Lynden Transport and Lynden International earned first place in the Less-than-Truckload (LTL) regional carriers and Airfreight Forwarders categories in Logistics Management magazine’s 32nd annual Quest for Quality Awards. It is the third consecutive year Lynden Transport has taken the No. 1 spot. Lynden Transport received the highest rankings in the customer service, information technology and equipment & operations categories and topped all other overall weighted scores. Lynden International/Lynden Air Freight was rated highest in the value and equipment & operations categories and finished in first place among 23 service providers. Lynden Transport has earned 19 Quest for Quality Awards.
Each year, thousands of transportation and logistics customers are asked to evaluate service providers in the following categories: on-time performance, equipment & operations, value, information technology and customer service. This year the research group received 4,649 total responses. To be a “winner,” a company had to receive at least five percent of the category vote. The results provide customers with a definitive ranking of companies by category and those that finished above average.
“To be voted No. 1 by our customers for a third year is something to be proud of and affirmation that we are on the right track with our service, equipment and performance,” says Lynden Transport President Paul Grimaldi. “We face many regulatory and operational challenges in the LTL industry, but we pride ourselves on maintaining the Lynden brand of customer service no matter how tough the challenges and obstacles. This award truly belongs to our dedicated employees who work tirelessly to take good care of our customers.”
“The Quest for Quality Awards give us a real sense of how our customers perceive us. It is an award based strictly on service quality and is the only survey of its kind in the market. This makes our No. 1 ranking even more meaningful,” says Lynden International President Dave Richardson. “I am proud of our employees and the quality service we provide to customers day after day, year after year.”
According to editors at Logistics Management magazine, “This year our survey results yield 125 providers of transportation and logistics services that have received the ultimate vote of confidence, posting the highest scores across our lists of critical service criteria. Lynden Transport and Lynden International are among those who received the ultimate vote of confidence, posting the highest scores in their respective categories and overall.”
Since its creation in 1985, the Quest for Quality Awards program is widely recognized as the transportation industry’s most important measure of customer satisfaction and performance excellence. Voting is by invitation only and the voter must have had experience with that particular provider at some point over the past year.
For the fourth year, Fred Meyer is partnering with The Salvation Army Alaska Division and Lynden Transport to provide new coats for children throughout Alaska through the Coats for Kids program. The program helps prepare Alaska’s neediest schoolchildren for winter. More than 4,500 Alaska students are due to receive free winter coats this year. The shipment arrived in Anchorage Aug. 6, courtesy of Lynden Transport, in cooperation with Totem Ocean Trailer Express (TOTE), and was unpacked and sorted with the help of Fred Meyer volunteers. Lynden Transport donated the shipping costs of the coats from Fred Meyer’s distribution center in Chehalis, WA, to Anchorage and donated shipping to communities throughout Alaska.
The Salvation Army is coordinating distribution with Lynden Transport to the following Alaska communities: Cordova, Fairbanks, Kodiak, Angoon, Ketchikan, Haines, Hoonah, Juneau, Kake, Klawock, Petersburg, Sitka and Wrangell.
Congratulations to John Schank, the Alaska Trucking Association’s Driver of the Year!
For almost 40 years – driving nearly 5 million miles – John has represented Lynden and set the standard for drivers in Alaska. Please join us in congratulating and thanking John for his many years of safe, exceptional driving!
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Lynden Transport earned the top score among Less-than-Truckload (LTL) carriers in the Western Region in Logistics Management magazine’s 31st annual Quest for Quality Awards. Lynden swept the category, earning No. 1 rankings for on-time performance, customer service, equipment and operations and information technology. Its total weighted score of 53.01 was the highest among all carriers in the national LTL sectors of Western, Northeast, South/South Central and Midwest/North Central. This is the second year Lynden Transport earned the No. 1 ranking for on-time performance in the Western Region.
The Quest for Quality Awards go straight to the customers, asking shippers to evaluate providers on the following criteria: on-time performance, equipment and operations, value, information technology and customer service. This year the research group received 7,451 total responses—1,272 more than last year. In order to be a “winner,” a company had to receive at least five percent of the category vote. The result offers the logistics market a crystal clear look at not only the overall winner in any given category, but a list of companies that finished above the average. With this year’s award, Lynden Transport has received 18 Quest for Quality Awards.
“Lynden employees continue to put the customer first in every aspect of our day-to-day activities, and that effort is reflected in our scores this year,” says Lynden Transport President Paul Grimaldi. “We are very proud of our ranking in the LTL category and just as proud of our employees who provide top-notch transportation solutions to our customers. We will continue to offer the most innovative service, whether in the form of information technology, fuel efficiencies, versatile equipment to increase pay loads, or helping customers plan and carry out successful projects in the oil and gas, mining or construction industries.”
According to editors at Logistics Management magazine, “Lynden Transport is among the carriers who received the ultimate vote of confidence, posting the highest scores across our lists of critical service criteria. Those in the Regional LTL sector work tirelessly to manage the onslaught of increased regulation and related operational challenges while maintain top service levels.”
For more than three decades, Quest for Quality has been the transportation industry’s most important measure of customer satisfaction and performance excellence. Voting is by invitation only and the voter must have had experience with that particular provider at some point over the past year.
Lynden International and Lynden Transport have combined offices in Dallas to offer customers a total transportation solutions package. Lynden International is a full-service freight forwarding and logistics company and Lynden Transport provides truckload and less-than-truckload (LTL) services throughout the Lower 48, Alaska and the oil patch areas of Western Canada.
"Combining the two companies under one roof allows us to meet all of our customers' transportation, forwarding and logistics needs," says Dallas District Manager Kyle Fisher. "Lynden International and Lynden Transport have each had offices in the Dallas market and served customers here for many years. This combined service center will allow us to work more efficiently and coordinate our services. It also gives us the capabilities to provide additional services and products to help existing customers and to offer a full suite of services to new customers – especially those in the oil and energy sector."
The Lynden office, located at 1319 S. Beltline Road, is centrally located between major freeways with easy access to Dallas/Fort Worth International Airport. In addition to truck transportation offered by Lynden Transport, Lynden International offers import and export services, customs brokerage and the capabilities of Lynden's worldwide forwarding and logistics network.
Lynden Transport recently donated the transportation of 3,000 stuffed animals from Alaska to the Lower 48. "A huge thank you to driver Ray Sorenson and Lynden Transport for helping Chance the puppy and Lucky the kitty making it from Alaska to the Lower 48," says Janette Fennell, founder and president of the KidsAndCars organization. Lynden Transport donated the shipment as a contribution to KidsAndCars' Look Before You Lock program. The program educates new parents on how to keep their baby safe by putting a stuffed animal in their child's seat as a reminder not to leave children alone in vehicles. The toys are being used to demonstrate this important safety step and are being delivered to hospitals nationwide. Lynden Transport donated truck and steamship transportation to the Lynden warehouse in Fife for distribution to hospitals. "This has been an incredible team effort from wonderful companies with large hearts who care deeply for the safety and well-being of our children," says Janette.
For the third consecutive year, Lynden Transport was selected as one of the top national motor carriers by Inbound Logistics magazine and included in its annual Top 100 Truckers list. This year was particularly challenging for the editorial staff as they had to select 100 trucking leaders from more than 230 companies that submitted credentials. The Top 100 list appears in the September issue of Inbound Logistics.
"Lynden Transport and the other carriers on our list earned recognition for serving customers safely and efficiently," says Inbound Logistics Editor Felecia Stratton. "We conduct surveys and online research and talk with truckers and shippers to come up with the Top 100 each year. It is a trusted resource for transportation buyers to find new trucking providers or to evaluate current transportation partners."
"Being recognized for working safely and productively while providing quality service is a great testament to our employees' dedication to our day-to-day duties," says Lynden Transport President Paul Grimaldi. "We are honored to be included as one of the Top 100 Motor Freight Carriers in the U.S."
This award is the latest of several the Lynden family of companies received this year. Lynden was chosen as one of the Top 100 third-party logistics service providers (3PLs) and as a Green Supply Chain Partner by Inbound Logistics magazine earlier this year. Lynden Transport was also voted the No. 1 Less-than-Truckload (LTL) carrier for on-time performance for the Western Region in Logistics Management magazine's annual Quest for Quality Awards.
Inbound Logistics is the leading trade magazine targeted toward business logistics and supply chain managers. The magazine's editorial mission is to help companies of all sizes better manage corporate resources by speeding and reducing inventory, supporting infrastructure and better matching demand signals to supply lines.
Lynden Transport once again was voted a top Less-than-Truckload (LTL) carrier in the Western Region in Logistics Management magazine's 30th annual Quest for Quality Awards. Lynden earned the No. 1 ranking for on-time performance and was ranked second overall among the top four competitors. The award asks shippers to evaluate providers on the following criteria: on-time performance, equipment and operations, value, information technology and customer service. With this year's award, Lynden Transport has received 17 Quest for Quality Awards.
"The Regional LTL category continues to represent some of the most forward-thinking carriers in trucking," wrote Logistics Management editors in the August 2013 issue. "Competition is stiff, so every regional carrier is looking to get a step ahead by improving tracking technology and getting closer to shipper customers through more consultative customer service. These companies have earned the ultimate vote of shipper confidence by receiving the highest scores across the service-performance criteria."
According to Lynden Transport President Paul Grimaldi, Lynden has made recent technology enhancements to improve operations and provide quality information for both internal and external customers. "We are proud to be part of this elite group of transportation providers each year. Receiving this award is confirmation that our improvements are making a difference to our customers," Grimaldi says. "The Quest for Quality Awards are the gold standard for customer satisfaction and performance. What makes this award stand out for us is that winners are selected by buyers of logistics services who put transportation providers to work every day all over the world."
For 30 years, Quest for Quality has been the transportation industry's most important measure of customer satisfaction and performance excellence. Voting is by invitation only and the voter must have had experience with that particular provider at some point over the past year. This year, more than 6,000 responses were logged over six months to produce the study results.
Lynden Transport is best known for shipping to Alaska from the lower 48 states and Canada. The Lynden family of companies' combined capabilities include: truckload and less-than-truckload freight to Alaska, scheduled and charter barges, rail barges, intermodal bulk chemical hauls, scheduled and chartered air freighters, domestic and international shipping via air and ocean forwarding, customs brokerage, trade show shipping, remote site construction, sanitary bulk commodities hauling and multi-modal logistics.
Lynden companies are customer-focused, but helping employees work smarter and safer is an ongoing goal as well. Last month LTI, Inc. Eastern Region Safety and Compliance Manager Allison Russell participated in hands-on research at the Milky Way Service Center in Sunnyside, WA with Han Kim from Labor and Industries (L&I). Han is an ergonomist representing L&I’s Safety & Health Assessment and Research Prevention (SHARP) program and the Trucking Injury Reduction Emphasis Study (TIRES) division. Allison, along with Operations Manager Darrell Scott, Driver Joey Fayard, Dispatcher and former driver Robert Tripp and Vice President of Operations Bob Griggs spent two days working together at a Sunnyside dairy and in the Sunnyside yard to explore ways to work safer while hauling liquid bulk products.
Darrell Scott, Jr. hooks up a milk hose at the Sunnyside Milky Way yard. His movements are mirrored on a computer program provided by Han Kim of Labor & Industries.
“We invited Han to Sunnyside to guide us in safety education and training,” Allison explains. “Han’s visit was to focus on best practices for tasks such as ascending and descending fixed ladders attached to milk trailers as well as pulling and carrying hoses.”
The team wound milk hoses, simulated different workplace scenarios and “did a ton of pulling and winding,” Allison says. “We discussed stresses on different body parts, low back stress, balance.” LTI, Inc. will take this information and work with Han to develop training videos and educational tips on proper posture and injury prevention. LTI, Inc. and Milky Way have regularly scheduled safety and training meetings but this is one more valuable tool to add to the mix. “We value our employees and want them to be at their best each day while serving our customers. This is one more way to improve customer service,” Allison says.
Lynden Transport has also worked with the TIRES group, most recently in Fife, WA. “We have been involved in several projects,” says Trevor Lindberg, Safety & Loss Prevention Manager. “We were featured in safety poster photo shoots and research projects including forklift safety, load binders and safe working practices. We appreciate any opportunity we are given to help increase a focus on working safely, and were happy to participate.”
From a Taco Bell promotion in Bethel to Pitbull visiting Kodiak, Lynden has provided support for several high profile projects in Alaska this past summer. The Miami rapper visited Kodiak (population 6,300) after a marketing campaign invited people to go to Facebook and “like” the Walmart location where they wanted him to be sent. The promotion went viral when Boston Journalist David Thorpe suggested that people send Pitbull to the most remote Walmart in the U.S. When voting closed July 16, Walmart’s Kodiak location had more than 70,000 “likes” on its Facebook page, making it the clear winner.
“Walmart contacted us to help them get the stage and sound system equipment from Anchorage over to Kodiak in time for the show,” says Mark Graves, Lynden Transport Service Center Manager in Anchorage. “The timeline was very short and required loading two 28-foot trailers to move via ferry from Homer to Kodiak. The challenge was getting all this equipment moved back from Kodiak to Anchorage in one day because the vendors needed it for a concert the next day.” Lynden’s Anchorage and Kenai operations teams worked together to get everything loaded and moved to Homer in time to make the ferry and returned to Anchorage for delivery back to the vendors.
During his visit to Kodiak, Pitbull appeared at a community event at the U.S. Coast Guard base attended by about 250 people. The rapper also received the keys to the city and visited staff at the Kodiak Walmart (above) where he was presented with a survival kit that included bear repellent. Pitbull stayed in Kodiak for three hours before flying out to continue his tour.