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Everyday Hero Profile: Mike Manley

Posted on Mon, Jun 21, 2021

Lynden is recognizing employees who make a difference every day on the job and demonstrate our core values, Lynden's very own everyday heroes! Employees are nominated by managers and supervisors from all roles within the Lynden family of companies. Learn more about the people behind your shipment.

Introducing Mike Manley, Sales Account Manager at Canadian Lynden Transport in Calgary, Alberta.

Mike ManleyName: Mike Manley

Company: Canadian Lynden Transport

Title: Sales Account Manager

On the Job Since: 2005

Superpower: Calm in the face of adversity

Hometown: Calgary

Favorite Movie: Firefly

Bucket List Destination: The Caribbean

For Fun: Visit family, golf

How did you start working for Canadian Lynden Transport? Have you worked for or done projects with other Lynden companies?
I have been in the trucking industry since 1985, I have done everything but drive trucks. In 2003 I spent one year in the U.S. working and living in Las Vegas then came home and was looking for a job, I was hired by Walter Rakiewich and Doc Willigar out of Edmonton. I also spent five years working on the Kearl Lake Project with Lynden Canada from 2011 to 2016.

What is a typical day like for you?
My official title is Sales Account Manager, however we are in a little different situation in Calgary as there are only two of us here, so not only do I have my sales duties but I also help out with operations doing billing, tracking, customs paperwork, loading and unloading trailers. I’m here between 7:30 and 8 a.m. and we can be here as late as 8 p.m. but we are generally done by 5 p.m. I have about a 30-minute commute one way.

What has been most challenging in your career?
Growing and adapting to the technology and learning the new systems.

What are you most proud of in your career?
Developing relationships both within the company and with our long-standing customers, as well as being part of the very successful Kearl Lake Project.

Can you tell us about your family and growing up years?
I’m the oldest of 9 children. I was born and grew up in Salt Lake City and moved around the U.S. until I was 12. My Dad went to Princeton University, then got a job at the University of Calgary and I have been in Calgary ever since. I enjoyed most sports, did some camping and enjoyed the outdoors while I was growing up.

What was your first job?
My first job was delivering newspapers. I had to get up at 5 a.m. and deliver them before school.

What would surprise most people about you?
I was a chocolatier for 10 years and had my own chocolate manufacturing business. The company was Renaissance Chocolates. We made a variety of chocolates and candies from peanut brittle to truffles. It was a family business. My uncle started Dilletante Chocolates in Seattle and he trained me. We had to decide to go big or sell it, so we sold it. I was young with no money so trucking it was.

How do you spend your time outside of work?
These days it’s mostly with family or enjoying an occasional round of golf. I’m just a recreational golfer. I’m about a 20 handicap. I don’t really do many tournaments; just like to get out with friends.

What do you like best about your job?
The company has always treated me well, and I really enjoy working with the other folks from around the different Lynden companies.    

Tags: Lynden Employees, Lynden Transport, Everyday Heroes

Everyday Hero Profile: Rae Rhodes

Posted on Fri, May 21, 2021

Lynden is recognizing employees who make a difference every day on the job and demonstrate our core values, Lynden's very own everyday heroes! Employees are nominated by managers and supervisors from all roles within the Lynden family of companies. Learn more about the people behind your shipment.

Introducing Rae Rhodes, Customer Service Representative at Alaska Marine Trucking in Ketchikan, Alaska.

Rae RhodesName: Rae Rhodes

Company: Alaska Marine Trucking

Title: Customer Service Representative

On the Job Since: 1998

Superpower: Personifying customer service

Hometown: Ketchikan, AK

Favorite Movie: Anything with John Wayne

Bucket List Destination: South Africa

For Fun: Boating, fishing and bonfires on the beach

How did you start working for Alaska Marine Trucking?
I actually started working at Arrowhead Transfer in Ketchikan in 1996, then in 1998, we became Alaska Marine Trucking. Dave Curtis is the one who urged me to apply for the job after I left Boyer Alaska Barge Lines, and here I am, 25 years later!

What is a typical day like for you?
A typical day is filled with doing what I enjoy doing – being the face of Customer Service. Whether on the phone or up front and personal with a customer at the counter, or assisting our team of drivers, dispatch or our guys in the warehouse… It's all Customer Service.

What has been most challenging in your career?
In all honesty, change has been the most challenging. In my years here, there have been some very minor and some very major ones.

What are you most proud of in your career?
I'm proud of all aspects of my career, but if I had to pick just one, it would be the ability to treat each customer as an individual with individual needs, knowing that they are the reason we are here. A smile goes a long way.

Can you tell us about your family and growing up years?
I'm the youngest of five. I was born in Ketchikan, as were my siblings, and have lived my entire life in this little town by the sea. I grew up at the end of the road on the "South End" of town, where I learned to love the ocean and all things to do with it. In my younger years, there was no reason to go to town as I had everything right there in my front yard. My fondest memories, whether old or new, have to do with being on the water. I married my high school sweetheart, Jay, and we've been married for 37 years.

What was your first job?
Believe it or not, Ketchikan at one time, a very long time ago, had a Kentucky Fried Chicken! That was my first job.

How do you spend your time outside of work?
In the spring, I like to put my hanging baskets together, and attempt to get a few veggies in the garden all the while looking out at the ocean, checking the weather, wondering when the first trip out on the boat will be. My days of summer are spent waiting for Friday at 5 p.m. to roll around so we can cast off the lines from the dock and spend the weekend On Holiday, as I like to say, fishing, shrimping, and hanging out on a beach around a beach fire. Since I'm the one at the wheel finding the holes to drop the shrimp pots, I'm either a "Hero or a Zero!" The best part of all of this is your cell phone is only good for one thing – taking pictures! Nothing makes me or Jay happier than a weekend on the boat. Fall rolls around and it's always a bit sad, as it means that the time has come to get the boat ready for the winter, but then thoughts turn to vacation and the longing for some sun, sand and heat sets in (again, the whole ocean thing!). Once we're back and settled in for the winter, hibernation begins, all the while waiting for spring to roll around again.

What do you like best about your job?
The people.

Tags: Alaska Marine Trucking, Lynden Employees, Everyday Heroes

Lynden crew circles the globe in under two weeks

Posted on Tue, May 11, 2021

View from the Hercules cockpitView from the cockpit, left to right: Hudson Bay, Canada, the Niger River, Niamey, and Tabubil, Papua New Guinea.

A Lynden Air Cargo crew completed a full circle of the globe in under two weeks in February. "This doesn't often happen in our fleet, but it's a testament to how much of the globe we can cover in a short period with one crew," says Dan Marshall, Charter Manager. "It was no small task with all of the COVID-19 restrictions on top of typical logistical challenges that had to be overcome with each country. It makes this an extra special accomplishment."

Captain James Wallace was joined by Mason Gaines, Jimmie Mizell, Ronald Pine and James Love for the noteworthy flights. The trip began in Kelowna, B.C. after installing external fuel tanks used for longer Trans-Pacific flights. From Kelowna, the crew flew to Maui, HI and from there to Nauru, a tiny country in Micronesia, followed by Brisbane, Australia, to Tabubil, Papua New Guinea (PNG), to Port Moresby, PNG, to Darwin, Australia, to Bali, Indonesia, to Gan, Maldives, to Entebbe, Uganda, to Niamey, Niger, to Las Palmas, Gran Canaries, Spain, to Bangor, Maine, and the crew made its last stop in Anchorage. The "live leg" for the flight was from Brisbane to Tabubil, PNG to transport a critical switchgear to replace one that had shut down the Ok Tedi Gold Mine. The gear was too tall to fit in any other aircraft capable of landing at the remote runway there. The flight gave the Lynden crew the opportunity to swap out an aircraft that was due for a heavy maintenance check in Niamey, Niger.

"Our customer helped us obtain landing permissions on Nauru for a tech stop between Hawaii and Brisbane," Dan explains. "All of our normal airports denied entry due to ongoing COVID-19 restrictions. Captain Wallace and his crew overcame so many hurdles with pandemic restrictions, including hotel lockdowns, to deliver a challenging load to a very remote destination in PNG."

The Lynden flight operations and crew operations teams found unique solutions, always staying ahead of the aircraft with hotels, catering, fuel, and anything else they needed to keep pushing forward. The maintenance team provided the critical external tank installation in less than 24 hours in Kelowna to maintain the initial schedule as close as possible. "This is the first time in recent memory that a single crew has fully circumnavigated the globe with our own aircraft," Dan says. "In addition to the flight crew, our operations and maintenance production teams got all the pieces to fall together to make this trip successful."

Tags: Lynden Air Cargo, Project Logistics, Air, International

Lynden cats make tracks on the slope

Posted on Wed, May 05, 2021

Lynden PistenBully snowcatsLynden Oilfield Services' fleet of three PistenBully snowcats have been hard at work in Prudhoe Bay this past winter. In an average week, the cats delivered essential supplies to a remote drilling site 145 miles southwest of Deadhorse and hauled a propane truck to refill two remote tanks used to power a weather station. Operators Tony Warner, Joel Martens, James McSharry and Hunter Keogh operate the machines in severe conditions to serve Lynden customers. They received instruction in freight operations and survival as part of their preparation to operate the machines in extreme weather. The PistenBullys give Lynden customers over-snow options to move their cargo including heavy equipment, containers and camps.

Tags: Alaska, Energy, Oversized/Heavy Haul, Multi-Modal, Specialized, Lynden Oilfield Services

Employees compete in sled dog races

Posted on Fri, Apr 30, 2021

Knik employee blog, sled dog racesCongratulations to Lynden-sponsored racers and Knik Construction employees Richie Diehl (above right) and Pete Kaiser (left), taking first and second place respectively in the Kuskokwim 300 Sled Dog Race in February. The race route was changed this year to avoid contact with three remote villages for COVID-19 precautions. Richie won on the revised course with a record-breaking time of 36 hours and 8 minutes.

"This is a race I grew up on, and I love it. It's the biggest accomplishment in my mushing career right now," he says. Due to a schedule change he was also able to compete in and won the Bogus Creek 150 sled dog race three weeks earlier, which is customarily held the same weekend as the Kuskokwim 300.

Lynden Air Cargo transporting race dogsIn March, Knik employees Richie, Pete and Dakota Schlosser all battled harsh, negative degree weather while competing in the 2021 Iditarod. Richie placed ninth in his ninth race outing. Pete, who won the race in 2019, was forced to scratch out of precaution for his dog team's health. Dakota finished 35th in his first Iditarod race. The Iditarod course was also shortened this year due to COVID-19 restrictions with start and end points in Willow, AK. After the race, Lynden Air Cargo donated space on its Hercules aircraft for Iditarod race dogs flying from McGrath back to Anchorage. Pictured right, race dogs are carefully loaded into the back of the Herc.

In addition to his race wins, Richie has a new beer named after him at Old Man Rush Brewery in Eagle River, AK. The new IPA is called the Real Diehl. "We wanted to give Richie some help and sponsor him in some way," says Reid McDonald, owner of the brewery.

Tags: Lynden Employees, Alaska, Knik Construction, Community

Everyday Hero Profile: Alfred Blum

Posted on Tue, Apr 20, 2021

Lynden is recognizing employees who make a difference every day on the job and demonstrate our core values, Lynden's very own everyday heroes! Employees are nominated by managers and supervisors from all roles within the Lynden family of companies. Learn more about the people behind your shipment.

Introducing Alfred Blum, Warehouse Associate - Detailed Receiver at Lynden International Logistics in Delta, British Columbia.

Alfred Blum, EDH croppedName: Alfred Blum

Company: Lynden International Logistics, Delta, British Columbia

Title: Warehouse Associate - Detailed Receiver

On the Job Since: 1980

Superpower: Perfect Attendance

Hometown: Vancouver, B.C.

Favorite Movie: Rambo: First Blood

Bucket List Destination: Thailand

For Fun: Golf, landscaping, BBQ and smoking meats

How did you start your career at Lynden?
I started my career working for Johnson & Johnson and other companies. Then Livingston came in and I worked for them until they were bought out by Lynden. Now I have 41 years of seniority overall and the last 20 years with Lynden. With the change, I knew the work would be different products, but I was confident that I would adapt. I've been through a lot of managers over four decades and never been called into office for discipline or issues. After the buyout everything stayed the same with the business, we just had new clients.

What is a typical day like for you?
I get up at 5 a.m. and my shift starts at 6:30. I work four 10-hour shifts Monday through Thursday. First, I unlock the cages and bay doors and then the trucks show up for morning deliveries. We load and wrap pallets, I unload the truck, and do all the paperwork to put the product away. Afternoon is crunch time for CPDN (spell out) orders to go out. I assist with picking orders. With CPDN it's all different drugs for around 20 different clients. Before CPDN, we were shipping for Abbott and Johnson & Johnson products, so we warehoused soaps, toothbrushes, hygiene products, drinks like Boost and Ensure. Now we have a 50,000-square-foot warehouse and most of our product is pharmaceuticals. Our warehouse incudes a drive-in cooler at 2 to 8 degrees, an ambient area at 15 to 30 degrees and a walk-in freezer to store ice packs for packaging of our cold chain vaccine products.

Monday and Tuesday are big days for drug receiving from Ontario. On a typical Monday we get 15 skids, Tuesday might be 8, then cold-chain products. Cold chain comes on refrigerated truck from drug companies in Ontario and Vaughan. Some products don't move that often, some move within days. But all of the shipments are high value. One vial can be worth $30,000. When you pick orders, it prints out an invoice and you can see how much the order is work. Sometimes a $650,000 shipment will fit into three small boxes destined to a hospital or cancer clinic.

What has been most challenging in your career?
Probably keeping up with the volume of shipments. We'll get orders from 1 to 3 p.m. which is the busiest time of day for the drugs. Pharmacies, clinics and hospitals place their orders and our last truck leaves at 5 p.m. to deliver to a flight or to get it delivered next day all over B.C. It's a crunch to get the orders checked, packed, labeled, put onto pallets and shipped. You don't want to fail. We have a team that does this and if they are swamped, we all stop what we're doing and pitch in. I don't think we have ever failed, but there have been times we begged the driver to stay until 5:15 p.m. to get it all on the truck.

What are you most proud of in your career or your most memorable project?
A few years ago, we had an account with the center for disease control called BBC up here. It's like the CDC in the states. I was on call 24-7 for rabies vaccines for the BBC. Mostly it was children who would come in contact with a bat or a wild animal. I would get four to five calls a week to come in after hours (usually at 2 to 3 a.m.) to fulfill emergency orders for hospitals. I did that for five years. The only time I missed a call was when I was on holiday. I would get the call, drive to the warehouse, pick the order, pack it and sometimes drive it myself to the doctor, other times I would contact a carrier to pass it on. I am still the go-to guy for CPDN emergency shipments. I am also the designated first aid contact for my work group.

Can you tell us about your family and growing up years?
I was born in and lived in Vancouver until I graduated from high school in 1979. Then I moved to New Westminster where I met my wife Earlena. We were both employed by Johnson & Johnson and Abbott Laboratories. We've been together 30-plus years. We have a 25-year-old daughter Madison and a 22-year-old son Austin. My father passed away 26 years ago, and I miss him. We went duck and goose hunting for many years in Saskatchewan. My mom is 97 and lives in an independent living facility. I visit her three times a week. She just gave up driving a few years ago.

In school, I was an average student. I had to work for my grades. I graduated from David Thompson Secondary in 1979. All through school I played rugby and tennis. My dad was a baseball coach with community baseball, and he coached me from little league until I was 15. I played Babe Ruth league, until age 17, then tried one season of mens hardball. I wasn't comfortable doing that so started playing men's fastpitch and played that competitively for 6 or 7 years. I then joined slo-pitch and played on the same team, the Homegrown, for 22 years. My position was shortstop and left field. My wife played on the team, too. I now play golf almost every weekend and shoot in the mid-90s.

What was your first job?
A paper route, but I had to get up at 4 a.m. and ride my bike a long way to get the papers, so my parents made me quit. I then worked for a company called Evergreen Press. It was a local newspaper. I would go to the press building where they printed the paper and put strapping around the bundles on the conveyor belt. I did that for six months, then I got a job at Fletcher's Meat Packers. It was brutal and I didn't last long. I then started my career path with Johnson & Johnson that lead me to LILCO.

What would surprise most people about you?
I have perfect attendance. In 41 years, I have never missed a day of work.

What are you most proud of?
I feel proud that both our children have never been in trouble. They were great kids growing up, always respectful. Both of them were dream children. I would hear about other parents dealing with problems with their kids and feel so grateful that ours didn't have any issues. My son is into sports, played football all his life, peewee to high school, and my daughter is an avid runner and earned her black belt in Tae Kwon Do at age 12. Both work and still live at home. My son is a fourth-year plumber and about to earn his Red Seal which means you are qualified in plumbing, gas and electrical to work anywhere in the world.

I am also proud of what we have accomplished with the money we make. We are not rich, but I'm happy that we have a beautiful home and a good life.

What do you do outside of work?
I enjoy landscaping and taking care of our front yard. We have a manicured Japanese garden and topiary in the front. We moved into the house 21 years ago and brought it back to life. My wife and I do it together on Saturday afternoon and it's very relaxing. Then we sit on the back deck with a bottle of wine. We have a core group of friends, 4 different couples, that get together once every two weeks. We'll have dinner and then go to the pub 'meat draw.' They sell tickets for a package of ribs, steaks or a roast from Costco and then call the winning ticket. There may be 100 people entered. This may be a uniquely Canadian thing!

We also watch NFL football and consider the Seattle Seahawks our home team since they are the most local for us. My son likes Pittsburgh. When we go out to the pub with our friends hockey is always on the TV. But I don't care about hockey.

What kind of music do you like?
Neil Diamond, Simply Red, Michael Jackson, Queen and many other bands and artists. I used to play piano and my son dabbles in guitar.

Favorite hobby?
I BBQ quite often. Our back deck has a gazebo so I can cook in all weather. I also have a Big Chief Smoker. My friends do, too, so we all buy salmon and have a smoke off at my house, using our various recipes. You can sometimes buy a Sockeye Salmon off the boats for $15. My special recipe includes brown sugar, honey, soy sauce, Worcestershire, garlic powder, red wine and onion. I use hickory or alder wood. We start the smokers at 10 a.m., then they go home and usually come back at 3 p.m. to enjoy the finished product. We have a few drinks and swap smoked salmon with each other.

Tags: Lynden Employees, Everyday Heroes

Lynden Air Cargo completes first campaign in South Sudan

Posted on Thu, Apr 01, 2021

Blog crop-1South Sudan is the newest country in Africa after gaining independence from Sudan in 2011. Since then it has been plagued by civil wars, ethnic violence and unrest. In 2020 the government and opposition forces signed a peace agreement, but the operating environment remains challenging.

Lynden Air Cargo's aircraft N409LC and crew arrived in Juba, South Sudan, last December to fly supplies to Rubkona Airfield near the town of Bentiu where the United Nations' largest refugee camp is located. It was the first time a Lynden Air Cargo aircraft and crew was based in South Sudan and the first time operating into Rubkona for the World Food Programme. Rubkona has very little infrastructure, so the Lynden plane landed on a dirt airstrip with visual flight rules operations only. Over the next three weeks, the crew averaged two flights per day for a total of 25 relief flights. The last flight was completed in January.

In advance of the crew arriving, Lynden Air Cargo Director of Safety Michelle Fabry and Project Manager Corné Steyn flew to Juba to meet with airport officials, vendors and the representatives supporting the World Food Programme. The threat level remains high in the area, so each flight required a security assessment and release prior to takeoff.

"We had contingency plans in place in the event that conflict erupted with pre-determined locations to divert and relocate as necessary and backup communication devices," Michelle explains. "I was most impressed with the positive attitudes, teamwork, and patience displayed by each crew member, even after multiple delays in getting started, COVID restrictions, and anything else that came up. Our team completed the campaign safely, without incident, damage or injury. We truly appreciate their extraordinary efforts."

Lynden Air Cargo's crew included: Captain Warren Woods, First Officer Isaac Ufford, Flight Engineer Chris Allen, Loadmaster Leo Lopez, Mechanic Milton Beaver, Mechanic Tim Buchholz, and Project Manager Corné Steyn. Some members of the crew are pictured above.

Captain Warren Woods had words of praise for his entire crew. "I'm amazed at the team I was allowed to work with, many sharing their vast local knowledge of Africa," he says. "Leo Lopez is not only a Loadmaster; he is a magician. He gets things done with limited resources, and his dedication to getting the job done safely is very important on campaigns like this. He earned the trust and respect of all the customer handlers, aircraft loaders and security personnel at Rubkona."

According to a member of the World Food Programme Aviation Unit in Rome, "The cooperation was brilliant between the two UN agencies and Lynden Air Cargo. World Food Programme is looking forward to future cooperation, as Lynden has proven once again to be a reliable and professional operator."

Tags: Lynden Air Cargo, Disaster Relief, Charters, Project Logistics, Air, Community, International

Aloha Marine Lines transports heaviest cargo load yet to Hawaii

Posted on Wed, Mar 24, 2021

AML barge loadingAloha Marine Lines Voyage H0497W, which departed in December last year, carried the heaviest cargo load Aloha Marine Lines has ever transported from Seattle to Hawaii. According to Aloha Marine Lines Seattle Service Center Manager Tom Crescenzi, the Namakani barge was close to its maximum. "We still have a little more tonnage we could get on board, but not much. The barge capacity is 16,850 tons and the sailing carried 13,158 tons of cargo plus the weight of the containers, dunnage, etc." With 691 picks and 1,032 TEU it was an impressive load. Aloha Marine Lines purchased two large barges from Sause Brothers last year that enabled the Hawaii capacity expansion.

Tags: Hawaii, Ocean, AML

Everyday Hero Profile: Bayard Folsom

Posted on Thu, Mar 18, 2021

Lynden is recognizing employees who make a difference every day on the job and demonstrate our core values, Lynden's very own everyday heroes! Employees are nominated by managers and supervisors from all roles within the Lynden family of companies. Learn more about the people behind your shipment.

Introducing Bayard Folsom, Driver at Alaska West Express in Fairbanks, Alaska.

Everyday Hero Bayard FolsomName: Bayard Folsom

Company: Alaska West Express

Title: Driver

On the Job Since: 2007

Superpower: Ingenuity

Hometown: Coos Bay, OR

Favorite Movie: Book of Eli

Bucket List Destination: South America

For Fun: Camping, hunting, fishing and four-wheeling

What is a typical day like for you?
Just like everyone else, I get up and go to work. Some days it's trucking the haul road and other days it's working on trucks or equipment projects in the shop. I may be driving in Alaska or helping on projects in the Lower 48.

What are you most proud of in your career?
I am most proud of being part of the team at Alaska West Express since 2007. I am the person they can depend on to run recovery or manage an emergency scene when there are limited resources. I try to be anywhere they need me to be.

Can you tell us about your family and growing up years?
I was born in Oregon and grew up in Alaska enjoying camping, fishing and hunting with my parents and younger sister.

What was your first job?
My first job was working as a helper in a local truck/hydraulic shop at age 15.

What would surprise most people about you?
I've been told I'm a pretty good cook, and I can sew!

What are you most proud of?
To be able to help when and where I'm needed.

Tags: Alaska West Express, Lynden Employees, Everyday Heroes

LTI, Inc. moves from Bonanza to Klamath Falls

Posted on Tue, Mar 16, 2021

LTI, Inc. Klamath Falls locationFor the past 15 years, LTI, Inc. drivers would head out to local dairies in Bonanza, OR to pick up milk for their customer. But the arrangement changed last year which allowed drivers to take on other projects and serve new customers. LTI, Inc. Vice President of Operations Chae Matta and Regional Manager Greg Tolle immediately started looking for options for the 24-man crew to continue working in the area.

"Unfortunately, our office and yard in Bonanza were more than 50 miles out of route for Lynden's California work, so we found a new 3.5-acre location just south of downtown Klamath Falls," explains Operations Manager John Bailey. "The new location on Highway 97 puts us right in line with the current routes, so it offers new opportunities for the Klamath Falls team."

By late fall, the mobile office, a shed, carport and other equipment were moved from Bonanza to the new space. "It was an all-day process to get everything set in place so we could resume business as usual," says John, "I really appreciate Chae and Greg creating this new opportunity for our team. I see nothing but growth in the future." Employees that came in on a day off to help included Brent Hadwick, Clint Shultz, Hank Walling, Joe Hicks, Sutherlin Driver Supervisor Patrick Murphy and McMinnville Mechanic Terry McCord.

Tags: LTI Inc., Drivers, Bulk, Truckload