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2011 Quest for Quality Awards Won by Lynden Companies

Posted on Fri, Aug 19, 2011

Lynden International was voted the top freight forwarder in Logistics Management magazine's 28th annual Quest for Quality Awards. Lynden Transport earned a third place ranking among Less-than-Truckload (LTL) carriers for the Western Region. Lynden International has now placed in the top five freight forwarders for 12 consecutive years, and Lynden Transport has received 15 Quest for Quality Awards (see Lynden's results in the 2010 Quest for Quality Awards).2011 Quest For Quality Awards

Lynden International received the highest score for on-time performance and high marks for value and customer service. Lynden Transport received the highest score for information technology and one of the highest scores for equipment and operations. Lynden Transport is best known for shipping freight to Alaska from the lower 48 states and Canada.

For almost 30 years, Quest for Quality has been the transportation industry's premier benchmark study for customer satisfaction and performance excellence. Shippers grade carriers on customer service, on-time performance, value, equipment and operations and information technology during the previous year. This year, 4,575 logistics and supply chain decision-makers cast their votes for 111 providers of transportation and logistics services. According to Michael Levans of Logistics Management Magazine, "When you consider the operating environment in which carriers and 3PLs found themselves operating in over the past 12 months, the editorial staff agrees that securing shipper faith and walking away with a Quest for Quality Award in 2011 is a tremendous achievement."

LM August2011cover"We are extremely proud of our first-place finish and on-time performance score this year. Our industry revolves around deadlines, and we work hard to make sure that customers' freight is exactly where it needs to be when it needs to be there," says Lynden International President Dave Richardson. "We have launched a company initiative this year to enhance our customer experience and will use the scores from this coveted award to help us get a more accurate view of our service."

"We are honored, once again, to receive a Quest for Quality Award and share the top ranking with our competitors," says Lynden Transport President Jim Beck. "We received the highest score for Information Technology this year which means that our investments in our EZ Commerce System are paying off for customers. EZ Commerce allows customers to manage the freight shipping process online by requesting rate quotes and pickups, track and trace shipments and generate reports and invoices. We have also added GPS tracking and other programs like Dynamic Routing to stay on the cutting edge of developing technology."

Tags: Lynden International, Logistics Management magazine, Quest for Quality Award, Lynden Transport

Quest for Quality Awards won by Lynden companies

Posted on Wed, Sep 15, 2010

For the fifth year in a row shippers have voted Lynden Transport the top LTL carrier for the Western Region in Logistics Management magazine’s 27th annual Quest for Quality Awards. Lynden Air Freight/Lynden International earned a fourth place ranking among 10 freight forwarders. Lynden Transport has now received 14 annual Quest for Quality awards and Lynden International has placed in the top five for 11 consecutive years.

Lynden Transport led the regional LTL pack overall with the highest rankings in the information technology, customer service and equipment and operations categories. Lynden Transport is best known for shipping to Alaska from the lower 48 states and Canada.

Quest for Quality is the transportation industry’s most important measure of customer satisfaction and performance excellence. Quest for Quality AwardShippers grade carriers on customer service, on-time performance, value, equipment and operations and information technology during the previous year. This year, 5,426 logistics and supply chain decision-makers cast their votes on the basis of service quality. According to Logistics Management Magazine, “Considering the environment in which carriers and 3PLs found themselves operating in over the past year, the staff agrees that walking away with a Quest for Quality Award in 2010 just may be one of the greatest accomplishments a transportation and logistics provider has ever achieved.”

“We are extremely proud to receive this award year after year,” says Lynden Transport President Jim Beck. “It’s no secret that these are trying times. This award is proof that we are persevering while meeting our goals to keep performance and service levels constant for our customers. It also provides great inspiration for us to work that much harder to maintain our top ranking.”

“Each year we look forward to the Quest for Quality Awards to let us know how we’re doing with our customers and how we measure up against our competitors,” says Dave Richardson, President of Lynden International. “We are pleased to be among the top freight forwarders this year, and we will use the results to see where we might improve our service, performance and value in the coming year.”

Tags: Lynden International, Logistics Management magazine, Quest for Quality Award, Lynden Transport

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