Lynden Transport was awarded its sixth consecutive No. 1 ranking and its 22nd overall award in the 35th annual Logistics Management Quest for Quality Awards, receiving the highest scores among Less-than-Truckload (LTL) western regional carriers in the on-time performance and information technology categories and topping the overall weighted scores. Lynden Logistics achieved strong results in the air freight category, earning its 16th Quest for Quality award.
“We work hard every day to be the best of the best and, for the 22nd time, we’re honored our customers have recognized us with a Quest for Quality Award. We are incredibly humbled to be ranked at the top for six years in a row,” says Lynden Transport President Paul Grimaldi. “The credit goes to our dedicated drivers, customer service representatives, support staff, and the entire Lynden Transport team. We intend to keep the momentum going by continuing to provide the Lynden brand of service to our customers.”
“Our employees are the key ingredient in our excellent customer service and our many years of Quest for Quality Awards,” says Lynden Logistics President John Kaloper. “The air freight industry is challenging and competitive and we strive to provide the best on-time performance, service and value."
For more than three decades, Logistics Management’s Quest for Quality Awards has been regarded as the most important measure of customer satisfaction and performance excellence in the transportation and logistics industry. The results are the culmination of a six-month research project conducted by Peerless Research Group. Thousands of ballots are cast and counted to determine the leaders across a number of critical criteria, including: on-time performance, equipment & operations, value, information technology and customer service. To be a winner, a company had to receive at least five percent of the category vote.