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Lynden employees help deliver medical supplies to Lebanon

Posted on Fri, Jun 05, 2020

PortEarlier this year Lynden International's Wendy Pavlik, Dave McGeath and Ollie Ladd had to keep calm and carry on while waiting out a blocked ocean shipment to Lebanon for nonprofit partner Hearts in Motion.

A full container-load of donated medical supplies, including walkers, bandages and wheelchairs, was loaded in Schererville, IN destined for Lebanon. Unfortunately, as the shipment was enroute, protestors shut down government and blockaded streets in Lebanon. Wendy and Dave kept in close touch with their contacts at Hearts in Motion to let them know that they were doing all they could to resolve the restricted shipment.

The container was consigned to the Government of Lebanon but protesters targeted anyone in the government as part of the corruption problem, so none of the government officials that normally would release the container from the port were in a position to do so. After three months of effort, an inside diplomatic contact secured approval to take delivery of the container and distribute the contents.

"The end result is that our professional perseverance provided the support our customer needed. The work Lynden employees do to serve challenging international locations keeps the Lynden name high above all others," Ollie says.

Tags: Lynden International, Lynden Capabilities

Lynden companies provide community support

Posted on Wed, Apr 01, 2020

Bristol Bay Angels basketball team with Don Hansen and Mike MorrisLynden's Cora Fong-CongelliereLynden companies showed their support to local organizations this winter in Alaska and California. Alaska Marine Lines Account Managers, Mike Morris (above, far left) and Don Hansen (above, far right), pose with the Bristol Bay Angels basketball teams at the Alaska Marine Lines Sockeye Classic in Naknek, AK. Alaska Marine Lines is the primary sponsor for the tournament, which rotates between Naknek and Dillingham each year.

Members of Lynden International's Los Angeles team gave back to the community at the Genesis Invitation Golf Tournament. Lynden team members, Cora Fong-Congelliere (right), Kelly Sayles and Stuart Nakayama served beverages at the tournament with all proceeds supporting Breast Cancer Angels. The Angels program provides financial and emotional assistance to breast cancer patients and families as they undergo treatment.

Tags: Lynden International, Community Service, Alaska Marine Lines, Lynden employees

Lynden employee proves that 'any friend of yours is a friend of mine'

Posted on Fri, Feb 21, 2020

Giovanna AquilinoMany Lynden employees think of their coworkers as their work family which was illustrated by New York Senior Account Executive Giovanna Aquilino. When a fellow Lynden International employee needed a favor, she quickly agreed, even though she had never met Dan Gotham. Dan had a friend whose 13-year-old daughter was connecting on a flight from Australia to Miami at JFK. Her flight was delayed and then cancelled. "Dan was worried about her connection and reached out to see if I could contact her through the airline," Giovanna says. The young woman was stranded at the airport alone and due to many weather cancellations would have been directed to a hotel to stay. After speaking to her mother Giovanna offered to rescue her and have her stay at her home. "I am not a hero, only a person with a heart," she says.


Tags: Lynden International, Lynden employees

Quick action keeps customer’s shipment safe

Posted on Wed, Jan 08, 2020

Lynden International Delivery TruckLynden employees are known for getting freight delivered even when natural disasters present a challenge. When Hurricane Dorian was bearing down on the Bahamas and Florida last year, Lynden International Operations Agent Craig Wilson made sure the customer was taken care of. "Two trucks were headed from Chicago to a boutique in Palm Beach, FL to deliver stone fixtures. The customer was nervous about the location flooding, so Craig made the decision to divert the trucks to our Miami dock, hold the freight and then deliver when the storm passed," says Chicago Operations Manager Jason Hiti-Shannon. "Credit goes to our Miami team who, with little notice, made last-minute arrangements to receive the freight and deliver it after the storm. They also were on a storm watch and had their own shipments and personal concerns to deal with. The situation was a great way to show the shipper that we care about their business and protecting their freight." According to Giovanna Aquilino, Lynden's Senior Account Executive in New York, the customer appreciated the extraordinary effort and she expects more business from them in the future.

Tags: Lynden International, Lynden employees, Lynden Capabilities

Lynden International charters support military facility upgrade

Posted on Thu, Dec 05, 2019

Oversize moduleLynden International wrapped up a project this fall assisting one of the largest U.S. government contractors as they upgrade naval base facilities worldwide. Starting in January, Lynden's Seattle and Miami teams started moving 11 oversized modules from Pennsylvania to Florida for barge transport to locations in the Caribbean.

"The huge loads required permits and night travel to minimize impact," says Senior Account Executive Eric Klunder. "They also required top secret escorts for barge travel and other special procedures due to military protocol." Eric relied on sister company Alaska West Express and Sales Manager Jim Earl to review the project specifications. Jim and his team are considered the experts in heavy haul and military assignments.

Lynden also arranged air charters to deliver a variety of construction materials to naval base sites. "We set up five charters from Miami using a Saab 340-A prop plane and four charters using 737s for heavier items," Eric says.

Lynden teamInternational Operations Agent Michael Redmond and District Manager Sulaisa Rejo (pictured to the right) received the freight, consolidated it onto pallets and transferred it to the Miami airport for transport. The shipments contained lumber, concrete, caulking, epoxies and other chemicals that required dangerous goods paperwork and 'safety data sheets' for air clearance. Some of the materials required repacking and screening. All dangerous goods declarations were filed for the airlines and the flights were ready for takeoff.

The last 737 charter included something a little extra from Lynden's Seattle team. "Over the many months we worked with these customers, we heard that they had few creature comforts at their remote work site," says Kristina Jordan, District Operations Manager in Seattle. "We thought it would be nice to send them a little treat, so we had Sulaisa buy several boxes of Dunkin' Donuts for them."

Tags: Lynden International, Alaska West Express, Oversize shipping

Puerto Rico expansion and new Jacksonville location helps businesses rebuild

Posted on Fri, Jul 26, 2019

Lynden International Puerto Rico FacilityLynden International is supporting Puerto Rico businesses as they continue to rebuild and recover from the effects of Hurricane Maria. In March, Lynden doubled its San Juan warehouse facility to 40,000 square feet. “Our warehouse expansion, long-term presence on the island and our varied capabilities have come into play for moving construction materials for rebuilds. We now have even more room for consolidating and warehousing building materials and retail merchandise,” says Lynden International Regional Vice President Frank Butler.

Jacksonville, Florida serves as the major gateway to San Juan. "While we have been successful loading our Less-than-Container-Load (LCL) boxes to San Juan in both Nashville and Atlanta over the years, many opportunities have eluded us as some customers need to send and receive merchandise at the Jacksonville port," says Butler.

Lynden now has the ability to assemble, receive and load LCL freight (and Full Container Load if needed) in Jacksonville for containers heading southbound. Lynden's Nashville and Atlanta loading operations were relocated to Jacksonville to create a single source location for LCL operations. The new location is considered a gateway and is managed by Regional Operations Manager Todd Browner. "This change allows us to reduce costs and increase capacity within our containers," Todd says. "We are excited about the possibilities."

Many Lynden customers suffered hurricane damage to retail stores and facilities and were forced to close them in 2018. This year, many stores are open for business once again. “Lynden has assisted with the planning, rebuilding process, the grand openings and is now supporting the stores on a daily basis,” Butler says. The Lynden team picks up ocean containers each week dockside and delivers them to the San Juan warehouse for consolidation, scanning and sorting for stores on the island. Merchandise is held and delivered to stores on an ‘as-needed’ basis, providing a steady stream of replenishment as goods are sold. “We have also taken on new projects to rebuild the electrical grid on the island, update Federal Aviation Administration (FAA) towers and equipment and other government endeavors to repair infrastructure after the hurricane,” says Butler. “We are committed to getting our customers back on their feet.”

Tags: Lynden International, Lynden Capabilities

Life-saving customer service

Posted on Thu, Jun 06, 2019

Anchorage teamOver the 17 years that Lynden International Senior Account Executive Randy Main has been working with customers, he has handled many emergency shipments. "Every so often we get a shipment with a story behind it and a face behind the package," he says. In this case, it was a pharmaceutical shipment for McKesson, a long-time Lynden customer.

McKesson's Distribution Center Manager Jonathan Burke wrote a letter about Randy's customer service and extraordinary efforts to ensure a lifesaving drug reached critically ill patients in Kotzebue, AK. "I looked up flights going to Kotzebue and the only one was leaving that afternoon," Jon writes. "I immediately reached out to Randy and asked if we could somehow get this drug on that flight. Within minutes of the call, Randy arrived to pick up the package and was on the phone to see what he could do to get the package tendered on Alaska Airlines. Through his efforts, he was able to hold the plane and get the package onboard."

With only minutes until departure and well past the carrier’s cutoff, Lynden’s Owen Mitchell and Matt Kelly started the paperwork while Main contacted the flight crew to ask if they could coordinate an after-hours handoff with the hospital in Kotzebue. Hours later, the life-saving medication arrived and was administered to the patient, a baby suffering from meningitis, and other children in the household. "I am deeply grateful to have Randy as our account manager who showed great heroism on our behalf," Jonathan says.

"We have so many pharmaceutical shipments going out each morning and each one could potentially contain life-saving medication," Randy explains. "With more than 30 shipments a day, we contend with the daily challenge of limited flights and carrier options, weather delays, and a variety of seasonal issues. McKesson was in a tough situation, and I'm glad that we could help along with our partners at Alaska Airlines who held the plane and allowed the freight to be tendered past the normal cutoff period. Alaska can be a challenging place to live and work. I'm proud of our Lynden team for the role they played in recognizing the need and going above and beyond to help."

Tags: Lynden International, Solutions, Shipping in Alaska

Lynden companies earn another Green Star in Alaska

Posted on Fri, Apr 26, 2019

Green Star Award receptionLynden Transport, Alaska West Express, Lynden International and Lynden Air Cargo, all part of the family of Lynden companies, received recertification as Green Star businesses at the Alaska Forum on the Environment event in February at the D’enaina Center in Anchorage.

Lynden’s Green Initiative Coordinator Anna Deal spoke to the Anchorage Rotary in February about the many environmental advancements made by Lynden companies. Anna’s presentation focused on how Lynden’s common sense approach to going green is good business and how small changes can add up to big savings for businesses and the environment. Her presentation was so well-received, she was asked to speak to the MatSu Valley Chapter of Rotary in Alaska.

Tags: Lynden International, Energy efficiency, Alaska West Express, Lynden Air Cargo, Recycling, Green Lynden, Green Star certificate, Environmental efforts, Trucking, Lynden Transport

Lynden ships equipment to support Guatemalan firefighters

Posted on Tue, Mar 05, 2019

Guatemala firefighters"As I told you when we met, we're probably going to ask a bit more of you than your typical client does, but it will be about things we can do together to help firefighters all over the world," says Deputy Chief Jon Ibrahim of Hearts In Motion and Fire Service International, nonprofits based in Indiana. Lynden Account Executive Ollie Ladd and Ocean Operations Manager Dave McGeath worked with Jon to coordinate the move of a 20-foot container filled with donated firefighting equipment from Hearts In Motion to the San Francisco dock for ocean shipment to Guatemala City. The equipment was bound for some of the world's poorest firefighters in Central America as they combat the aftermath of the eruption of the Fuego Volcano this winter.

Hearts In Motion has been providing firefighting assistance and Emergency Medical Services (EMS) to Guatemala for 35 years as well as Nicaragua, Ecuador and other parts of Central and South America. Ollie, Dave and the Lynden team pulled the Guatemala move together in just one week, working against last-minute deadlines and changing requirements. "When you consider that these donations were sitting in a warehouse and within a week they were loaded into a container and on the sea, it really speaks to Lynden's capabilities, and how employees bent over backwards to help us out, not just with the logistics, but also the communication and walking us through the process," Jon says. "We are going to have a long-term relationship with Lynden because of the personal touch of everyone involved. When I was there it felt less like a business meeting and more like I was just having lunch with a Chicago buddy."

"It is rewarding to know that we had a hand in sending relief to the people of Guatemala who are struggling with the aftermath of the volcano," Ollie says. "Jon tells us the shipment made a huge difference in the lives of the firefighters in Guatemala and El Salvador who can now do their jobs safely and more effectively."

Tags: Lynden International, International shipping, Lynden Capabilities

Lynden International relocates to new Chicago facility

Posted on Fri, Jan 04, 2019

Lynden International ChicagoLynden International’s Chicago office recently moved to a new facility. According to District Operations Manager Jason Hiti-Shannon, along with 50 percent more warehouse space, the office features upgraded IT infrastructure and security systems to better serve a diverse and growing customer base.

"We look forward to using this facility to further our goal to be a significant player in our markets and in advancing the One Lynden brand throughout the Midwest," Jason says.

For a full list of Lynden International service centers visit www.lynden.com/lint/locations/overview.html.

Tags: Lynden International, Lynden Capabilities

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