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Customer recognition for ‘a very outstanding Lynden team’

Posted on Wed, Jun 12, 2013

“What a team!” begins a letter from Drew McLaughlin of Marsh Creek, LLC to Chairman Jim Jansen. The letter goes on to praise Lynden Transport employees for exemplary service during a months-long project for Marsh Creek hauling soil from Prudhoe Bay to Anchorage. Marsh Creek is cleaning up contaminated soil around an old test well at the former Umiat Air Force Station in the Arctic Circle. Lynden hauled more than 100 truckloads from the remote site which is 140 miles from Deadhorse.

“Placing the equipment in this setting, staging it and keeping up with the demands of our normal Anchorage, Fairbanks and Prudhoe Bay lanes was challenging but Jack Morad and our operations group planned in advance for this project. They did a fantastic job of meeting Marsh Creek’s needs while keeping our other customers’ supply chains flowing,” says Matt Malone, Account Executive in Anchorage. Umiat is known as one of the coldest places in the U.S. At times, temperatures at the job site plunged to 60 degrees below zero. According to Matt, Marsh Creek operators tore a steel loader bucket while digging dirt out of the frozen ground.

“I would like to thank the whole Lynden road, yard, administrative and management teams in Anchorage, Fairbanks and Prudhoe Bay for their outstanding efforts and expertise in teaming, communication, customer assistance and respect. They provided not just a needed service but a valuable resource that allowed us to meet our budget and schedule without any incidents, accidents or near-miss events,” Drew writes. “Kindest thanks for all your team provides to us and for the great customer service that always goes with it.”

Marsh Cat Train

Tags: Anchorage, Prudhoe Bay, Logistics, Customer Service, Lynden Transport

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