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Lynden first trucking company in AK to earn SHARP awards

Posted on Fri, Sep 10, 2021

My Post - 2021-11-22T115248.641Lynden Transport employees earned the prestigious title of being the first trucking company in Alaska to earn a SHARP award (Safety and Health Achievement Recognition Program) from the Alaska Department of Labor Standards and Safety. The award is part of AKOSH, a program to promote safe and healthful jobs for Alaskans while recognizing employers who operate exemplary safety and health systems. Both the Anchorage and Soldotna Service Centers were assessed and found to meet or exceed OSHA's safety and health guidelines.

According to HSSE Manager Richard Hennagin, Lynden Transport has worked with the group AKOSH Consultation and Training Services for many years. "This partnership, and a strong commitment from our management and operations teams, has led to improvements in the Lynden Transport safety and health programs over the years," he explains. "Employees in all departments have shown their commitment to improving the safety and health culture. When you consider that our people have been able to do all this in the conditions we endure — weather, traffic and a pandemic — it is truly humbling."

Tags: Awards, Lynden Employees, Lynden Transport

Lynden mariners keep waters and people safe

Posted on Fri, Sep 03, 2021

Greta crew long shotLynden's captains, engineers, mates and deck hands do more than just deliver freight via barge, landing craft and tugboat. These mariners are the eyes and ears on the waters they sail, often being called upon to assist in emergency situations and to report on marine conditions for other vessels.

Just last month on the Kuskokwim River, the Bering Marine crew of the landing craft Greta pulled a man to safety after he fell off a seawall, while the crews of the Arctic Bear and Padilla assisted U.S. Coast Guard Cutter Hickory with safe navigation of the river channel.

According to Brandon Leary, Alaska Marine Trucking's Bethel Service Center Manager, "I was getting ready for bed and my wife, Alyssa, actually saw the man fall in the river. I ran down with a life ring that I keep on my deck, and I had my wife alert the crew on the Greta while I assisted the man in the water." The Greta crew responded with a Jacob's ladder boarding device, then contacted emergency crews who met the tug on shore and transported the man to a local hospital.

"The City of Bethel would like to extend thanks and appreciation to the Greta crew," says Bethel City Manager Peter Williams. Police Lieutenant Jesse Poole also expressed thanks for the quick actions of the crew, which includes Captain Mike Dawson, Engineer Clint Mathews, Mates Chris Benny and Fred Haag, and Deckhands Anthony Augusto and Manny Belarmino.

"Those of us who live and work on vessels must always be prepared to expect the unexpected," says Captain Jack Rasmussen, Bering Marine Vice President. "We routinely perform safety drills so our crews know how to act and what to possibly expect during an incident. These drills are a regulatory requirement but also essential to protect our crews and equipment. We are proud of the Greta crew for their lifesaving actions in a Man Overboard (MOB) situation."

Another Bering Marine vessel was on the same river providing crucial navigation information so the U.S. Coast Guard could mark the channel with seasonal buoys. This is a yearly task as the channel changes each year.

"The Arctic Bear tug was running the river as soon as the ice went out this year," explains Port Engineer Steve Isaacs. "The crew developed a good track line by using a skiff they launch off the tug, help from locals in the area, and from Captain David Curtis on Bering Marine's pilot boat Padilla."

When the USCGC Hickory arrived in June, the crew reached out to Captain Chuck Gaffney on the Arctic Bear. He provided track lines for the 2021 channel and the location of shoals and sandbars to mark with buoys for safe navigation. In addition to Captain Gaffney, crew members include Engineer Sean Brooks and Mates Joe Pirak and Dave Smith.

Hickory Captain and Commanding Officer Jeannette Greene reached out to the crew with a thank you for the yearly assistance. "I sincerely appreciate your help with river information, soundings and shoaling each year," she writes. The Hickory crew marked buoy 28 with a small bear in appreciation of the Arctic Bear and its crew.

Tags: Bering Marine Corporation, Lynden Employees, Safety, Alaska, Ocean

Lynden innovations and equipment make for calm seas

Posted on Tue, Aug 31, 2021

Lynden is known for providing innovative solutions to its customers. In a new twist on the term 'holding pen,' Lynden created a specially designed rack to hold surfboards for damage-free ocean transit. "There will always be a market for surfboards in Hawaii," explains Los Angeles Service Center Manager James Bisho, "so why not be the leader in providing cutting-edge transportation from the mainland to the islands?"

Lynden handles just about any type of freight imaginable from Los Angeles to Hawaii - from heavy machinery to perishable fruit to solar panels - via both air and ocean, full-container-load (FCL) and less-than-container-load (LCL). Coby Peterson of Marko Foam Products approached Lynden about shipping foam surfboard 'blanks' from LAX to Honolulu knowing they would be stowed in a container, but he didn't expect a special rack designed for just his freight. Lynden's Business Development Manager Maggie Parks couldn't wait to take Peterson's call. "I knew we could help him with this unique product," she says. "We thrive on and excel at requests like this. We are very good at creating solutions and showing nimbleness with how we can handle freight."

Lynden's 40-foot containers are equipped with Kinedyne Kaptive Beam® decking systems that can be adjusted at multiple levels to stack freight in a variety of configurations. The specialized containers are the only ones available in Hawaii and, with containers now in short supply, the 'sea cans' expand Lynden's shipping capacity at a critical time. My Post - 2021-11-24T102634.710

"With the Kaptive Beam® system, we can carry more cargo per container. Customers save time and money and realize increased value with every load," Parks explains. "I am receiving positive feedback from our surfboard customers on this new option for surfboards and blanks. We have taken a collaborative approach, finding better ways of packing and moving the boards."

"Lynden has greatly increased our business on the Hawaiian Islands by providing a reliable and cost-effective shipping method to better serve our customers," says Peterson, Marko's Manager of Business Development and Marketing.

Besides Marko Foam Products, based in Huntington Beach, CA, Lynden is now handling shipping for other California companies including Catch Surf and Pyzel Surfboards. Pyzel, a leading global surfboard manufacturer, is moving full containers of boards and blanks to Honolulu inside Lynden's Kaptive Beam®-configured containers.

Lynden is well-known as one of the largest providers of air freight forwarding between the mainland and Hawaii, but it's now gaining recognition for ocean service with a variety of LCL options. The multi-mode capabilities of choosing barge, steamship or air and mixing the modes to speed up or slow down delivery for changing timelines and budgets is a selling point.

"Our service levels give us multiple layers of experience and options to offer customers," explains Stuart Nakayama, Lynden Vice President of Trade Lane Development. "Ocean LCL has always been a part of our service, but things really took off last year when we added our containers equipped with the Kaptive Beam® system, which allows us to manage our loads more effectively and price competitively. We can mix and match heavy, odd-sized loads, double-stack and handle just about anything - from tall pallets of odd-sized freight like surfboard blanks, to smaller pieces."

With backed up ports, slowed supply chains, and a shortage of containers, ocean shipping has been anything but smooth sailing this year. "The ocean shipping industry is still feeling the effects of the pandemic. It's like a snake trying to eat a rabbit," Nakayama says. "Log jams at port of entry are still occurring and impacting the Southern California market. It used to take four days to get large vessels unloaded, reloaded and leaving the port. Now it takes weeks. In my 33 years in the industry, this is unprecedented. As the experts, we are here to help our customers navigate these sometimes choppy waters and make sure we take care of their logistics needs." 

Despite the current challenges, Lynden employees still manage to pull off wins for customers on a routine basis. Recently Lynden's Los Angeles team worked through a weekend after an urgent shipment arrived after deadline on a Friday night. They knew their customers at a well-known grocer had a division vice president arriving on Monday to inspect the store. The bagged salads had to be on the refrigerated shelf when he arrived. So they flagged the perishable freight, quickly split the cargo, prepared the documents and booked space on the first available flights. The store passed the inspection.

"Whether it's working overtime, creating new ways to protect freight, or offering the latest and best equipment to ship that freight across the Pacific, we are always thinking of our customers," Nakayama says, "even if it means building holding pens for surfboards!" 

Tags: Hawaii, Retail, Multi-Modal, Ocean

Everyday Hero Profile: Gordy Lindblad

Posted on Fri, Aug 20, 2021

Lynden is recognizing employees who make a difference every day on the job and demonstrate our core values, Lynden's very own everyday heroes! Employees are nominated by managers and supervisors from all roles within the Lynden family of companies. Learn more about the people behind your shipment.

Introducing Gordy Lindblad, Facilities Maintenance Manager at Alaska Marine Lines in Seattle, Washington.
Everyday Hero post
Name: Gordy Lindblad

Company: Alaska Marine Lines

Title: Facilities Maintenance Manager

On the Job Since: 2004

Superpower: Always getting the job done

Hometown: Enumclaw, WA

Favorite Movie: Tombstone

Bucket List Destination: Taking all the grandkids to Disneyland

For Fun: Golf, playing with the grandkids

How did you start working for Alaska Marine Lines?
I had worked for Crowley Maritime for 30 years when Lynden took over the rail barge operation. I was asked to help out with the transition and then was lucky enough to be hired to help with the operation in Seattle and to help the Alaska Railroad with facility changes.

What is a typical day like for you?
I take care of 17 Alaska Marine Lines and Alaska Marine Trucking facilities in Seattle and Alaska. I work with managers and teams to maintain the facilities and handle repairs. I also do work for many of the other Lynden companies as needed, whether its docks, warehouses, offices or equipment like barges or tugs. Whatever is needed, I do it! I helped build the Petersburg and Haines facilities. Depending on what’s going on, we sometimes need to work around the clock dealing with weather and other issues that come up. I live in Enumclaw, so my commute is about an hour each way.

What has been most challenging in your career?
Making sure all facilities are maintained and safely operational. It can be a challenge when you are pouring concrete in the middle of the winter in Alaska!

Over the course of my career, I’ve had some interesting things happen like an A-frame building collapsed in Whittier under the snow and we had to repair it. We pride ourselves on doing as much marine repair as possible. It is tough to find marine contractors and repairs are very expensive. Before I was with Lynden a rail barge broke in half at sea and we had to figure out how to handle it.

What are you most proud of?
Building a new facility or upgrading a facility and the appreciation of everyone that uses it.

Tell us about your growing up years.
I come from a family of three brothers. We all played football, with one of my brothers going on to play for the Denver Broncos. I went into the navy out of high school and when I came out, I went to work on tugboats. After two years of being seasick, I went to work for Crowley loading rail barges in Seattle for 28 years.

What was your first job?
I worked nights in a brick yard when I was a senior in high school. My job was to run a cutter making different sizes of clay bricks to run through the 2-block long kilns.

What would surprise people about you?
When I was a kid, I always wanted to race boats and motorcycles. I did the motorcycles, but at 65 I actually had a chance to drive a flat-bottomed race boat. I was so sore afterward I decided it was not a good idea. It was a real eye-opener. Going 140 mph was way too fast for me.

Before working for Alaska Marine Lines, I had a roofing business and warehoused for Costco when they first started out doing hot tubs. I had a 20,000-square-foot warehouse and did all deliveries and warehoused for Washington, Oregon and California. I did 4,000 hot tubs a year.

How do you spend your time away from work?
I spend most of my time with my eight grandkids. I have three girls and five boys ranging in age from 3 months old to 9. I also play golf and have an endless honey-do list. We have some property in Enumclaw, and I have been ‘asked’ to build new decks, a green house and remodel bathrooms and bedrooms in my spare time.

What do you like best about your job?
By far the people. We have the most talented and hardworking people in the industry and wonderful support from leadership. I will always be grateful for the opportunity to work with everyone here at Lynden. I really believe anything is possible with the people here. It’s a workplace environment where everyone has input, and everyone is listened to.

Tags: Lynden Employees, Everyday Heroes, AML

Lynden Transport earns 25th Quest for Quality Award

Posted on Mon, Aug 16, 2021

Lynden Transport earned its 25th Quest for Quality award this year, marking a quarter century benchmark of providing the highest level of customer service and performance. Upholding its gold standard, Lynden Transport received an award for 2021 in the Less-than-Truckload (LTL) Western Regional category as it has in years past. The annual Logistics Management awards are the ultimate measure of customer satisfaction and performance excellence for carriers, ports and logistics providers worldwide.

My Post - 2021-11-22T115621.419"A Quest of Quality Award is the highest honor and vote of confidence a company can receive," says Lynden Transport President Paul Grimaldi. "Lynden Transport is proud to add another award in the Western Regional LTL category this year. We are still dealing with the fallout of the pandemic on the transportation industry, so this award is especially meaningful as our employees step up and continue to work through the challenges to provide the Lynden brand of customer service each day. One of the most gratifying aspects of this award is that we are hearing directly from our customers that we are meeting the mark in serving their transportation and logistics needs."

The Quest for Quality Awards are the culmination of a six-month research project conducted by Peerless Research Group (PRG). For nearly four decades, the awards have been regarded in the transportation and logistics industry as the most important standard of customer satisfaction and performance excellence. To determine the 'best of the best,' transportation and supply chain decision-makers rate carriers, logistics providers and port operators on service quality in various categories such as on-time performance, value and customer service. This year, 4,187 ballots were cast from logistics and supply chain decision makers resulting in 142 companies earning Quest for Quality Awards.

"Quest for Quality Awards are unique in our market because the winners are determined by our readers – the buyers of logistics and transportation services who put these carriers and service providers to work on a daily basis all over the world. There is nothing that compares to this award," says Michael Levans, Group Editorial Director of Peerless Media, LLC, publisher of Logistics Management magazine.

Tags: Awards, Lynden Transport, LTL, Ground

Alaska Marine Lines increases capacity with 600 new containers

Posted on Wed, Aug 11, 2021

AML containersThis spring, the M/V Saga Welco Indiana departed the port of Qingdao, China, with 600 new refrigerated shipping containers on their way to be put into service at Alaska Marine Lines. These units are the latest addition to Alaska Marine Lines' fleet of nearly 29,000 shipping containers, flats and tanks. While they will primarily be used for transporting seafood products from Alaska, they will also carry all types of temperature controlled products.

"The story of how the containers made their way into service with AML is noteworthy," says Purchasing Manager Jay Marchand. Eastbound global steamship space was in short supply and prices were rising. Alaska Marine Lines collaborated with Lynden Logistics to export the containers from China and charter a ship to bring them east. Lead by International Manager Elodie Gergov, the Lynden Logistics team worked on the release from Chinese customs while Jay and AML's Steve Hardin worked with the container factory on specifications, pricing, inspections and production schedule.

With five days to go before the containers were scheduled to be loaded onto the ship, everything was on track for departure. But, at the eleventh hour, the Lynden team identified an unforeseen gap in port documentation and port release fees. On Friday afternoon of a Chinese holiday week, Lynden's local agent was asked to help clarify the issues. "By being there in person and having local contacts, the agent was able to act on behalf of both Lynden companies and clear the way for the containers to be delivered to the port," Jay says. "The ship successfully departed with all 600 containers and arrived in Dutch Harbor 10 days later."

The next challenge came at the offloading in Dutch Harbor. Alaska Marine Lines contracted with a company to perform the stevedoring using local labor. Due to a high demand of labor and a shortage of workers between fish seasons, only 50 percent of that labor was available, and the delays were counting against AML's contracted detention time. With the threat of the ship being detained another week before it could finish unloading, AML sought the assistance of Alaska Marine Trucking equipment operators, Bering Marine tugboat crews, and local AML Dutch Harbor operations employees to help unload the ship using the ship's gantry cranes. Once the ship was anchored in the bay, two AML barges were brought alongside the M/V Indiana and the Lynden team unloaded directly onto the barge decks.

"While the container purchase had many unexpected challenges, it was the access to logistics professionals and their perseverance that allowed the project to succeed," Jay says. As Elodie put it, "The world of international shipping is very unpredictable, but we never give up and always do our best."

Tags: Seafood, Alaska, Lynden Logistics, Grocery Chill and Frozen, Temperature-Controlled, Ocean, AML

Lynden companies team up to deliver emergency supplies for Anacortes water system

Posted on Tue, Aug 03, 2021

Lynden companies stepped up to help the City of Anacortes, WA when it experienced a shortage of chlorine for its regional water system. Despite a national shortage of sodium hypochlorite (chlorine), employees from Lynden Logistics Services, LTI, Inc. and Alaska Marine Lines worked together on a plan to deliver chlorine to the city as quickly as possible. Lynden Logistics Services moved 21 totes of chlorine product from Houston, and LTI, Inc., using Alaska Marine Lines' fiberglass-lined ISO tanks, delivered two loads from California to Anacortes. Thanks to these efforts and others, the treatment plant is now at full capacity and the regional water system is stable.

"The City of Anacortes is extremely thankful to Lynden as they assisted Marathon Refineries with the shortage of sodium hypochlorite," says Anacortes Mayor Laurie Gere. "This is an amazing community and the protection of the safe drinking water for our region was a priority for all. Again, the city has much appreciation and gratitude for the rapid and generous response."

Anacortes water system unloading chlorine2

Lynden has been a transportation partner to the Anacortes refinery for more than 20 years. "Our refinery team members have great relationships with a number of suppliers and contractors such as Univar and Lynden Logistics Services who were able to quickly respond to the supply shortage," says James Tangaro, Manager of the Marathon Anacortes Refinery. Pictured to the right is LTI, Inc. Driver Glenn Manning (top) and Mechanic Tyler Manke unloading a tank of chlorine.

Anacortes water system unloading chlorine

"It's a great feeling to know that our assistance averted what could have been a very serious situation for the community drinking water supply," says Lynden Logistics Logistics Services Manager Becky MacDonald. "It was a great team effort by all three companies with assistance from Lynden Safety Director Jim Maltby on the bulk loads, Al Hartgraves, Anthony Knapp and the LTI, Inc. crew providing the drivers and quick response, and Alaska Marine Lines providing the tanks."

Tara Havard, of the Marathon Anacortes Refinery, expressed her appreciation for Becky's quick response. "Through Becky's efforts, not only were we able to keep the refinery situation under control, we were also able to support the City of Anacortes during this crisis. Not to mention the creative brainstorming with Alaska Marine Lines to use the ISO tanks to fill bulk loads out of Univar in California."

Tara also noted her relationship with Lynden is deeply rooted to her days growing up in Valdez, AK where she observed her grandfather, Mac McElrath, navigate logistical and supply chain issues on a daily basis while working for the Alyeska Pipeline Service Company. Mac worked closely with Harmon Hall, the father of Knik President Dan Hall. "That was the best training a kid from Alaska could have in creative problem solving, the power of relationships and taking care of your community," she says.

Tags: LTI Inc., Lynden Logistics, Community, AML

Everyday Hero Profile: Bob Barndt

Posted on Fri, Jul 23, 2021

Lynden is recognizing employees who make a difference every day on the job and demonstrate our core values, Lynden's very own everyday heroes! Employees are nominated by managers and supervisors from all roles within the Lynden family of companies. Learn more about the people behind your shipment.

Introducing Bob Barndt, District Operations Manager at Lynden Logistics in Anchorage, Alaska.

Bob Barndt Everyday HeroName: Bob Barndt

Company: Lynden Logistics

Title: District Operations Manager

On the Job Since: 1987

Superpower: Taking care of internal and external customers

Hometown: Eagle River, AK

Favorite Movie: Tombstone

Bucket List Destination: Talladega Motor Speedway in Alabama to watch a race

For Fun: Spending time off the grid at his cabin, snow machining in winter and traveling in RV in summer

How and when did you start working for Lynden? Have you worked for or done projects with other Lynden companies?
I hired on with Lynden in 1987 at Prudhoe Bay as a foreman. Lynden was a contractor for ARCO at that time, and I was there for eight years. Over the last 34 years I have been fortunate to be able to work across all of the transportation disciplines with several Lynden companies. I spent 22 years with Lynden Air Cargo helping them get the customer base established in “Bush” Alaska, first with the Lockheed Electras and then with the Hercs. I was called upon numerous times to help out on project work, mainly in support of Lynden Logistics Services. One of the more interesting jobs I was fortunate to be part of was working in Russia for about a year on a huge oil spill cleanup project. My last four years have been working with the Lynden/UPS Projects team helping maintain our long-standing contract to move their bush packages all over the state of Alaska.

What is a typical day like for you?
These days I am working closely with our Lynden/UPS Projects team on the day-to-day challenges of moving 4,000 to 5,000 packages to over 600 zip codes and cities in Alaska. As we like to say…”Putting out Fires!” I have a great team to support me, too.

What has been most challenging in your career?
Not many that I can write about except in my early career with Lynden Air Cargo (humorous now). I was sent to St. Mary’s to help load fish on the Lockheed Electras and I had to sleep on a cot in a 20-foot CONNEX for three days. Little did I know that was the norm for working in Bush Alaska!

What are you most proud of in your career?
The many customers that I have helped over the years, both large and small. It makes me proud that I have done a good enough job that even as I transitioned from the different Lynden companies, they call me to seek out a transportation solution. See, we have the best Lynden employees in the transportation business, so it makes my job easy.

Bob Barndt at starting line with Quinn Itens Lead dogs
Bob volunteering at the Iditarod dog sled race in 2010.

Can you tell us about your family and growing up years?
I am originally from Friedens, PA, where my folks were raised. Their parents were coal miners. My father joined the Army and met my mom. I was raised the oldest of seven kids. We traveled to many bases before I joined the Navy. I spent four years as a Torpedomen’s Mate. Then I moved back to Alaska and started my new career in the Oil Patch. This is where I was hired on with Lynden.

What was your first job?
I had paper routes, mowed lawns and was a grocery bagger at the base commissary. I also had a job as a short-order cook at a local rod and gun club in Hanau, Germany. I look back at that job as being my first real paycheck job, and I would love to do it again!

What would surprise most people about you?
I actually wanted to be a professional bowler when I graduated from high school. Also, for you bowlers, my high is 299! When I met my bride and told her this, she said ‘DORK!’

How do you spend your time outside of work?
I spend my time with my bride Ann and family at our cabin snow machining in the winter and traveling in our motorhome in the summer. Being an “Off Grid” cabin owner and serving as part-time carpenter, plumber, electrician and all-around handyman is fun and actually therapy for me.

What do you like best about your job?
Absolutely 100 percent the people! There is no doubt in my mind Lynden has the best employees in this business!

Tags: Lynden Employees, Lynden Logistics, Everyday Heroes

Everyday Hero Profile: Mike Manley

Posted on Mon, Jun 21, 2021

Lynden is recognizing employees who make a difference every day on the job and demonstrate our core values, Lynden's very own everyday heroes! Employees are nominated by managers and supervisors from all roles within the Lynden family of companies. Learn more about the people behind your shipment.

Introducing Mike Manley, Sales Account Manager at Canadian Lynden Transport in Calgary, Alberta.

Mike ManleyName: Mike Manley

Company: Canadian Lynden Transport

Title: Sales Account Manager

On the Job Since: 2005

Superpower: Calm in the face of adversity

Hometown: Calgary

Favorite Movie: Firefly

Bucket List Destination: The Caribbean

For Fun: Visit family, golf

How did you start working for Canadian Lynden Transport? Have you worked for or done projects with other Lynden companies?
I have been in the trucking industry since 1985, I have done everything but drive trucks. In 2003 I spent one year in the U.S. working and living in Las Vegas then came home and was looking for a job, I was hired by Walter Rakiewich and Doc Willigar out of Edmonton. I also spent five years working on the Kearl Lake Project with Lynden Canada from 2011 to 2016.

What is a typical day like for you?
My official title is Sales Account Manager, however we are in a little different situation in Calgary as there are only two of us here, so not only do I have my sales duties but I also help out with operations doing billing, tracking, customs paperwork, loading and unloading trailers. I’m here between 7:30 and 8 a.m. and we can be here as late as 8 p.m. but we are generally done by 5 p.m. I have about a 30-minute commute one way.

What has been most challenging in your career?
Growing and adapting to the technology and learning the new systems.

What are you most proud of in your career?
Developing relationships both within the company and with our long-standing customers, as well as being part of the very successful Kearl Lake Project.

Can you tell us about your family and growing up years?
I’m the oldest of 9 children. I was born and grew up in Salt Lake City and moved around the U.S. until I was 12. My Dad went to Princeton University, then got a job at the University of Calgary and I have been in Calgary ever since. I enjoyed most sports, did some camping and enjoyed the outdoors while I was growing up.

What was your first job?
My first job was delivering newspapers. I had to get up at 5 a.m. and deliver them before school.

What would surprise most people about you?
I was a chocolatier for 10 years and had my own chocolate manufacturing business. The company was Renaissance Chocolates. We made a variety of chocolates and candies from peanut brittle to truffles. It was a family business. My uncle started Dilletante Chocolates in Seattle and he trained me. We had to decide to go big or sell it, so we sold it. I was young with no money so trucking it was.

How do you spend your time outside of work?
These days it’s mostly with family or enjoying an occasional round of golf. I’m just a recreational golfer. I’m about a 20 handicap. I don’t really do many tournaments; just like to get out with friends.

What do you like best about your job?
The company has always treated me well, and I really enjoy working with the other folks from around the different Lynden companies.    

Tags: Lynden Employees, Lynden Transport, Everyday Heroes

Everyday Hero Profile: Rae Rhodes

Posted on Fri, May 21, 2021

Lynden is recognizing employees who make a difference every day on the job and demonstrate our core values, Lynden's very own everyday heroes! Employees are nominated by managers and supervisors from all roles within the Lynden family of companies. Learn more about the people behind your shipment.

Introducing Rae Rhodes, Customer Service Representative at Alaska Marine Trucking in Ketchikan, Alaska.
Everyday Hero (1)-1
Name: Rae Rhodes

Company: Alaska Marine Trucking

Title: Customer Service Representative

On the Job Since: 1998

Superpower: Personifying customer service

Hometown: Ketchikan, AK

Favorite Movie: Anything with John Wayne

Bucket List Destination: South Africa

For Fun: Boating, fishing and bonfires on the beach

How did you start working for Alaska Marine Trucking?
I actually started working at Arrowhead Transfer in Ketchikan in 1996, then in 1998, we became Alaska Marine Trucking. Dave Curtis is the one who urged me to apply for the job after I left Boyer Alaska Barge Lines, and here I am, 25 years later!

What is a typical day like for you?
A typical day is filled with doing what I enjoy doing – being the face of Customer Service. Whether on the phone or up front and personal with a customer at the counter, or assisting our team of drivers, dispatch or our guys in the warehouse… It's all Customer Service.

What has been most challenging in your career?
In all honesty, change has been the most challenging. In my years here, there have been some very minor and some very major ones.

What are you most proud of in your career?
I'm proud of all aspects of my career, but if I had to pick just one, it would be the ability to treat each customer as an individual with individual needs, knowing that they are the reason we are here. A smile goes a long way.

Can you tell us about your family and growing up years?
I'm the youngest of five. I was born in Ketchikan, as were my siblings, and have lived my entire life in this little town by the sea. I grew up at the end of the road on the "South End" of town, where I learned to love the ocean and all things to do with it. In my younger years, there was no reason to go to town as I had everything right there in my front yard. My fondest memories, whether old or new, have to do with being on the water. I married my high school sweetheart, Jay, and we've been married for 37 years.

What was your first job?
Believe it or not, Ketchikan at one time, a very long time ago, had a Kentucky Fried Chicken! That was my first job.

How do you spend your time outside of work?
In the spring, I like to put my hanging baskets together, and attempt to get a few veggies in the garden all the while looking out at the ocean, checking the weather, wondering when the first trip out on the boat will be. My days of summer are spent waiting for Friday at 5 p.m. to roll around so we can cast off the lines from the dock and spend the weekend On Holiday, as I like to say, fishing, shrimping, and hanging out on a beach around a beach fire. Since I'm the one at the wheel finding the holes to drop the shrimp pots, I'm either a "Hero or a Zero!" The best part of all of this is your cell phone is only good for one thing – taking pictures! Nothing makes me or Jay happier than a weekend on the boat. Fall rolls around and it's always a bit sad, as it means that the time has come to get the boat ready for the winter, but then thoughts turn to vacation and the longing for some sun, sand and heat sets in (again, the whole ocean thing!). Once we're back and settled in for the winter, hibernation begins, all the while waiting for spring to roll around again.

What do you like best about your job?
The people.

Tags: Alaska Marine Trucking, Lynden Employees, Everyday Heroes