Lynden Transport and Lynden International earned first place in the Less-than-Truckload (LTL) regional carriers and Airfreight Forwarders categories in Logistics Management magazine’s 32nd annual Quest for Quality Awards. It is the third consecutive year Lynden Transport has taken the No. 1 spot. Lynden Transport received the highest rankings in the customer service, information technology and equipment & operations categories and topped all other overall weighted scores. Lynden International/Lynden Air Freight was rated highest in the value and equipment & operations categories and finished in first place among 23 service providers. Lynden Transport has earned 19 Quest for Quality Awards.
Each year, thousands of transportation and logistics customers are asked to evaluate service providers in the following categories: on-time performance, equipment & operations, value, information technology and customer service. This year the research group received 4,649 total responses. To be a “winner,” a company had to receive at least five percent of the category vote. The results provide customers with a definitive ranking of companies by category and those that finished above average.
“To be voted No. 1 by our customers for a third year is something to be proud of and affirmation that we are on the right track with our service, equipment and performance,” says Lynden Transport President Paul Grimaldi. “We face many regulatory and operational challenges in the LTL industry, but we pride ourselves on maintaining the Lynden brand of customer service no matter how tough the challenges and obstacles. This award truly belongs to our dedicated employees who work tirelessly to take good care of our customers.”
“The Quest for Quality Awards give us a real sense of how our customers perceive us. It is an award based strictly on service quality and is the only survey of its kind in the market. This makes our No. 1 ranking even more meaningful,” says Lynden International President Dave Richardson. “I am proud of our employees and the quality service we provide to customers day after day, year after year.”
According to editors at Logistics Management magazine, “This year our survey results yield 125 providers of transportation and logistics services that have received the ultimate vote of confidence, posting the highest scores across our lists of critical service criteria. Lynden Transport and Lynden International are among those who received the ultimate vote of confidence, posting the highest scores in their respective categories and overall.”
Since its creation in 1985, the Quest for Quality Awards program is widely recognized as the transportation industry’s most important measure of customer satisfaction and performance excellence. Voting is by invitation only and the voter must have had experience with that particular provider at some point over the past year.
For the fifth consecutive year, the Lynden family of companies was named one of Inbound Logistics magazine’s annual Top 100 3PLs and 75 Green Supply Chain Partners. Lynden is profiled in the June issue of the magazine for “demonstrating its commitment to the environment and the global community year after year.” The Top 100 3PL list appears in the July issue and focuses on companies who are exceeding in meeting customers’ logistics needs.
“If you want your carbon footprint to be as small as possible, and your business to be sustainable, make sure you are doing business with supply chain partners like Lynden who are at the head of the pack,” says Felecia Stratton, Inbound Logistics Editor. Both lists are compiled by surveys and polls of supply chain professionals. Inbound Logistics’ annual 75 Green Supply Chain Partners (G75) showcases the top 75 companies that demonstrate green best practices in their supply chain, logistics and transportation operations. Editors examine corporate sustainability initiatives, collaborative customer-driven projects, and participation in public-private partnerships, then choose the G75 based on four benchmarks: Measurable green results, sustainability innovation, continuous improvement and industry recognition.
The Top 100 3PL Providers list is the result of editors soliciting questionnaires from hundreds of 3PLs, detailing the services they provide and their expertise in warehousing, web services and vendor management. Lynden provides transportation, logistics and customs clearance for customers’ supply chain needs in the U.S. and Canada, including warehousing, distribution, return programs and raw materials handling.
“This ongoing recognition from our customers reinforces Lynden’s commitment to operate cost-effectively and efficiently while reducing the environmental impact where we do business. We are proud of our track record as a ‘green’ company and a leader among 3PL and we will continue to pioneer innovative solutions for our customers while offering the Lynden brand of outstanding customer service,” says Lynden President and CEO Jon Burdick.
Inbound Logistics is the leading trade magazine for business logistics and supply chain managers. The magazine's editorial mission is to help companies of all sizes better manage corporate resources by speeding and reducing inventory and supporting infrastructure.
Lynden Transport was the first Alaska-based transportation company to join the EPA’s SmartWay partnership in 2008 followed by Lynden companies Milky Way, LTI, Inc., Brown Line and Alaska West Express. LTI, Inc. has received a SmartWay Excellence Award for the past two years. Lynden was recognized by Alaska’s Green Star program for environmental stewardship beginning in 2009, becoming Alaska’s first trucking company to earn the award. Lynden’s environmental policy calls for meeting or exceeding environmental regulations, maximizing fuel efficiency, and monitoring and guarding against accidents, emissions and avoidable pollution.
Lynden International, a full-service freight forwarding and logistics company, acquired Haas Industries on June 1 to enhance its network and services throughout the Lower 48 and Canada. The acquisition strengthens Lynden’s capabilities for home delivery, trade show, and specialized delivery services within those markets.
“Lynden and Haas are a great fit and the combination of our two companies will allow us to continue building our domestic service portfolio. Our organizations also share common values and attributes – both believe in building strong partnerships with customers – which will produce a seamless integration of our companies,” says John Kaloper, Lynden Vice President America Division. “We’re excited about the possibilities.”
Haas Industries began serving customers in 1989 with a vision of offering an unparalleled level of reliability, flexibility and service within the freight forwarding industry. “Over that time, we’ve forged many long-term partnerships with clients, but ultimately we believe our vision has been achieved. Now is the time to create a new vision; one that produces even greater opportunities for our employees, associates and, most importantly, our customers,” says President Keith Haas. Haas Industries is now operating as Lynden International.
Lynden companies have provided support to Alaska oil and gas customers for decades. A new Lynden business, Lynden Oilfield Services, was created specifically to serve customers on the North Slope of Alaska’s Prudhoe Bay oilfields. A division of Alaska West Express, Lynden Oilfield Services provides support for oilfield exploration and production and transportation and logistics solutions to the companies working to redevelop Alaska’s existing oil and gas resources.
“Dependable transportation and logistics are critical to the growing activity on the North Slope,” says Scott Hicks, Alaska West Express President. “Through our family of companies Lynden Oilfield Services provide multi-modal air, sea and land opportunities and heavy-haul options for drilling contractors, chemical suppliers, camp support, construction and all types of activity on and off the road system throughout the North Slope and offshore Alaska.”
Based in Deadhorse, Lynden Oilfield Services offers in-field logistical services for Prudhoe Bay and all other North Slope oilfields. Its new 15-acre facility includes storage for supplies like pipe and bulk materials, a cross-dock operation and a full-service maintenance shop and mechanics. “We have intermodal capability and a 90,000-pound-capacity forklift with all attachments for containers, intermodal tanks and support flats,” Hicks explains. “We also offer trans-loading and offloading capabilities including ISO tanks and containers.” Same-day field hauling and intra-field hauling of water, fuel and bulk liquids to various work sites on the North Slope will also be a focus.
TORONTO – Lynden International Logistics Co., a leading provider of third party logistics (3PL) services for the healthcare manufacturing industry, announces its expansion in the Greater Toronto Area (GTA) with the opening of a second facility in Milton, Ontario.
"The new 65,000-square-foot facility expands our capacity in the GTA and adds to our network of locations in Canada which includes Toronto, Calgary and Vancouver," says Kevin Gillies, Vice President and General Manager of Lynden International Logistics Co. "This warehouse facility will meet the growing demands of our clients and allow us to continue to offer flexible and customized solutions on a national basis, whether in cold chain management, ambient storage or controlled drug storage."
Lynden International Logistics Co. clients include manufacturers of pharmaceutical and healthcare products for humans and animals as well as natural health products, health and beauty and consumer health products. It provides warehousing, distribution, order fulfillment, customer service, transportation, order-to-cash and other specialty services.
Lynden International Logistics Co. was established in October 2000 with the acquisition of select Livingston Healthcare Services Inc. facilities, retaining over 60 years of experience and expertise within the 3PL healthcare sector.
For more information contact:
Kevin Gillies, Vice President & General Manager
Lynden International Logistics Co.
e-mail: firstname.lastname@example.org, Phone (905) 879-2781
Lynden Air Cargo, Alaska West Express and Alaska Marine Lines were part of a major wildlife conservation project to relocate 100 wood bison from Girdwood, AK to remote Shageluk, AK in late March. Alaska Marine Lines donated containers that were retrofitted into 'bison boxes' to hold seven animals each. The animals were trucked from Portage to Anchorage for loading into Lynden Air Cargo's Hercules aircraft and the one-hour flight to their new home near Shageluk. The animals were nearly extinct at one point and have not lived in the Shageluk area in almost a century.
Photo credit: Alaska Wildlife Conservation Center/Doug Lindstrand
Lynden companies donated containers, employees, equipment and discounted the flights to help the effort. "Wood bison are the largest land animal in North America, and it took Lynden's Hercules aircraft, capable of landing on the short gravel runway at Shageluk, to transport them," says Jim Davis, Lynden Air Cargo Vice President of Marketing and Sales. "We have always been a niche operator, but this move made our top 10 list of unusual moves. We are proud to support this uniquely Alaskan effort."
Photo credit: Alaska Wildlife Conservation Center/Doug Lindstrand
Lynden's commitment included Loadmaster Ike McGowan accompanying the animals on the flights and Director of Cargo Operations Jerry Stout loading the animals into the bison boxes at the Alaska Wildlife Conservation Center in Portage, AK. Alaska West Express Driver Doug Scott transported the containers to the back of the Hercules for loading in Anchorage. "It was a huge undertaking. The animals were brought in from the pens, then radio-collared, vaccinated and shuttled through a chute into the containers," Stout explains. "We moved 100 animals with no incidents. All of them are alive and doing well."
"It's been a privilege to work with the Lynden crew. They have been great partners, and we appreciate their support in bringing wood bison back to Alaska's wild," says Cathie Harms, Regional Program Manager for the Alaska Department of Fish and Game's Division of Wildlife Conservation.
Lynden Air Cargo’s L-100 Hercules aircraft is being put to use flying relief supplies to Vanuatu after Tropical Cyclone Pam devastated the South Pacific Islands March 13. Communications company Digicel Fiji chartered a Lynden Air Cargo plane from Nadi, Fiji, to the capital city of Port Vila within days of the cyclone. It was loaded with food rations and technical equipment to repair towers and networks to restore communications throughout the islands. Now working with the World Food Programme (WFP), Lynden continues to pick up more supplies from Brisbane, Australia, for air delivery to Port Vila in support of humanitarian efforts.
“We are coordinating flights as quickly as possible in cooperation with government authorities,” says Rick Zerkel, Lynden Air Cargo President. “With 65,000 people left homeless from Cyclone Pam, there is an urgent need for relief supplies. We are committed to helping in any way we can for as long as our services are needed.”
Lynden operates a fleet of six Hercules around the world specializing in remote site services and requiring minimal equipment for loading and offloading. The unique features of the aircraft make it ideal for flying aid into isolated disaster areas. Lynden Air Cargo has provided disaster relief assistance at some of the world's worst disasters, including the Haiti earthquake in 2011 and the Indonesian earthquake and Samoan tsunami in 2009. Working with the Federal Emergency Management Association (FEMA), the Red Cross and the U.S. Military, Lynden has delivered emergency vehicles, portable hospitals, food, water and relief workers to ravaged areas across the globe.
Lynden Air Cargo is one of the Lynden family of companies, whose combined capabilities include shipping to Alaska, truckload and less-than-truckload transportation, barge service to Hawaii and Alaska, charter barges, worldwide air and ocean forwarding, third-party logistics, trade show shipping, intermodal bulk chemical hauls, scheduled and chartered Hercules L-382 cargo aircraft and multi-modal logistics. Lynden companies are repeat winners in the annual Quest for Quality awards presented by Logistics Management magazine.
Lynden is offering customers the latest in convenience and technology with an enhanced version of its free mobile phone app. The new app was developed based on feedback from customers and employees and provides accurate, up-to-date information and control of shipments directly from smartphones. Available for iPhone, Android and Windows phones, the app allows customers to track freight, request quotes, schedule shipments, submit claims and contact Lynden.
“We know our customers are busy and most depend on their smartphones on a regular basis,” says David Rosenzweig, Lynden’s Vice President of Marketing and Media. “Over the past year, we’ve met with customers and conducted surveys to find out what features would be most helpful to them in a phone app. Based on their responses, we simplified the quoting and shipment scheduling process, added more features to allow customers to track shipments in transit and streamlined claims reporting. The new app provides more options, easier access, and ultimately, more free time for customers to focus on other aspects of their business.”
Customers may download the free app at the App Store (iOS 6.0+), the Windows Store (Windows Phone 8.0/8.1) and the Google Play Store (Android 2.3.3+).
SEATTLE – Lynden International, a full-service freight forwarding and logistics company, announces the opening of a new Service Center in St. John’s, Newfoundland. The new location adds a strategic link to Lynden’s extensive global network and will help meet the increasing demand for transportation and logistics in the region. District Operations Manager Jim Giles will manage the office, which will offer a direct connection between Houston, Texas, and the island to support its growing oil and gas industry.
“We are excited about the opportunity to introduce the Lynden International name and brand of service to the Eastern Canada market. Our experience and expertise in the oil and gas, fishing and mining industries are a perfect fit with the logistics and transportation needs of Newfoundland and Labrador,” says Rob Clarke, International Business Development Director in Canada. “In addition to offering air, ocean and expedited ground services, Lynden’s team of licensed customs brokers and experienced staff provide international import and export services, customized solutions and a variety of multi-modal capabilities through its sister companies.”
The St. John’s office is located at 40 Commonwealth Ave., Suite 110 in Mount Pearl; telephone 709-368-8678.
Lynden International is one of the Lynden family of companies whose combined capabilities include worldwide air and ocean forwarding, third-party logistics, trade show shipping, shipping to Alaska, truckload and less-than-truckload transportation, scheduled barges to Alaska and Hawaii, charter barges., intermodal bulk chemical hauls, scheduled and chartered Hercules L-382 cargo aircraft and multi-modal logistics. Lynden companies are repeat winners in the annual Quest for Quality awards presented by Logistics Management magazine.
Alaska West Training Center renamed Lynden Training Center; now accredited for national and international hazardous materials response training
The Alaska West Training Center (AWTC) has a new name and is newly accredited to provide hazardous materials response training that meets national and international criteria. The Alaska West Express Training Center is now the Lynden Training Center and is accredited by the State of Alaska Training and Education Bureau as the first third-party provider to offer State of Alaska hazardous materials training, a designation usually reserved for state agencies and fire departments. The accreditation includes ProBoard, IFSAC and Methods of Instruction (MOI) designations that bring national and international notoriety.
For almost 20 years, the Lynden Training Center in Fairbanks has been providing training to individuals, businesses and government personnel all over Alaska and the Lower 48.
"It was a long process to receive accreditation, and we are proud of our entire team and the relationships we have developed with our partners at the state agencies. We appreciate their support and professionalism as we worked toward this goal," says Tyler Bones, Health, Safety, Security and Environmental (HSSE) Manager at the Center. "It's a great feeling to know that what you teach has the potential to save lives in the workplace."
The Center offers hands-on real-world workplace safety training in hazardous materials transportation, emergency response for hazardous materials, specialized rescue, mining and workplace safety and training on the Incident Command System (ICS).
"We are excited to partner with the Lynden Training Center. Their instructors are professional, highly trained and skilled," says Tori Clyde, Fire Training Specialist for the Alaska Division of Fire and Life Safety. "The Lynden team delivers training and educational courses while enforcing safety as their utmost priority. Their performance during the accreditation process was outstanding."
Collectively, Lynden Training Center instructors have over 180 years of experience including transportation, military, oil and gas, and emergency response. Course offerings vary from fork lift training to hazardous materials transportation, and include specific courses for rescue team personnel. One of the training facility's biggest assets is the ability to simulate real-life emergency situations.
An active railroad track with a variety of rolling stock, including a specially designed roll-over MC306 tanker built by Lynden, is configured to simulate rollovers and many other training situations. Intermodal tanks and other container training props round out the fleet of rolling stock.
The Lynden family of companies' combined capabilities include: truckload and less-than-truckload freight to Alaska, scheduled barges to Alaska and Hawaii, charter barges, rail barges, intermodal bulk chemical hauls, scheduled and chartered air freighters, domestic and international shipping via air and ocean forwarding, customs brokerage, trade show shipping, remote site construction, sanitary bulk commodities hauling and multi-modal logistics. Lynden companies are repeat winners in the annual Quest for Quality customer service awards presented by Logistics Management magazine.