Lynden employees are known for getting freight delivered even when natural disasters present a challenge. When Hurricane Dorian was bearing down on the Bahamas and Florida last year, Lynden Logistics Operations Agent Craig Wilson made sure the customer was taken care of. "Two trucks were headed from Chicago to a boutique in Palm Beach, FL to deliver stone fixtures. The customer was nervous about the location flooding, so Craig made the decision to divert the trucks to our Miami dock, hold the freight and then deliver when the storm passed," says Chicago Operations Manager Jason Hiti-Shannon. "Credit goes to our Miami team who, with little notice, made last-minute arrangements to receive the freight and deliver it after the storm. They also were on a storm watch and had their own shipments and personal concerns to deal with. The situation was a great way to show the shipper that we care about their business and protecting their freight." According to Giovanna Aquilino, Lynden's Senior Account Executive in New York, the customer appreciated the extraordinary effort and she expects more business from them in the future.
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Lynden Logistics wrapped up a project this fall assisting one of the largest U.S. government contractors as they upgrade naval base facilities worldwide. Starting in January, Lynden's Seattle and Miami teams started moving 11 oversized modules from Pennsylvania to Florida for barge transport to locations in the Caribbean.
"The huge loads required permits and night travel to minimize impact," says Senior Account Executive Eric Klunder. "They also required top secret escorts for barge travel and other special procedures due to military protocol." Eric relied on sister company Alaska West Express and Sales Manager Jim Earl to review the project specifications. Jim and his team are considered the experts in heavy haul and military assignments.
Lynden also arranged air charters to deliver a variety of construction materials to naval base sites. "We set up five charters from Miami using a Saab 340-A prop plane and four charters using 737s for heavier items," Eric says.
International Operations Agent Michael Redmond and District Manager Sulaisa Rejo (pictured to the right) received the freight, consolidated it onto pallets and transferred it to the Miami airport for transport. The shipments contained lumber, concrete, caulking, epoxies and other chemicals that required dangerous goods paperwork and 'safety data sheets' for air clearance. Some of the materials required repacking and screening. All dangerous goods declarations were filed for the airlines and the flights were ready for takeoff.
The last 737 charter included something a little extra from Lynden's Seattle team. "Over the many months we worked with these customers, we heard that they had few creature comforts at their remote work site," says Kristina Jordan, District Operations Manager in Seattle. "We thought it would be nice to send them a little treat, so we had Sulaisa buy several boxes of Dunkin' Donuts for them."
Lynden continues its financial support of the Highline Community College Follow the Supply Chain Study Abroad Logistics Program. Recently, students toured an orchard in Wenatchee, then followed the apple shipments overseas to a market in Vietnam. "None of this happens without Lynden's support. We can't express enough thanks for helping these students—from so many diverse backgrounds—to learn about the supply chain," says Sam Kaplan, Director of the Supply Chain Management Program. Alaska Marine Lines Vice President Jake Maenpa serves on the advisory board for Highline College's Global Trade and Supply Chain Management Program. Lynden is one of six corporate donors funding the study abroad program.
Patrick Sloan, Software Developer II for Lynden Incorporated, has climbed Mount Baker, Mount St. Helens and Mount Rainier all in one year with his wife Rachel and members of a glacier climbing group. He is pictured above at the Mount St. Helens summit in April. "We have summited three of the five Washington glaciers with this climbing group," he says, "and we represent Lynden by wearing our green jackets."
Lynden made a donation to the 2019 Captains for a Cure event honoring Lynden friend and partner Trident Seafoods founder Chuck Bundrant (right). The Captains for a CURE fundraiser and auction was held September 14 in Seattle hosted by Trident Seafoods and four of the "Deadliest Catch" Captains, all with the goal of raising funds to benefit the American Parkinson Disease Association (APDA). These funds will also be used for a research grant in honor of Chuck Bundrant to study how Parkinson's develops.
Lynden Logistics is supporting Puerto Rico businesses as they continue to rebuild and recover from the effects of Hurricane Maria. In March, Lynden doubled its San Juan warehouse facility to 40,000 square feet. “Our warehouse expansion, long-term presence on the island and our varied capabilities have come into play for moving construction materials for rebuilds. We now have even more room for consolidating and warehousing building materials and retail merchandise,” says Lynden Logistics Regional Vice President Frank Butler.
Jacksonville, Florida serves as the major gateway to San Juan. "While we have been successful loading our Less-than-Container-Load (LCL) boxes to San Juan in both Nashville and Atlanta over the years, many opportunities have eluded us as some customers need to send and receive merchandise at the Jacksonville port," says Butler.
Lynden now has the ability to assemble, receive and load LCL freight (and Full Container Load if needed) in Jacksonville for containers heading southbound. Lynden's Nashville and Atlanta loading operations were relocated to Jacksonville to create a single source location for LCL operations. The new location is considered a gateway and is managed by Regional Operations Manager Todd Browner. "This change allows us to reduce costs and increase capacity within our containers," Todd says. "We are excited about the possibilities."
Many Lynden customers suffered hurricane damage to retail stores and facilities and were forced to close them in 2018. This year, many stores are open for business once again. “Lynden has assisted with the planning, rebuilding process, the grand openings and is now supporting the stores on a daily basis,” Butler says. The Lynden team picks up ocean containers each week dockside and delivers them to the San Juan warehouse for consolidation, scanning and sorting for stores on the island. Merchandise is held and delivered to stores on an ‘as-needed’ basis, providing a steady stream of replenishment as goods are sold. “We have also taken on new projects to rebuild the electrical grid on the island, update Federal Aviation Administration (FAA) towers and equipment and other government endeavors to repair infrastructure after the hurricane,” says Butler. “We are committed to getting our customers back on their feet.”
A cross-town move from one REI store to another went off without a hitch thanks to Lynden Transport’s Anchorage team and experienced drivers.
All retail merchandise from the previous store location in Anchorage was transported to the new, bigger facility in Midtown Mall within a few days. "Some of the gear was palletized and some of it was loosely stacked. REI even left apparel on the clothing racks and rolled them right onto the trailers," explains Northwest Regional Sales Manager John Husby. "The only thing we didn’t move were the lighting fixtures."
In addition to the store-to-store freight, Lynden drivers loaded up trailers at REI’s distribution center in Sumner, WA, with additional merchandise to stock the 50,000-square-foot space. Sumner is the usual pickup location for both Fairbanks and Anchorage REI stores. Lynden Transport drivers drop the trailers for loading at the center, then take them the rest of the way north via ship. Trailers for Fairbanks go via rail and are then intercepted for truck delivery to the REI store. Kayaks and canoes sometimes ride the rail barge, according to John, and Alaska Marine Lines barges are often used for larger freight.
John attended the store’s soft opening in January. "Everything was in the store and everyone was all smiles. "Lynden’s support for our relocation was invaluable to us," says Sarah Chadd, REI Logistics Supply Chain Analyst.
Brown Line drivers made good on a bet made between Washington Gov. Jay Inslee and Iowa Gov. Kim Reynolds before the Alamo Bowl football game in San Antonio, TX. "Both Iowa and Washington state are used to being No. 1 in agriculture – apples for Washington and corn, eggs and hogs for Iowa," Gov. Reynolds said before the contest. The Iowa State University Cyclone football team was beaten by the Washington State University Cougars, 28-26 and Gov. Reynolds lost the bet.
Gov. Reynolds pledged to send the Iowa delicacies once the Cougars won the game. Iowa's Vande Rose Farms and Lynch Family Foundation donated bacon and other pork products to Olympia's Thurston County Food Bank. Brown Line, which specializes in transporting perishable commodities, delivered the items. Had the Cougars lost, Gov. Inslee wagered a feast of Ivar's famous clam chowder to Iowa's Northeast Iowa Food Bank.
Lynden Logistics' Chicago office recently moved to a new facility. According to District Operations Manager Jason Hiti-Shannon, along with 50 percent more warehouse space, the office features upgraded IT infrastructure and security systems to better serve a diverse and growing customer base.
"We look forward to using this facility to further our goal to be a significant player in our markets and in advancing the One Lynden brand throughout the Midwest," Jason says.
For a full list of Lynden Logistics service centers visit www.lynden.com/logistics/locations/overview.html.
Parts of a vintage 727 jetliner were strapped to an Alaska West Express trailer at the Future of Flight Museum in Everett and hauled to a hangar at Columbia Pacific Aviation in Moses Lake, WA. The noteworthy move was covered by Seattle's KING–5 TV and Alaska West Express Driver Tom Lardie was featured on that night's newscast. The museum closed after 13 years and all the planes were taken down from the ceiling and hauled to new homes at other museums or moved into storage. "Dispatcher Roger VanMeter set this move up and knocked it out of the park," says Tacoma Service Center Manager Neil Cranford. "His planning and communication with the customer and driver insured that this freight moved without any damage or issues. It should also be noted that our driver, Tom Lardie, handled the move with the utmost professionalism. Having experienced drivers like Tom makes hauling oversize freight such as this possible." The fuselage was part of the original team plane for the Vancouver Canucks hockey team. According to Tom, it drew quite a bit of attention rolling down Interstate 90 from Western to Eastern Washington.