International President John Kaloper. “The air freight industry is challenging and competitive and we strive to provide the best on-time performance, service and value."

For more than three decades, Logistics Management’s Quest for Quality Awards has been regarded as the most important measure of customer satisfaction and performance excellence in the transportation and logistics industry. The results are the culmination of a six-month research project conducted by Peerless Research Group. Thousands of ballots are cast and counted to determine the leaders across a number of critical criteria, including: on-time performance, equipment & operations, value, information technology and customer service. To be a winner, a company had to receive at least five percent of the category vote.

Tags: Lynden International, Logistics Management magazine, Quest for Quality Award, Lynden Transport

Lynden gets it done for North Slope customer

Posted on Fri, Jul 20, 2018

LINT Antonov 124 move of pump house to PBYLynden International's Anchorage crew has coordinated many charters, but rarely do they involve one of the world's largest commercial cargo aircraft, the Antonov 124. "When one of our customers 'rings the bell' and needs an 82,000-pound, 60-foot-long, 11-foot-high mud pump house for their North Slope Exploration project, guys like Jeff Pennell, Regional Operations Manager with Lynden International, answer the call," says Senior Account Executive Nick Karnos.

In his 32 years at Lynden, Jeff says there have only been a handful of times he had to hire an aircraft this big to haul freight. "It's no big deal to make this type of move happen," he says modestly. "This is no different than any of the other charters we set up, the freight and the airplane are just a little bigger."

But, in fact, the move was a big deal. The customer was losing almost a million dollars a day waiting for the emergency freight with a crew and drill rig standing by. It required finding the specialized aircraft, coordinating the movement of freight from the shipper in Houston to the airport, loading equipment on the ground, ground handling and the subsequent movement from Fairbanks to Alaska's North Slope. Jeff relied on the expertise of Steve Willford, Project Manager with Alaska West Express in Fairbanks for specialty equipment and handling. Once the freight arrived in Fairbanks, it was unloaded, trans-loaded to a separate trailer, then sent 400 more miles to Deadhorse. From Deadhorse, it went over an ice road to an island in the Arctic Ocean where crews were waiting.

"And if the move wasn't complex enough, Jeff added 20,000 pounds of wire spools to the Antonov load since there was more space available," Nick explains. The AN-124 eventually landed in Fairbanks at 2:36 a.m., where Alaska West Express was already positioned to get the freight moving north to Prudhoe Bay. "Round-the-clock communications and near constant updates on the cargo, aircraft and other equipment are appreciated by all stakeholders, but a little tough on the sleep cycle for guys like Jeff and Steve, not to mention our customers," Nick says. "This project started with inquiries to Lynden Transport, Alaska West Express and Lynden Air Cargo for solutions, then it fell squarely into Lynden International's scope," Nick says. "It was truly a One Lynden project."

Tags: Lynden International, Alaska West Express, Oversize shipping, Lynden Air Cargo, Lynden Transport, Charter Move

Lynden International employees assemble 20,000 meals for charity

Posted on Tue, Jun 05, 2018

LINT Feeding Children Everywhere event (2)Lynden International employees demonstrated their teamwork at a charity event for the nonprofit Feeding Children Everywhere organization. At the Seattle event, eight tables were set up with a team of 12 Lynden employees who worked in an assembly line to produce bagged meals of red lentil jambalaya. The teams competed to complete the most meals. Lynden employees produced 20,000 meals, all of which were sent to Puerto Rico for distribution by Ranger Contigo, an organization helping those affected by Hurricane Maria. Lynden paid for both the event and donated the transportation to Puerto Rico. "Feeding Children Everywhere coordinated a great charitable event featuring loud high-energy music that really got our employees' competitive juices flowing. Everyone felt good about what we were able to accomplish," said Lynden International President John Kaloper.

Tags: Lynden International, Lynden employees

Lynden handles critical samples for Ebola vaccine

Posted on Tue, Jan 23, 2018

Phil Maxson with map.jpgPhil Maxson recently returned from the EBOVAC-Salone Labs at Kambia District Hospital in West Africa. That's where Lynden's customer, Clinical RM, is working on a clinical trial of Ebola vaccine in Sierra Leone. Ebola is a rare and deadly disease caused by infection with one of the Ebola virus species.

Lynden International has been assisting government and non-government organizations with transportation and logistics in West Africa since the Ebola crisis in 2014. "This particular project involves Lynden transporting human blood samples from the clinical trial to the U.S. and Europe for testing," explains Phil, Lynden International's Director of International Operations.

Due to the difficulty in keeping the samples frozen and stable during the long transport back to the U.S., Lynden is using Liquid Nitrogen Dry (LN2) shipping containers to maintain a temperature of minus 150C for up to 10 days. The containers are more commonly known as 'dewars.'

Sierra Leone lab team.jpg"Each LN2 Shipper can accommodate up to 405 2ml vials, and is equipped with a GPS-temperature sensor so at any time, (except when on an aircraft in the air), we can monitor the temperature and see exactly where the unit is anywhere in the world," Phil says. "First we ship the charged, but empty containers into Sierra Leone and then deliver them to the laboratory which is about three and a half hours from Freetown, Sierra Leon's capital city."

Once the lab has loaded all the samples into the special canister containers (see photo at right), Lynden handles the shipping of the units to various labs located in the U.S. and Europe.

Lynden International handles the transportation of over 400 shipments per year into and out of Africa for various organizations; many of these are temperature-controlled products requiring specialized handling.

Tags: Lynden International, International shipping, Air freight

European shipment delivered in person

Posted on Wed, Jan 03, 2018

Moldova Sign.jpgAt Lynden, special handling can mean many things. In this case it involved a personal escort with special military clearance to accompany a shipment from Fort Dix, NJ to Moldova, a small land-locked country in Eastern Europe. "This particular project was a perfect fit for us," explains Daniel Gotham, Lynden International's Director of Business Development for Western Russia/CIS. "The customer, DCMA Hartford Defense Contracts Management Agency, is part of the Civil Reserve Air Fleet (CRAF) shipping platform. Lynden Air Cargo is a CRAF carrier and Lynden International is Lynden Air Cargo's exclusive forwarding partner for all CRAF shipments through U.S. Transportation Command.

Lynden International QHSE Manager Gregg Bergstrom accompanied six pallets of cargo to Moldova for DCMA. "Our experience in shipping to U.S. military locations and points worldwide came into play for this project," Daniel says. Gregg learned about the project on a Thursday and needed to leave on Monday due to previous delays with paperwork and the original contracted escort.

"My first response was 'I've never heard of Moldova' followed by 'what can I do to help?'" he says. Gregg escorted the freight from Fort Dix to JFK Airport by truck then to Vienna by air. From Vienna, it was back to truck transport through Romania to the final destination in Moldova. "It was my first time escorting cargo. It was an interesting experience, and I'm glad I could help," he says.

Tags: Lynden International, Lynden Air Cargo, Lynden Capabilities

It Takes a Village

Posted on Thu, Sep 14, 2017

Lynden supports Ward Village construction and other projectsWave desk for Hospitality Freight.jpg

Lynden International caught the wave—and made sure the wave caught the flight from London to Honolulu. A 30-foot-long custom desk designed to resemble undulating water, the 'wave' is one of countless items Lynden has shipped to Honolulu for the construction of Ward Village, a 60-acre master-planned community boasting 4,000 residences and more than a million feet of shops, restaurants and entertainment venues.


"We were contracted to provide furniture, fixtures and equipment for all the public space for Ward Village, including the penthouses and the pool area," explains Randy Gentz, President of Hospitality Freight Company (HFC) in Las Vegas. "The oversized desk for the lobby was a beast and one of the most difficult things we have ever asked Lynden to ship for us—in the dimensions, 30 feet by 8 feet, fragility and its value of $250,000." Designed in England and made of resin, the wave arrived in Honolulu in a special crate. Due to its size, it required a sky crane to set it in place and secure it into position. With Lynden's help, HFC this and other work for Ward Village by the deadline.

In addition to unique designer desks, Lynden ships flooring, appliances, furniture, bathroom fixtures and other freight to support the hotel industry. HFC is a freight company dedicated to providing its clients with the best possible freight rates and service on hotel furniture, fixtures and equipment (FF&E). The company has counted on Lynden to make good on its promises for 32 years. For Ward Village (pictured above), Lynden moved domestic freight to its Los Angeles warehouse where the team consolidated weekly air and ocean shipments to Hawaii as the construction schedule dictated. The pieces included unusual items like an oversized dining table that required removal of a window for crane placement inside an upper floor unit.

Late last year, HFC also completed the 38-story Ritz-Carlton Residences in Honolulu and is currently at work supplying materials for the Wilshire Grand project, a 73-story, 900-room hotel on Wilshire Boulevard in Los Angeles. When completed, it will be the tallest hotel west of the Mississippi.

Lynden has provided warehousing, shipping and deliveries for the project from the beginning and will continue until it is finished this summer. "I choose Lynden because they perform," Gentz says. "From providing quotes quickly to all the weird stuff that comes up with international air and ocean freight, they are always flexible and creative. Looking down the road, we may be working on a years-long monster project 20 times the size of Ward Village. Lynden was the first company I thought of to ship the variety of freight needed."

Two years ago during the West Coast labor dispute, Lynden's creativity came into play. HFC was facing delays at U.S. ports and needed to move FF&E from Vietnam to Chicago for a hotel grand opening. "By routing ocean shipments to Prince Rupert, B.C. then rail, the less-urgent cargo was on its way and we avoided U.S. ports," remembers Dave McGeath, Ocean Operations Manager in Seattle. Commercial flights and a chartered 747-400 freighter from Vietnam were used for the hottest shipments and overflow.

"Our goal is to create partnerships that make our customers successful and allow them to get those 'heads on beds' by hotel deadlines," explains Charlie Ogle, Lynden's Senior Director of Global Sales.

Hotel-condo conversions, hotel renovations and construction of new condominium hotels with mixed use space are sweeping the U.S. In some markets, like Miami, there has been a 15 percent reduction in hotel rooms as they are repurposed for condos.

Whether condos or hotels, the freight deadlines are non-negotiable. "These projects are high touch and high pressure," Ogle says. "They are notorious for running late due to late signoff of designs, funding and manufacturing delays. Materials orders are often placed when projects are already behind schedule. Customers look to the logistics provider to save the day. That's when our multi-modal mix of transportation comes into play."

Lynden's array of air, sea and surface choices allows customers to create customized domestic or international transportation plans to accommodate a mix of slower moving freight as well as expedited cargo. "We often move furniture from the manufacturer's factory overseas all the way through to delivery at the project site or project staging warehouse," Ogle says. In the event of time critical FF&E air transport or expedited domestic shipments, trucking can be arranged so that hotel equipment installation schedules are kept on schedule.

The ramifications of late or missing freight in the hospitality industry can be serious business. Hotel owners cannot afford to turn away confirmed guests due to a renovation project running behind. "Our job is to make sure the FF&E is there on time. Since we are the last cog in the procurement wheel it's up to us to proactively follow the customer's shipments and make adjustments mid-stream if necessary to meet installation deadlines," Ogle explains. "We design the solution around the needs and desires of our customers."

Tags: Lynden International, Shipping to Hawaii, International shipping

Charter delivery for reservoir project in Qatar

Posted on Thu, Jun 29, 2017

Lynden International showed the Lynden 'can do' spirit by delivering 25 oversize, underground pipes and 11 crates of spare parts within 10 days to meet a customer's project deadline. Lynden's Brussels team chartered two Antonov AN-124 aircraft to get the job done.

"Our customer, Saint-Gobain, needed the pipe and supplies for a major project in Qatar to construct five potable water mega reservoir sites. The pipe will be used for an interconnecting network of large diameter water pipelines," says Dietrich Jacobs, Operations Manager at Lynden's Brussels Service Center. "We've been delivering freight for Saint-Gobain for years, but this was by far the largest shipment we have handled and the tightest deadline."Brussel charter - emps securing pipe inside C130.jpg

When finished, the reservoirs will each have capacity for 100 million gallons and the structure, called the Water Security Mega Reservoirs Project, will be the largest reinforced concrete reservoir in the world. It is scheduled for completion in 2018. Lynden will continue to support the project with freight forwarding, customs brokerage and any other services required.

Tags: Lynden International

Rush shipment to Africa makes it on time

Posted on Fri, May 26, 2017

Intellectual Ventures Laboratory - Phil Maxson, Hans Jensen, Darina Sary.jpgLynden International Customs Broker II Hans Jensen picked up the phone on a Saturday while he was in the Seattle office and helped customer Scott Bishop with an emergency shipment to shipment to Abuja, Nigeria that will potentially help African children.

"It was very last-minute," Hans explains. "I found a flight that was leaving Seattle in two hours so we had to move quickly. We shipped a time-sensitive product to Africa used in a one-time field research study of children's nutrition programs. We were able to get the product into their research partner's hands just in time for  them to take it into the field. Our client was very pleased with our service."

The client, Intellectual Ventures Laboratory based in Bellevue, WA, invents technology to solve some of the world's most difficult problems for the poorest people in the world. Lynden has handled its shipments for several years.

According to Hans, Lynden International's Nigerian partner Alov Air Sea, Ltd., also played a part in the success story. "Our agent in Lagos pushed the customs side to get the shipment over there, cleared and delivered to the staging area. It was at least as difficult on that end as on our end. Kirk Schweikart also deserves recognition," Hans says. "After I was told we missed the cutoff on our planned flight at SeaTac, Kirk immediately got on the phone to his contact at the airline and started pushing them to move it on flights that would get it to Abuja by the deadline. His efforts helped to elevate the visibility of this shipment within the airline's system and it was treated with the level of priority that it required."

Pictured from left: Lynden’s Phil Maxson, Hans Jensen, Darina Sary and Nicole Smith of Intellectual Ventures.

Tags: Lynden International

Lynden International appoints Jeff Bell Vice President, Sales and Marketing

Posted on Mon, Jan 23, 2017

Lynden International, a full-service freight forwarding and logistics company, announces the promotion of Jeff Bell from Western Region Manager to Vice President, Sales and Marketing. He will be based in Seattle where he will direct the company’s global sales and marketing efforts.

Bell began his career with Lynden International in 2003 as a District Manager in Honolulu, HI. Over his 14 years with the company, he has served as Director-Mid Pacific, District Manager and, most recently, as Western Region Manager.

"Jeff’s experience and many years with Lynden will serve him well in his new position. He has worked alongside customers for decades and knows what is needed to match Lynden products and services to those who need our unique transportation and logistics solutions,” says John Kaloper, Lynden International President.

Bell is a graduate of Emerson College in Boston where he earned a degree in mass communications. He serves on the board of directors and is treasurer for Pacific Historical Parks and is a former board member and chairman of the Lanikai Charter School in Kailua, HI.

Tags: Lynden International, Lynden employees

Lynden goes above and beyond for Star Trek Beyond

Posted on Mon, Dec 05, 2016

Earlier this year, the Lynden International San Francisco team boldly went above and beyond to support customer Barco Escape in equipping theatres for the screening of the film Star Trek Beyond.

According to International Manager Craig Shear, Lynden handled 25 white glove deliveries to theatres in the U.S. and Canada for the premier of the latest Star Trek movie. Customer Barco Escape asked for Lynden’s help to transport and deliver its new Escape cinema product; two wide-screen panels and equipment to upgrade movie auditoriums (above). A typical shipment was 14 pieces weighing a total of 4,700 pounds.

“The product mostly shipped from Barco’s North American logistics center in Atlanta,” Shear explains, “however we also handled drop shipments from several vendors in the U.S. and trusses which arrived on a ship from China. The trusses were shipped from our warehouse in Hayward, CA. Shipments to Canada required a customs clearance with some last-minute items requiring a “wheels up” clearance to ensure the quickest delivery upon landing.”

Lynden’s white-glove delivery service consisted of a team of four carrying the product into the theatre, unpacking the pieces and removing the debris. “The logistics of each delivery were unique depending on the particulars of the site. In some instances the crates were too large to maneuver so we had to open them on the truck and hand carry the individual pieces inside,” Shear says.

The three-month project was completed in time for the new film rollout, which pleased Barco’s Kathy Kleats. “Thank you so much for all your help,” she writes in a thank-you letter. “We couldn’t have done it without you.” Lynden also supported Barco for The Maze Runner movies.

Tags: Lynden International

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