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Quick action keeps customer’s shipment safe

Posted on Wed, Jan 08, 2020

Lynden Logistics Delivery TruckLynden employees are known for getting freight delivered even when natural disasters present a challenge. When Hurricane Dorian was bearing down on the Bahamas and Florida last year, Lynden Logistics Operations Agent Craig Wilson made sure the customer was taken care of. "Two trucks were headed from Chicago to a boutique in Palm Beach, FL to deliver stone fixtures. The customer was nervous about the location flooding, so Craig made the decision to divert the trucks to our Miami dock, hold the freight and then deliver when the storm passed," says Chicago Operations Manager Jason Hiti-Shannon. "Credit goes to our Miami team who, with little notice, made last-minute arrangements to receive the freight and deliver it after the storm. They also were on a storm watch and had their own shipments and personal concerns to deal with. The situation was a great way to show the shipper that we care about their business and protecting their freight." According to Giovanna Aquilino, Lynden's Senior Account Executive in New York, the customer appreciated the extraordinary effort and she expects more business from them in the future.

Tags: Lynden Employees, Lynden Logistics, United States, Truckload, Ground