Lynden Transport continues to outperform other carriers in the western region, earning a top spot and its 24th award in the 37th annual Quest for Quality Awards. The company received the third-highest overall weighted score among Less-than-Truckload (LTL) Western Regional carriers and was especially strong in the Customer Service and Equipment & Operations categories. The Logistics Management annual awards are the gold standard for customer satisfaction and performance excellence for carriers, ports and logistics providers worldwide.
“Lynden Transport is proud to add another top score in the Western Regional LTL category. We’ve now received 24 awards which contribute to a combined total of 40 Quest for Quality awards earned by Lynden companies over the years,” says Lynden Transport President Paul Grimaldi. “This is a reflection of our long-standing focus on customers that we continually strive to uphold. I am especially proud of the 2020 award as it illustrates the dedication of our employees who have been working through the challenges of COVID-19 to serve our customers. Our team is committed to providing the Lynden brand of service excellence every day.”
The Quest for Quality Awards are the culmination of a six-month research project conducted by Peerless Research Group (PRG). For more than three decades, the awards have been regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence. To determine the ‘best of the best,’ transportation and supply chain decision makers rate carriers, logistics providers and port operators on service quality in various categories such as on-time performance, value and customer service. This year, 4,504 ballots were cast from logistics and supply chain decision makers resulting in 144 companies earning Quest for Quality gold.
“What our editorial team has found amazing over the years is that no matter how many economic, regulatory or operational pressures they continue to face, the carrier and service provider communities find a way to step up to the plate to meet those evolving challenges,” says Michael Levans, Group Editorial Director of Peerless Media, LLC, publisher of Logistics Management magazine.