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Lynden Transport and Lynden International 2016 Quest for Quality winners

Posted on Mon, Aug 15, 2016

Lynden Transport's 20th award and fourth consecutive No. 1

Lynden Transport was awarded its fourth consecutive No. 1 ranking and its 20th overall Quest for Quality Award in the 2016 awards issued by Logistics Management magazine. Lynden International also earned a No. 1 ranking for the second consecutive year and its 15th Quest for Quality Award.

Lynden Transport ranked highest among Less-than-Truckload (LTL) western regional carriers and Lynden International was the winner among Airfreight Forwarders. Lynden Transport received the highest scores in the information technology, customer service, and equipment & operations categories and topped the overall weighted scores. Lynden International was rated highest in the performance, value and customer service categories with a weighted score well above the other national and international airfreight forwarders.

"When you consider the challenging environment for transportation and logistics service providers, earning a No. 1 ranking is quite an accomplishment. We are very proud to be at the top year after year," says Lynden Transport President Paul Grimaldi. "We celebrate this achievement with our dedicated employees who provide quality service to our customers each day."

"We thank our customers for recognizing us again and our employees for taking good care of our customers and earning a top ranking for a second consecutive year," says Lynden International President John Kaloper. "This prestigious award reflects our commitment to providing quality service, on-time performance and value to our customers."

For more than three decades, Logistics Management's Quest for Quality Award has been regarded as the most important measure of customer satisfaction and performance excellence in the transportation and logistics industry. The results are the culmination of a six-month survey of 4,725 ballots cast for the 'best of the best' in service across a number of critical criteria, including: on-time performance, equipment & operations, value, information technology and customer service. To be a winner, a company had to receive at least five percent of the category vote. Voting is by invitation only and the voter must have had experience with that particular provider at some point over the past year.

Tags: Lynden International, Logistics Management magazine, Quest for Quality Award, Lynden Transport

Lynden Transport, Lynden International voted No. 1 in annual Quest for Quality Awards

Posted on Mon, Aug 17, 2015

Logistics Management coverLynden Transport and Lynden International earned first place in the Less-than-Truckload (LTL) regional carriers and Airfreight Forwarders categories in Logistics Management magazine’s 32nd annual Quest for Quality Awards. It is the third consecutive year Lynden Transport has taken the No. 1 spot. Lynden Transport received the highest rankings in the customer service, information technology and equipment & operations categories and topped all other overall weighted scores. Lynden International/Lynden Air Freight was rated highest in the value and equipment & operations categories and finished in first place among 23 service providers. Lynden Transport has earned 19 Quest for Quality Awards.

Each year, thousands of transportation and logistics customers are asked to evaluate service providers in the following categories: on-time performance, equipment & operations, value, information technology and customer service. This year the research group received 4,649 total responses. To be a “winner,” a company had to receive at least five percent of the category vote. The results provide customers with a definitive ranking of companies by category and those that finished above average.

“To be voted No. 1 by our customers for a third year is something to be Quest for Quality Logoproud of and affirmation that we are on the right track with our service, equipment and performance,” says Lynden Transport President Paul Grimaldi. “We face many regulatory and operational challenges in the LTL industry, but we pride ourselves on maintaining the Lynden brand of customer service no matter how tough the challenges and obstacles. This award truly belongs to our dedicated employees who work tirelessly to take good care of our customers.”

“The Quest for Quality Awards give us a real sense of how our customers perceive us. It is an award based strictly on service quality and is the only survey of its kind in the market. This makes our No. 1 ranking even more meaningful,” says Lynden International President Dave Richardson. “I am proud of our employees and the quality service we provide to customers day after day, year after year.”

According to editors at Logistics Management magazine, “This year our survey results yield 125 providers of transportation and logistics services that have received the ultimate vote of confidence, posting the highest scores across our lists of critical service criteria. Lynden Transport and Lynden International are among those who received the ultimate vote of confidence, posting the highest scores in their respective categories and overall.”

Since its creation in 1985, the Quest for Quality Awards program is widely recognized as the transportation industry’s most important measure of customer satisfaction and performance excellence. Voting is by invitation only and the voter must have had experience with that particular provider at some point over the past year.

Tags: Lynden International, Logistics Management magazine, Quest for Quality Award, Lynden Transport

Lynden Transport earns top score among all LTL regional carriers in Quest for Quality Awards

Posted on Mon, Aug 11, 2014

Quest for Quality AwardLynden Transport earned the top score among Less-than-Truckload (LTL) carriers in the Western Region in Logistics Management magazine’s 31st annual Quest for Quality Awards. Lynden swept the category, earning No. 1 rankings for on-time performance, customer service, equipment and operations and information technology. Its total weighted score of 53.01 was the highest among all carriers in the national LTL sectors of Western, Northeast, South/South Central and Midwest/North Central. This is the second year Lynden Transport earned the No. 1 ranking for on-time performance in the Western Region.

The Quest for Quality Awards go straight to the customers, asking shippers to evaluate providers on the following criteria: on-time performance, equipment and operations, value, information technology and customer service. This year the research group received 7,451 total responses—1,272 more than last year. In order to be a “winner,” a company had to receive at least five percent of the category vote. The result offers the logistics market a crystal clear look at not only the overall winner in any given category, but a list of companies that finished above the average. With this year’s award, Lynden Transport has received 18 Quest for Quality Awards.  

Quest for Quality logo“Lynden employees continue to put the customer first in every aspect of our day-to-day activities, and that effort is reflected in our scores this year,” says Lynden Transport President Paul Grimaldi. “We are very proud of our ranking in the LTL category and just as proud of our employees who provide top-notch transportation solutions to our customers.  We will continue to offer the most innovative service, whether in the form of information technology, fuel efficiencies, versatile equipment to increase pay loads, or helping customers plan and carry out successful projects in the oil and gas, mining or construction industries.” 

According to editors at Logistics Management magazine, “Lynden Transport is among the carriers who received the ultimate vote of confidence, posting the highest scores across our lists of critical service criteria. Those in the Regional LTL sector work tirelessly to manage the onslaught of increased regulation and related operational challenges while maintain top service levels.”

For more than three decades, Quest for Quality has been the transportation industry’s most important measure of customer satisfaction and performance excellence. Voting is by invitation only and the voter must have had experience with that particular provider at some point over the past year.

Tags: Logistics Management magazine, Awards, Quest for Quality Award, Lynden Transport

Lynden Transport earns 17th Quest for Quality award in annual vote

Posted on Thu, Aug 08, 2013

highres q4q 2013logoLynden Transport once again was voted a top Less-than-Truckload (LTL) carrier in the Western Region in Logistics Management magazine's 30th annual Quest for Quality Awards. Lynden earned the No. 1 ranking for on-time performance and was ranked second overall among the top four competitors. The award asks shippers to evaluate providers on the following criteria: on-time performance, equipment and operations, value, information technology and customer service. With this year's award, Lynden Transport has received 17 Quest for Quality Awards.  

"The Regional LTL category continues to represent some of the most forward-thinking carriers in trucking," wrote Logistics Management editors in the August 2013 issue. "Competition is stiff, so every regional carrier is looking to get a step ahead by improving tracking technology and getting closer to shipper customers through more consultative customer service. These companies have earned the ultimate vote of shipper confidence by receiving the highest scores across the service-performance criteria."

logo ltiaAccording to Lynden Transport President Paul Grimaldi, Lynden has made recent technology enhancements to improve operations and provide quality information for both internal and external customers. "We are proud to be part of this elite group of transportation providers each year. Receiving this award is confirmation that our improvements are making a difference to our customers," Grimaldi says. "The Quest for Quality Awards are the gold standard for customer satisfaction and performance. What makes this award stand out for us is that winners are selected by buyers of logistics services who put transportation providers to work every day all over the world."

LM 082013coverFor 30 years, Quest for Quality has been the transportation industry's most important measure of customer satisfaction and performance excellence. Voting is by invitation only and the voter must have had experience with that particular provider at some point over the past year. This year, more than 6,000 responses were logged over six months to produce the study results.

Lynden Transport is best known for shipping to Alaska from the lower 48 states and Canada. The Lynden family of companies' combined capabilities include: truckload and less-than-truckload freight to Alaska, scheduled and charter barges, rail barges, intermodal bulk chemical hauls, scheduled and chartered air freighters, domestic and international shipping via air and ocean forwarding, customs brokerage, trade show shipping, remote site construction, sanitary bulk commodities hauling and multi-modal logistics.

 

Tags: Logistics Management magazine, Awards, Quest for Quality Award, Lynden Transport

Lynden Transport voted #1 in 2012 Quest for Quality awards

Posted on Tue, Aug 21, 2012

Quest for Quality medallionLynden Transport was voted the top Less-than-Truckload (LTL) carrier in the Western Region in Logistics Management magazine's 29th annual Quest for Quality Awards. Lynden had the highest overall average in the entire regional category, and earned the No. 1 ranking in four of the five award criteria: performance, value, information technology and customer service. With this year's award, the company has now received 16 Quest for Quality Awards.  

"Being recognized as the top carrier in our region is exciting and gratifying especially since the Quest for Quality Awards are based on customer feedback and voting," says Jim Beck, Lynden Transport President. "We are in an increasingly competitive freight market where we are challenged each day to work smarter, safer and more efficiently than our competitors. We pride ourselves on providing customers with an outstanding experience, and this award is proof that we are succeeding."

Quest for Quality 2012 coverFor almost 30 years, Quest for Quality has been the transportation industry's premier benchmark study for customer satisfaction and performance excellence. Shippers grade carriers on customer service, on-time performance, value, equipment and operations and information technology during the previous year. This year, 4,709 logistics and supply chain decision-makers cast their votes for 127 providers of transportation and logistics services. According to editors at Logistics Management Magazine, "Being nimble, quick, and responsive to constantly changing customer demands has kept many of the nation's top regional LTL's alive over the past four years. The improved scores across the entire regional category signal that this year's Quest for Quality winners have come out of the Great Recession with a full head of steam."

Tags: Logistics Management magazine, Quest for Quality Award, Lynden Transport

2011 Quest for Quality Awards Won by Lynden Companies

Posted on Fri, Aug 19, 2011

Lynden International was voted the top freight forwarder in Logistics Management magazine's 28th annual Quest for Quality Awards. Lynden Transport earned a third place ranking among Less-than-Truckload (LTL) carriers for the Western Region. Lynden International has now placed in the top five freight forwarders for 12 consecutive years, and Lynden Transport has received 15 Quest for Quality Awards (see Lynden's results in the 2010 Quest for Quality Awards).2011 Quest For Quality Awards

Lynden International received the highest score for on-time performance and high marks for value and customer service. Lynden Transport received the highest score for information technology and one of the highest scores for equipment and operations. Lynden Transport is best known for shipping freight to Alaska from the lower 48 states and Canada.

For almost 30 years, Quest for Quality has been the transportation industry's premier benchmark study for customer satisfaction and performance excellence. Shippers grade carriers on customer service, on-time performance, value, equipment and operations and information technology during the previous year. This year, 4,575 logistics and supply chain decision-makers cast their votes for 111 providers of transportation and logistics services. According to Michael Levans of Logistics Management Magazine, "When you consider the operating environment in which carriers and 3PLs found themselves operating in over the past 12 months, the editorial staff agrees that securing shipper faith and walking away with a Quest for Quality Award in 2011 is a tremendous achievement."

LM August2011cover"We are extremely proud of our first-place finish and on-time performance score this year. Our industry revolves around deadlines, and we work hard to make sure that customers' freight is exactly where it needs to be when it needs to be there," says Lynden International President Dave Richardson. "We have launched a company initiative this year to enhance our customer experience and will use the scores from this coveted award to help us get a more accurate view of our service."

"We are honored, once again, to receive a Quest for Quality Award and share the top ranking with our competitors," says Lynden Transport President Jim Beck. "We received the highest score for Information Technology this year which means that our investments in our EZ Commerce System are paying off for customers. EZ Commerce allows customers to manage the freight shipping process online by requesting rate quotes and pickups, track and trace shipments and generate reports and invoices. We have also added GPS tracking and other programs like Dynamic Routing to stay on the cutting edge of developing technology."

Tags: Lynden International, Logistics Management magazine, Quest for Quality Award, Lynden Transport

Quest for Quality Awards won by Lynden companies

Posted on Wed, Sep 15, 2010

For the fifth year in a row shippers have voted Lynden Transport the top LTL carrier for the Western Region in Logistics Management magazine’s 27th annual Quest for Quality Awards. Lynden Air Freight/Lynden International earned a fourth place ranking among 10 freight forwarders. Lynden Transport has now received 14 annual Quest for Quality awards and Lynden International has placed in the top five for 11 consecutive years.

Lynden Transport led the regional LTL pack overall with the highest rankings in the information technology, customer service and equipment and operations categories. Lynden Transport is best known for shipping to Alaska from the lower 48 states and Canada.

Quest for Quality is the transportation industry’s most important measure of customer satisfaction and performance excellence. Quest for Quality AwardShippers grade carriers on customer service, on-time performance, value, equipment and operations and information technology during the previous year. This year, 5,426 logistics and supply chain decision-makers cast their votes on the basis of service quality. According to Logistics Management Magazine, “Considering the environment in which carriers and 3PLs found themselves operating in over the past year, the staff agrees that walking away with a Quest for Quality Award in 2010 just may be one of the greatest accomplishments a transportation and logistics provider has ever achieved.”

“We are extremely proud to receive this award year after year,” says Lynden Transport President Jim Beck. “It’s no secret that these are trying times. This award is proof that we are persevering while meeting our goals to keep performance and service levels constant for our customers. It also provides great inspiration for us to work that much harder to maintain our top ranking.”

“Each year we look forward to the Quest for Quality Awards to let us know how we’re doing with our customers and how we measure up against our competitors,” says Dave Richardson, President of Lynden International. “We are pleased to be among the top freight forwarders this year, and we will use the results to see where we might improve our service, performance and value in the coming year.”

Tags: Lynden International, Logistics Management magazine, Quest for Quality Award, Lynden Transport

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